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Mavol, can you give us more information about what the problem is? You've mentioned it's a problem with controls, but what are the controls doing? Do they work at all? Are they working sometimes? Do different keys to what you'd expect work or not work? Does the mouse work? Have you been able to rebind the keys at all under Options -> Game Settings -> Keybindings? The more information you give us, the more likely we are to be able to suggest how to fix it :)
Odt, I understand you've found the game to be starting in M&K mode before switching to gamepads once you start using it. Sorry about that! Some of our games do function this way, and I get that it's not ideal - I really appreciate you sending across your feedback about this. I hope you've otherwise been enjoying The Fractured But Whole!
- Ubisoft Support