Uplay wants a activation key

[explodingmonkey]

i cant get into the game. when i tried to play uplay pops up asking for a activation key. i see no option in steam to view the key. ?????

[Alternity]

The key is downloaded as a DLC, you should see it in your DLC list. When I booted the game the first time steam automatically sent the key to Uplay.

[explodingmonkey]

in theory your right, but that did not happen for me. as i posted in the other thread about this bug, the Ubisoft support ppl helped me and it was a problem with steam needing a refresh.

[doughboy]

Originally posted by explodingmonkey:

in theory your right, but that did not happen for me. as i posted in the other thread about this bug, the Ubisoft support ppl helped me and it was a problem with steam needing a refresh.

Refreshing? can you elaborate?

[bill]

Originally posted by explodingmonkey:

in theory your right, but that did not happen for me. as i posted in the other thread about this bug, the Ubisoft support ppl helped me and it was a problem with steam needing a refresh.

Could you please elaborate. If you do I might be able to finally play this game after three and a half wasted hours.

[DJNOOB]

There's another thread with details about flushing steam but I've found that this does NOT work. Some guy in that thread said it worked for him.

[explodingmonkey]

support also had uninstall uplay and delete teh registry entrys for it, then reinstall heres the whole thing

Cassandra R @Ubisoft Support wrote: Oct 17, 2017 at 05:07 PM EDT
Greetings explodingmonke,

Refreshing your Steam files can resolve many issues that can be encountered in the Steam application, store or games. Performing this operation will ensure that there are no issues that could be resolved with a new installation of Steam, and it is a good place to start any troubleshooting process.​

Note: This process will not affect your currently installed games.

1. Completely exit the Steam client.
2. Open the run dialogue by pressing Windows key + R. You can also navigate here from the start menu by typing run.
3. Type steam://flushconfig and press Enter. If asked to allow this website to open a program, please click Allow or OK.
4. Restart your computer.
5. Now launch Steam directly from the installation folder, not from a pre-existing shortcut (~C:\program files (x86)\Steam).
-The Steam application will either appear as Steam or Steam.exe depending on whether your settings show file extensions.

Thank you,
Cassandra
Cassandra R @Ubisoft Support wrote: Oct 17, 2017 at 05:00 PM EDT
Greetings explodingmonke,

Please try uninstalling and reinstalling the Uplay PC Client to see if that resolves the issue that you are encountering.

Some of these steps may be tricky. If you would like us to walk you through the process, Live Chat is available to further assist you at https://support.ubi.com
----------------
!!BEFORE YOU BEGIN!!

Please backup all of your Uplay saves. These saves should be located at the following location:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\

Make a copy of all folders located within the User ID folder and store them in a safe location. After reinstalling Uplay, return these folders to the same location and your savegames should be restored.
----------------

1. First, you will need to uninstall the "Ubisoft Game Launcher" software from the 'Add/Remove Programs' (Windows XP) / 'Programs and Features' (Windows Vista, 7, and 8) icon in your computer's control panel.

It's possible that the "Ubisoft Game Launcher" software will not be listed if you have already uninstalled it or the game. If so, you can skip this step.

Next, you will need to uninstall the "Uplay" software from the 'Add/Remove Programs' (Windows XP) / 'Programs and Features' (Windows Vista, 7 and 8) icon in your computer's control panel.

It's possible that the "Uplay" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.

2. After uninstalling the software, you will need to manually delete any leftover files in the following directory:

C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows)
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows)

Please do not skip this step as it is very important. If this folder does not exist, please go to the next step.

3) I also suggest you check for these registry keys.
- From Windows, click Start -> Run (XP), Start Search (Vista), or Search Programs and Files (Win 7). Alternately, press the Windows key and the "R" key at the same time.
- In the Open box, type "regedit" (without the quotes) and click OK.

----------------
!!BEFORE YOU BEGIN!!
***Follow these instructions carefully.***
Damage to the registry can stop a PC from functioning.

Create a backup of your registry in case there are problems.
To do this:
- Click "File".
- Choose "Export".
- Select an easy location to find the file, such as your computer's Desktop.
- Name the file.
- Save the file.
If it is later necessary to revert to the backup copy of your Registry, you will:
- Click "File".
- Choose "Import".
- Select the file you exported in the previous steps.
----------------

Now you can continue searching for the registry keys:
- Search the folder destinations for these registry keys. If found, please delete them.

Registry keys for Uplay and Ubisoft Game Launcher:

Win Vista/7 32bit
HKEY_LOCAL_MACHINE\SOFTWARE\Ubisoft\Launcher
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{888F1505-C2B3-4FDE-835D-36353EBD4754}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Uplay

Win Vista/7 64bit
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Ubisoft\Launcher
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{888F1505-C2B3-4FDE-835D-36353EBD4754}
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Uplay

4. Once you have fully uninstalled Uplay/Game Launcher, you can reinstall the Uplay PC Client software from: http://static3.cdn.ubi.com/orbit/launcher_installer/UplayInstaller.exe or https://club.ubi.com

Please let me know if you have any further issues.

Thank you,
Cassandra

[bill]

So I followed the instructions on the official Ubisoft website for fully uninstalling the UPlay launcher. Then I reinstalled it and made sure to uncheck the box for opening upon installation finish. Then I went into my program files and opened both UPlay and Steam as administrator (I made sure to force quit them both first from the task manager). Then I just hit play on steam and it finally worked.
I know this fix will not work for everyone, as there have already been a lot of other things that worked for other people while I've been waiting. But, you can be sure that this is a verified case of the game finally working.
BTW, if you are going to try what I did, make sure to follow a couple additional steps. YES, I know you have probably already tried uninstalling and reinstalling UPlay, I did too, but if you go to their website and follow their specific instructions they are more specific about what files to uninstall. Also, if it makes a difference, I did choose to uninstall all other UPlay games when in the uninstall launcher.

Best of Luck,
Constable Reggie

[explodingmonkey]

so far i think we are getting closer to solving this issue, ithink this thread is one of the few hear that ppl are actually helping eachother in, so kudos to everyone contributing in here.

[DJNOOB]

still not working. still wants a activation key.

[DJNOOB]

wow so still no update on this?

[doughboy]

Originally posted by DJNOOB:

wow so still no update on this?

What made it work for me is to set Steam.exe, Uplay.exe and the game as administrator, after that it loaded perfectly and haven't had any issues. I am sorry for not updating about this. Hopefully this solves the issue, if you need help with explaining how to do this I can walk you through it.

[DJNOOB]

Originally posted by doughboy:

Originally posted by DJNOOB:

wow so still no update on this?

What made it work for me is to set Steam.exe, Uplay.exe and the game as administrator, after that it loaded perfectly and haven't had any issues. I am sorry for not updating about this. Hopefully this solves the issue, if you need help with explaining how to do this I can walk you through it.

I tried running all as administrator and no dice. tried reinstalling the game and then doing the same. still no dice.

[DJNOOB]

Originally posted by DJNOOB:

Originally posted by doughboy:

What made it work for me is to set Steam.exe, Uplay.exe and the game as administrator, after that it loaded perfectly and haven't had any issues. I am sorry for not updating about this. Hopefully this solves the issue, if you need help with explaining how to do this I can walk you through it.

I tried running all as administrator and no dice. tried reinstalling the game and then doing the same. still no dice.

just wanted to add, I just installed AC Origins and had no issues with getting the game running. It's something particular with this game.

[turtle_soup]

It worked for me to reinstall the game and set steam.exe and uplay.exe to run as admin!

[Ubi-Litten]

Originally posted by turtle_soup:

It worked for me to reinstall the game and set steam.exe and uplay.exe to run as admin!

Hi there, thanks for posting how you were able to resolve the issue you were experiencing, If you have any further queries or would like to provide any additional feedback, please feel free to let us know.

- Ubisoft Support