i can't get iron costume and assassin pack from toy box

[boobaking]

i bought this game on steam and connected to my uplay account,spent Uplay money to unlock iron costume and assassin pack, but i can't still not get it from my toys box, is there anyone have same problem like me?

[dustin1280]

I think there is a trigger issue if you buy the extras BEFORE starting the game.
Buy ANY other item with upoints and it should fix it.

[AC Denton]

I came here to ask this too.

In Stick of truth, they became availible after a certain point in the story.
Not sure about this though.

Originally posted by dustin1280:

I think there is a trigger issue if you buy the extras BEFORE starting the game.
Buy ANY other item with upoints and it should fix it.

I bought mine after starting the game.

[boobaking]

Originally posted by dustin1280:

I think there is a trigger issue if you buy the extras BEFORE starting the game.
Buy ANY other item with upoints and it should fix it.

i really unlock the reward before i starting the game,maybe this is a bug

[Cartoon]

Restart the game and access the box.

[ReDragonInc]

Close the game and reload it.

[boobaking]

i have reopen the game for many time, it says i still need to unlock the reward throuth the ubisoft club

[dustin1280]

Originally posted by hentaioldD:

i have reopen the game for many time, it says i still need to unlock the reward throuth the ubisoft club

Did you buy them all before starting? So you don't have any unlocks left to purchase now?

If restarting didn't fix it, and you already bought every reward before starting, you likely will have to contact ubisoft support.

[boobaking]

Originally posted by dustin1280:

Originally posted by hentaioldD:

i have reopen the game for many time, it says i still need to unlock the reward throuth the ubisoft club

Did you buy them all before starting? So you don't have any unlocks left to purchase now?

If restarting didn't fix it, and you already bought every reward before starting, you likely will have to contact ubisoft support.

yes! i have unlock all the reward before starting,i am waiting for the customer service answer now.

[xlightthefuse]

I practically went to customize my character, change clothes and etc and once you click on the costume, I was able to get the assassin costume with my points. Once I went back to the house, it's in the toy chest ready for me to wear so I don't know if it was like that for everyone else. But my character could wear it throughout the beginning.

[Coffee]

Same issue here!

[Ubi_TheBerry]

Originally posted by Evanescence:

Same issue here!

Hey Evanescence,

Thank you for reaching out to us, sorry to hear you're unable to access your rewards!

Since the launch of Ubisoft Connect, these rewards should be automatically unlocked for you.

As some people have noted above, may we please know where in the game's story you're up to?

- Ubisoft Support

[Coffee]

Originally posted by Ubi_TheBerry:

Originally posted by Evanescence:

Same issue here!

Hey Evanescence,

Thank you for reaching out to us, sorry to hear you're unable to access your rewards!

Since the launch of Ubisoft Connect, these rewards should be automatically unlocked for you.

As some people have noted above, may we please know where in the game's story you're up to?

- Ubisoft Support

Had to restart ubisoft connect and the game 5 times and it finally allowed me to select it.


For information, I had access to all of it already, it was a damn late save I recently started to play again. Already had the items equiped multiple times on it. Weird bug reminding me how I hate Ubisoft connect on top of Steam DRM.


Just too bad I still get rewards issues with The Forgotten Sands. You keep changing massivly that client stuff that all your games break so many times and rewards are constantly bugged. Wish you could use Steam only instead of this redundant Ubisoft Connect on top of it.

[Ubi_TheBerry]

Originally posted by 76561197999184025:

Originally posted by Ubi_TheBerry:

Hey Evanescence,

Thank you for reaching out to us, sorry to hear you're unable to access your rewards!

Since the launch of Ubisoft Connect, these rewards should be automatically unlocked for you.

As some people have noted above, may we please know where in the game's story you're up to?

- Ubisoft Support

Had to restart ubisoft connect and the game 5 times and it finally allowed me to select it.


For information, I had access to all of it already, it was a damn late save I recently started to play again. Already had the items equiped multiple times on it. Weird bug reminding me how I hate Ubisoft connect on top of Steam DRM.


Just too bad I still get rewards issues with The Forgotten Sands. You keep changing massivly that client stuff that all your games break so many times and rewards are constantly bugged. Wish you could use Steam only instead of this redundant Ubisoft Connect on top of it.

Thanks for getting back to us, I'm glad to hear you've since been able to access the rewards!

As for Prince of Persia: The Forgotten Sands, have you created a thread on it's respective forums regarding the rewards you're having issues with?

As for your feedback on Ubisoft Connect, we'll pass it onto the relevant teams.

Thank you!

- Ubisoft Support

[Coffee]

Originally posted by Ubi_TheBerry:

Originally posted by 76561197999184025:

Had to restart ubisoft connect and the game 5 times and it finally allowed me to select it.


For information, I had access to all of it already, it was a damn late save I recently started to play again. Already had the items equiped multiple times on it. Weird bug reminding me how I hate Ubisoft connect on top of Steam DRM.


Just too bad I still get rewards issues with The Forgotten Sands. You keep changing massivly that client stuff that all your games break so many times and rewards are constantly bugged. Wish you could use Steam only instead of this redundant Ubisoft Connect on top of it.

Thanks for getting back to us, I'm glad to hear you've since been able to access the rewards!

As for Prince of Persia: The Forgotten Sands, have you created a thread on it's respective forums regarding the rewards you're having issues with?

As for your feedback on Ubisoft Connect, we'll pass it onto the relevant teams.

Thank you!

- Ubisoft Support

Yeah also contacted support. They been telling they work on it since forever rather than admitting it's broken and doesn't want to fix it.


I hate Ubisoft connect, I keep getting issues each time sits being updated, even more recent games like far cry 5 wasnt working for the free weekend directly on Ubisoft connect and the " fix" of their own client was to use epic game store to try it lol.


Steam allowing all of this already, not sure why double DRM and ubi connect should be needed.

[Ubi_TheBerry]

Originally posted by Evanescence:

Originally posted by Ubi_TheBerry:

Thanks for getting back to us, I'm glad to hear you've since been able to access the rewards!

As for Prince of Persia: The Forgotten Sands, have you created a thread on it's respective forums regarding the rewards you're having issues with?

As for your feedback on Ubisoft Connect, we'll pass it onto the relevant teams.

Thank you!

- Ubisoft Support

Yeah also contacted support. They been telling they work on it since forever rather than admitting it's broken and doesn't want to fix it.


I hate Ubisoft connect, I keep getting issues each time sits being updated, even more recent games like far cry 5 wasnt working for the free weekend directly on Ubisoft connect and the " fix" of their own client was to use epic game store to try it lol.


Steam allowing all of this already, not sure why double DRM and ubi connect should be needed.

Thanks for the response Evanescence!

I've been able to locate the issue and can confirm that as the content is tied to the titles online functions, which have since been discontinued, that the rewards will remain unobtainable.

I'm sorry for the inconvenience caused and that this answer wasn't provided sooner.

If there's anything more we can help with or feedback you'd like to share regarding Ubisoft Connect, please let us know.

Thank you!

- Ubisoft Support