Crash On Start

[seanss98]

When I launch the game it changes rez (i run native 4K) i get a black screen for a second then back to desktop... i get a crash report from ubisoft, anyone else have this issue?? i have tried alt enter but the game crashes anyway..
If anyone could help that would be great! i am running windows 11 so that maybe why but most my games run fine...

OS win 11 64bit
CPU AMD Ryzen 9 3950X
RAM 64GB corsair vengance pro 3600mhz
Graphics GTX 1080Ti

[Ubi_TheBerry]

Originally posted by seanss98:

When I launch the game it changes rez (i run native 4K) i get a black screen for a second then back to desktop... i get a crash report from ubisoft, anyone else have this issue?? i have tried alt enter but the game crashes anyway..
If anyone could help that would be great! i am running windows 11 so that maybe why but most my games run fine...

OS win 11 64bit
CPU AMD Ryzen 9 3950X
RAM 64GB corsair vengance pro 3600mhz
Graphics GTX 1080Ti

Hey seanss98,

Thank you for reaching out to us regarding this!

At the moment, we do not currently support the Insider / Early current build of Windows 11 so would advise running in Windows 10 if possible if you're encountering crashes.

We do also have some standard troubleshooting steps[support.ubisoft.com] available, so please give them a try too.

If there's anything more we can help with, please let us know.

Thank you!

- Ubisoft Support

[seanss98]

Thank you for replying! But I’m running windows 11 on my main pc and can’t go back to 10 now, what doesn’t make sense to me is that South Park stick of truth runs fine but the newer game doesn’t.. I have sent crash reports to Ubisoft, i was wondering if it’s an issue on windows 10 but it seems like it is only a windows 11 issue.. I never ran the game on windows before as I have it on Xbox also so I didn’t know what was going on

[Ubi_TheBerry]

Originally posted by seanss98:

Thank you for replying! But I’m running windows 11 on my main pc and can’t go back to 10 now, what doesn’t make sense to me is that South Park stick of truth runs fine but the newer game doesn’t.. I have sent crash reports to Ubisoft, i was wondering if it’s an issue on windows 10 but it seems like it is only a windows 11 issue.. I never ran the game on windows before as I have it on Xbox also so I didn’t know what was going on

Thanks for getting back to us seanss98!

Auto-generated crash reports get sent to a different team, so I'm afraid we're unable to view anything sent through.

Does Windows 11 allow for a Compatibility Mode[www.ubisoft.com] for you to run the game in Windows 10?

As above, while Windows 11 has not yet been officially released, it is not officially supported for any of titles so there may be issues attempting to run them in the new OS.

Let us know how you get on, thank you!

- Ubisoft Support

[seanss98]

Thank you, It does but only for windows 8 and below and i tried getting it to run with windows 8 mode but that also didnt work, guess i will just have to wait until windows 11 is out and there is an update to the game

[Ubi_TheBerry]

Originally posted by seanss98:

Thank you, It does but only for windows 8 and below and i tried getting it to run with windows 8 mode but that also didnt work, guess i will just have to wait until windows 11 is out and there is an update to the game

Thanks for the update seanss98, I'm sorry we weren't able to help at the moment, as Windows 11 isn't officially out so we're still working on ensuring games are compatible.

If there is anything more we can help with at all, please don't hesitate to let us know!

Thank you!

- Ubisoft Support