game keeps crashing

[D1rtyJalap3no]

i play about 5 minutes of this game and it crashes anyone else going through this problem?

[76561198868149032]

引用自 Zane：

its been 3 years and i still having this problem. it keeps crashing when im in combat. verifying the game files didn't help. but Windowed mode can really make the game running normally. so, problem sovled? i guess?

Sometimes windowed mode is the solution to run a game having crashing issues. I hope you still enjoy the game.

- Ubisoft Support

[Lan2016lol]

i keep having this problem ALL. THE. TIME. i thought it was just me since my computer is laggy anyways, but like every time i try to use Fastpass's station things or even exit a house the game crashes. hhmmmm

[Ubi_TheBerry]

引用自 Lan2016lol：

i keep having this problem ALL. THE. TIME. i thought it was just me since my computer is laggy anyways, but like every time i try to use Fastpass's station things or even exit a house the game crashes. hhmmmm

Hello Lan2016lol,

Thank you for getting in touch, sorry to hear the game is crashing for you!

May we please know what PC specs you're running on (GPU, CPU, RAM)?

And can you please ensure you've also attempted the troubleshooting steps listed in this guide[ubi.li], including verifying the game's files[ubi.li] as these should help address most crashing / performance issues.

If you're then still having issues, please open a case on our Support Site[ubi.li] and send over your system files.

DxDiag[ubi.li]

Msinfo[ubi.li]

We'd be more than happy to take a closer look!

If you're unable to create a ticket on the Help Site, you can also reach us on Facebook[ubi.li] and Twitter[ubi.li].

- Ubisoft Support

[BLANK]

Keeps crashing on steam deck, first 12 Hours nothing, but in the late game evry 30min...

[Ubi-Pegasus]

引用自 BLANK：

Keeps crashing on steam deck, first 12 Hours nothing, but in the late game evry 30min...

Hi BLANK

At this moment, Ubisoft games are not officially supported on Steam Deck, which means we are unable to provide support with things like compatibility issues.

I'd recommend checking in with Steam Deck support to see if they might offer you some extra workarounds or steps you can try.

Additionally, please be sure to open a new thread in future if your issue is not the same (even if similar), than originally described in this one as it can cause confusion.

Thanks!

- Ubisoft Support

[toothtoucher]

I've been trying to load the classi mission where you go through the alley, but EVERY SINGLE TIME WITHOUT FAIL it crashes. I've restarted my computer, verified the files and gone into window mode and it's still not helping

[Ubi-Pegasus]

Hey there cookiestar8213

Thanks for commenting to let us know, and for sharing the workarounds you already tried, sorry to hear you're having some crashing issues while trying to get through the alley.

We've had similar reports of this happening to others, which should have been fixed in a previous update.

To help, we advise trying out the following:
- Try disconnecting from your internet during this part of the game, and reconnect after the alley section.
- Try toggling between a windowed/borderless mode, and disable any Ubisoft overlays

If it does continue for you thereafter, I'd like to ask for a short video clip of it happening for you in game, so that we can pass this onwards to get looked into. Feel free to upload this to a site such as YouTube or Vimeo, and then share the link with us here.

Thank you in advance!

- Ubisoft Support

[Rdk Gamer]

Hello yall, for me the problem was some overlays that i've leaved running in background as msi afterburner and riva static turner, afiter closing all this overlays and disabling the ubisoft overlay, the game didnt crash anymore. I hope that this tip solve yall problems. Ps:Sorry for my poor english.

[Ubi_TheBerry]

引用自 MOTOR DE VAN：

Hello yall, for me the problem was some overlays that i've leaved running in background as msi afterburner and riva static turner, afiter closing all this overlays and disabling the ubisoft overlay, the game didnt crash anymore. I hope that this tip solve yall problems. Ps:Sorry for my poor english.

Thanks for sharing what worked for you here, appreciate it and hopefully it'll help other players!

- Ubisoft Support

[LoL[z0r]]

Hi! im curently using the steam deck and when i try to launch the game i get the following error: "C:/Program Files(x86)/Ubisoft/Ubisoft Game Launcher/crashes". any advice please?

[EGHHTZ]

Primera 14 horas de game sin problemas, despues de desbloquear al señor caos comenzo no pude volver a tomar una estacion rapida o incluso salir del escenario porque crashea.

First 14 hours of play without problems, after unlocking Mr. Chaos began I couldn't take a quick station again or even leave the stage because it crashed

[kgaia978]

The game crashes constantly. I keep coming back and trying again, but I have spent way more time troubleshooting the game than playing it at this point. Developers, can you do something? make a setting that makes the game run better at minimum specs? take out some of the size or requirements for people who want to play this game? I literally can't play it and I'm going to give it another try right now, but I know it will crash within 5 minutes of starting.

[kgaia978]

引用自 Ubi_TheBerry：

引用自 MOTOR DE VAN：

Hello yall, for me the problem was some overlays that i've leaved running in background as msi afterburner and riva static turner, afiter closing all this overlays and disabling the ubisoft overlay, the game didnt crash anymore. I hope that this tip solve yall problems. Ps:Sorry for my poor english.

Thanks for sharing what worked for you here, appreciate it and hopefully it'll help other players!

- Ubisoft Support

How do we disable the steam and ubisoft overlay? I can't find a way to do this.