Error starting the game on Uplay

[Jade]

Error I keep getting: "There was a problem authenticating the ownership of this product. Please contact customer support if you need help to support this problem."
I always try uninstalling then redownloading (does nothing). Also Uplay asks me for a game key, but it has never shown anything. I don't know how to fix this problem.

[AC Denton]

You launch on Steam. Not Uplay.
There is no key unless you bought on Uplay, which you did not.

[Jade]

thats what i do

[Zeeluu]

Im also having this problem did you figure it out?

[76561198412668683]

Hey guys,

If you are still experiencing the key issue please try the following for:

Uplay -

Can you please shut down Uplay, navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership and delete the “ownership” folder, then re-start Uplay as admin.

Steam -

If you navigate to the installation folder of the game that is asking for a key (Which is by default located at C:\Program Files (x86)\Steam\steamapps\common\ GAME NAME ) You will find the following two files:

uplay_install.manifest
uplay_install.state

Once deleted, you will need to verify the game files within Steam. This can be done by Right clicking the game > Properties. Select the “Local Files” tab at the top, and then “Verify the integrity of the game cache”.

If you are still experiencing issues after this, can you please create a case on the {LINK REMOVED}support website so we can provide further troubleshooting?

- Ubisoft Customer Support

[Jade]

thank you

[erc493]

I have the problem if at start of the game the synchronization of the scores comes, that the game crashed and says uplay an unexpected error has occurred and has to be stopped, PLEASE HELP ME

[Jade]

Thats the same error I get

[MBush1]

Originally posted by UbiRedbeard:

Hey guys,

If you are still experiencing the key issue please try the following for:

Uplay -

Can you please shut down Uplay, navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership and delete the “ownership” folder, then re-start Uplay as admin.

Steam -

If you navigate to the installation folder of the game that is asking for a key (Which is by default located at C:\Program Files (x86)\Steam\steamapps\common\ GAME NAME ) You will find the following two files:

uplay_install.manifest
uplay_install.state

Once deleted, you will need to verify the game files within Steam. This can be done by Right clicking the game > Properties. Select the “Local Files” tab at the top, and then “Verify the integrity of the game cache”.

If you are still experiencing issues after this, can you please create a case on the support website[support.ubi.com] so we can provide further troubleshooting?

- Ubisoft Customer Support

I've tried all these and I still can't get into the game. I've even contact Ubisoft support and they told me there was nothing they could do.

[Ubi_TheBerry]

Originally posted by zuchuri:

Originally posted by UbiRedbeard:

Hey guys,

If you are still experiencing the key issue please try the following for:

Uplay -

Can you please shut down Uplay, navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership and delete the “ownership” folder, then re-start Uplay as admin.

Steam -

If you navigate to the installation folder of the game that is asking for a key (Which is by default located at C:\Program Files (x86)\Steam\steamapps\common\ GAME NAME ) You will find the following two files:

uplay_install.manifest
uplay_install.state

Once deleted, you will need to verify the game files within Steam. This can be done by Right clicking the game > Properties. Select the “Local Files” tab at the top, and then “Verify the integrity of the game cache”.

If you are still experiencing issues after this, can you please create a case on the support website[support.ubi.com] so we can provide further troubleshooting?

- Ubisoft Customer Support

I've tried all these and I still can't get into the game. I've even contact Ubisoft support and they told me there was nothing they could do.

Hey there!

Sorry to hear you're having issues - are you receiving the message that the product can't be authenticated?

If so, this is typically due to the game having been activated on another account, as they're bound to one Ubisoft account at a time, if you then try to sign in with another Ubisoft account, you'll receive this error

In your case, have you gone through steps to try and recover your secondary account?

You're more than welcome to post your Case ID here so we can take a closer look

Thank you!

- Ubisoft Support