South Park The Fractured But Whole

South Park The Fractured But Whole

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Ubisoft connect can suck my ♥♥♥♥
Purchased the game, played last night, enjoyed it.
Tried to play today after a 15 hour work day, ubisoft cant connect.
Internets fine, pc is fine, connections fine, ubisoft just simply cant connect.
so my game is now essentially blocked, because ubisoft requires a constant online connection and their servers are down.
♥♥♥♥ their drm and ♥♥♥♥ ubisoft, I will never support them again.
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Showing 1-14 of 14 comments
You bet. Morgan Freeman already had me raging at the game and then this. I think this game isn't always online, though. I checked "start in offline mode" and was able to play. It failed to sync saves and achievements, but Steam does that already, so Connect can go... connect itself.

(I do agree that Ubisoft (and others) pushing their own client only annoys people)

Edit: Apparently Steam Cloud saves are not actually enabled for this game. Gah.
Last edited by Applied Mediocrity; May 9, 2021 @ 4:24am
Sunsetter May 9, 2021 @ 6:22am 
And people ask me why I refuse to use forced secondary launchers
madachup May 9, 2021 @ 6:59pm 
buy games on GOG only. there's no ♥♥♥♥♥♥♥ reason why ubisoft having server problems should prevent me from playing my game:broflex::murica:
LARGE FAЯVA May 16, 2021 @ 7:18am 
may 16th and still having a problem, tried to play just now
Celtic-Soul May 28, 2021 @ 7:45pm 
same here can't connect because of uplay, once more
Ubi_TheBerry  [developer] May 30, 2021 @ 4:24pm 
Hello there guys,

I'm sorry to see you've been encountering connection issues with Ubisoft Connect and for the delay in responding to your post.

We don't have any known degradation at the moment, so if you're still having any issues connecting, please give the steps in this guide a try[ubi.li] which should get you back up and running.

As Applied Mediocrity has also correctly noted, you are also able to run Ubisoft Connect in Offline Mode, which will allow you to run the game, however Online functions such as saves and achievements won't be available.

If there's anything further we can help with, please let us know.

Thank you!

- Ubisoft Support
Last edited by Ubi_TheBerry; May 30, 2021 @ 4:24pm
Paul Anthony Live May 30, 2021 @ 5:12pm 
The problem is, is once you cant connect, you cant play offline, it puts you in an infinite loop of ' log in ', ' cant connect ', ' log in ', ect

You guys need to remove this uplay bs, it's going to cripple your company.
Ubi-Thrupney  [developer] Jun 3, 2021 @ 9:49am 
Hey Paul, thanks for coming back to us about this.

Having just tried it myself to make sure, with my system disconnected from the internet, I start up Ubisoft Connect, and when told it cannot connect, I am given the option to either 'try again,' or 'go offline.' Choosing the latter, the login completes and I'm brought into the main Ubisoft Connect UI, able to access my games as normal.

We have a support article[www.ubisoft.com] describing this process.

Let me know if that process doesn't work for you, as we'd like to investigate further in that case.

- Ubisoft Support
Paul Anthony Live Jun 3, 2021 @ 10:57pm 
Hi Ubi-Thrupney,

That is not the case for me. When the ubi-soft servers are down it goes for an infinite loop of ' Log in offline, Login, Cannot connect to server please try logging in '.

:(
Celtic-Soul Jun 4, 2021 @ 9:16am 
Originally posted by Ubi-Thrupney:
Hey Paul, thanks for coming back to us about this.

Having just tried it myself to make sure, with my system disconnected from the internet, I start up Ubisoft Connect, and when told it cannot connect, I am given the option to either 'try again,' or 'go offline.' Choosing the latter, the login completes and I'm brought into the main Ubisoft Connect UI, able to access my games as normal.

We have a support article[www.ubisoft.com] describing this process.

Let me know if that process doesn't work for you, as we'd like to investigate further in that case.

- Ubisoft Support

The day I reacted to this thread, while I was having trouble connecting, there was no way to connect offline. There was no way to connect online neither even after 2 password reset, just to be sure. Offline would not work, online would not work, in the end I just changed to a game that I could actually play.
Ubi_TheBerry  [developer] Jun 17, 2021 @ 11:37am 
Originally posted by Celtic-Soul:
Originally posted by Ubi-Thrupney:
Hey Paul, thanks for coming back to us about this.

Having just tried it myself to make sure, with my system disconnected from the internet, I start up Ubisoft Connect, and when told it cannot connect, I am given the option to either 'try again,' or 'go offline.' Choosing the latter, the login completes and I'm brought into the main Ubisoft Connect UI, able to access my games as normal.

We have a support article[www.ubisoft.com] describing this process.

Let me know if that process doesn't work for you, as we'd like to investigate further in that case.

- Ubisoft Support

The day I reacted to this thread, while I was having trouble connecting, there was no way to connect offline. There was no way to connect online neither even after 2 password reset, just to be sure. Offline would not work, online would not work, in the end I just changed to a game that I could actually play.

Hey guys!

Thank you for the further clarification Celtic-Soul!

To clarify, to use Offline facilities, you do need to have signed into the Ubisoft Connect client previously so your account is available.

Should you have issues with any 'service unavailable' message, please follow the steps in this article[www.ubisoft.com] to install the latest version of the Ubisoft Connect client to your existing folder which should address this.

If there's anything more we can help with, please let us know.

Thank you!

- Ubisoft Support
Last edited by Ubi_TheBerry; Jun 17, 2021 @ 11:37am
Sevenser Jun 21, 2021 @ 10:21am 
Apparently, we aren't allowed to say Ubisoft to delet Uplay
What a shame !!
Sevenser Jun 21, 2021 @ 10:23am 
I send a warning to Ubisoft because Uplay is not respectful of players !!
Ubi-Thrupney  [developer] Jun 22, 2021 @ 9:37am 
Your posts (not just the one you've copied and pasted, but also the previous one) were deleted because they were openly inflammatory, Sevenser. We're happy to receive feedback, even negative feedback, but it's reasonable for us to ask for you to remain polite and respectful. Please make sure to familiarise yourself with the forum rules.

I'll lock this topic to prevent any further needlessly inflammatory posts. By all means open another if you've got further thoughts or questions on this topic.

- Ubisoft Support
Last edited by Ubi-Thrupney; Jun 22, 2021 @ 9:37am
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Date Posted: May 9, 2021 @ 12:18am
Posts: 14