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76561198279008935 Jul 2, 2016 @ 4:05pm

Email support@whitewizardgames.com with issues

For the fastest response, please email support@whitewizardgames.com with your Cthulhu Realms username and the version of the app you are on, and we'll look into the problem.

I try to check here semi-regularly as well, but we don't have the manpower to monitor this forum daily, I'm afraid.

Last edited by JayWWG; Jul 20, 2016 @ 7:01am

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Showing 1-12 of 12 comments

Ooops

Jul 3, 2016 @ 12:34am

How does one log out from the Steam version?

76561198279008935 Jul 3, 2016 @ 8:21am

Go to Play Online from the main menu, then "Logout" is in the bottom right of the Play Online lobby.

Ooops

Jul 3, 2016 @ 8:23am

Ah thanks. That worked.

Hamham

Jul 3, 2016 @ 10:25pm

After playing through the campaign, then realizing I had to make an account to continue, it wiped my progress. Is this normal, or is there a fix?

76561198279008935 Jul 4, 2016 @ 6:53am

@BackStabbed: it didn't "wipe" your account so much as that the account you created hasn't made any progress yet. You'll see the progress you made locally if you log out of your account.

Hamham

Jul 4, 2016 @ 7:53am

Ah cool, thanks. I'm going back to get all the achievements anyway, so might as well do it on my account since I have one now!

Thornsnag

Jul 5, 2016 @ 4:48am

I've bought and completed the extra content on the iOS version. When I log-in on the Steam version is recognizes my username (from iOS), but not the extra content I bought there. I've logged out and back in from Steam proper and the whitewizard account and Sync Online, but no luck. The extra stuff still shows locked. Is there a fix for that? The game (on iOS) rocks, and I want to play more! :)

76561198279008935 Jul 5, 2016 @ 5:23am

@Thornsnag: please go to Play Online, and then to the user profile in the bottom left (click on your avatar). In the next screen, click "Restore Purchases". "Sync Online" only syncs progress made in the campaign.

Last edited by JayWWG; Jul 5, 2016 @ 4:10pm

Thornsnag

Jul 5, 2016 @ 9:06am

@JayWWG tried that just now and it did restore things (thx), but only after I rinse/repeated that on the iPad app as well. You may want to add that to the sticky as well (logged out of all WWG accounts to restore properly - unless mine was a fluke). Can verify unlocked on both versions now and in-game achievements properly reflecting. GREAT game, by the way. Love the implementation.

Last edited by Thornsnag; Jul 5, 2016 @ 9:07am