Problems with achievement The Token Experience

[Kidd.Ketchup]

Hello good guys, I made a game with the darkest skin tone and set the difficulty to the highest. It was going well but the achievement was stuck at 6%, I thought it was because I played in one of the copies I made of the original save but it seems that it has nothing to do with it. Help!

[Kidd.Ketchup]

Problemas con el logro The Token Experience

Hola buenas, Me hice una partida con el tono de piel mas oscuro y le ♥♥♥♥ la dificultad mas alta de una, Iba bien pero el logro se estanco en 6% y eso que me pase el juego, Pensaba que era por que jugué en una de las copias que hice del guardado original pero parece que no tiene nada que ver. Ayuda

[Ubi-Thrupney]

Hi Growlithe, welcome to the forums :)

Here on this forum, we can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents (and other players) who speak their preferred language.

For support with The Fractured But Whole in Spanish, please follow this link: https://www.ubisoft.com/es-es/help/contact

If you'd prefer to continue here on the forum in English, that's fine too - just translate your post for us :)

All that said, I can see you've mentioned The Token Experience, which tasks the player with finishing the game on Mastermind difficulty. Please note that this specifically means Mastermind, not the Diabolic difficulty above Mastermind. I can see we've had a few reports of misunderstandings on this achievement, and this turned out to be the reason for them.

Thanks!

- Ubisoft Support

[Ubi-Thrupney]

Hey again Growlithe :)

I can see now that you actually had already translated your post - thanks for that. As mentioned above, it sounds like you've gone above Mastermind to Diabolic, which won't count for the achievement. Sorry about that.

Let me know if this clears things up for you.

- Ubisoft Support

[Kidd.Ketchup]

It's probably that, One of these days I'll play and see what's up, Thanks!

[Ubi_TheBerry]

Originally posted by DankGrowlithe:

It's probably that, One of these days I'll play and see what's up, Thanks!

No problem at all DankGrowlithe, you know where we are if there's anything else you need help with at all!

- Ubisoft Support

[Kidd.Ketchup]

I forgot to let you know, I managed to get the achievement now, I had the difficulty set wrong, thank you very much for the help

[Oblivionburn]

Mine was also stuck at 6% percent... tried a 2nd play through with the difficulty definitely on Mastermind the entire way, but the achievement progress never budged. Still stuck at 6/100.

[Karaleria]

Originally posted by Ubi-Thrupney:

Hey again Growlithe :)

I can see now that you actually had already translated your post - thanks for that. As mentioned above, it sounds like you've gone above Mastermind to Diabolic, which won't count for the achievement. Sorry about that.

Let me know if this clears things up for you.

- Ubisoft Support

Got the same problem as Oblivionburn is mention. Can you help me please? Thank you.

[Ubi-Pegasus]

Hey there Oblivionburn and you too Karaleria

I'm sorry to hear you're both having this issue with the stuck progression for the achievement.

Thanks for double-checking that your difficulty is set to mastermind, that is a great step to take first.

I'd recommend you both verify your game files, to check for any missing or damaged files, and possibly try reinstalling the game fresh.

Let me know if the issue continues for you thereafter!

- Ubisoft Support

[Oblivionburn]

My last attempt at the achievement was with a fresh installation of the game, so no it's not stuck from missing or damaged files.

[Ubi-Thrupney]

Hey there Oblivionburn, thanks for keeping us updated on this.

I've had a look around internally, and I don't see any other reports of this achievement not popping when playing on the correct difficulty, so I'm confident we'll be able to solve this with some further local troubleshooting.

Can you try the other steps from troubleshooting guide[ubi.li] in addition to verifying the game files? In particular from the guide, please make sure you are running the game with administrator rights, you've got your and Windows install fully updated, and you've (at least temporarily, for testing) deactivated all background programs.

Just to reitterate once again from earlier in thread, please double-check that you are specifically playing for the whole duration of the game on Mastermind, not Diabolic, as the harder difficulty doesn't count for the achievement.

As you might be aware, we're not actively developing this game anymore, so a fix for this issue from our end is unlikely. Because of this, it's important that we do everything we can to find a fix locally :)

- Ubisoft Support

[Oblivionburn]

Originally posted by Ubi-Thrupney:

I don't see any other reports of this achievement not popping when playing on the correct difficulty, so I'm confident we'll be able to solve this with some further local troubleshooting.

There's reports of this bug all over the internet... it's been plaguing people for years.
Example: https://www.trueachievements.com/a242353/the-token-experience-achievement

[Karaleria]

So is there any way ubisoft support can help with this? 😢😢😢

[Ubi_TheBerry]

Hey guys,

As per our response above - the game is not under active development, so it's unlikely there will be any further updates made to the game at this stage to resolve this.

I'd advise giving the above troubleshooting suggestions a try and letting us know if this helps at all.

Thank you!

- Ubisoft Support

[Karaleria]

Nope, this is not helps like it was in first time.