White screen on Football Manager 17

[James]

I recently had a windows update on my laptop which came its own problems but once I had solved those issues I then had a problem with Football Manager 17. Every time I load up the game I am met with a white screen that doesn't go. I have tried to delete both the cache and the preferences but I can't find the folders. I have tried uninstalling and reinstalling FM and Steam and I have tried disabling and re-enabling my graphics card. None of this has solved the problem, Is there anything else I should try?

[Unknown]

Hi if you can go to preferences screen in football manager menu, then the second box down on the left has a dropdown called Interface Rendering Mode, change it to Software (from GPU Assisted). This should fix it hopefully, this is what sometimes causes the problem.

[Neil Brock]

Full details on how to switch from GPU to Software rendering (including if you can't get into the game) can be found here - https://community.sigames.com/faq/football-manager-2017/84_how-to/88_universal/how-to-change-from-gpu-rendering-to-software-universal-r210/

In regards to finding the cache and preferences folders - have you followed the instructions listed within our FAQ? Remember you need to turn on hidden files and folders before searching for these.

Cache - https://community.sigames.com/faq/football-manager-2017/84_how-to/89_pc/how-to-delete-my-cache-folder-pc-r208/

Preferences - https://community.sigames.com/faq/football-manager-2017/84_how-to/89_pc/how-to-delete-my-preferences-folder-pc-r207/

[James]

I can't access the preferences screen as I am met with the white screen as soon as I load up FM from steam.

I have followed the instructions on the first link and that hasn't solved the issue either.

Even when showing hidden folders, there isn't a folder for caches or preferences?

[Unknown]

Preferences - https://community.sigames.com/faq/football-manager-2017/84_how-to/89_pc/how-to-delete-my-preferences-folder-pc-r207/ as Neil said

[Unknown]

Cache - https://community.sigames.com/faq/football-manager-2017/84_how-to/89_pc/how-to-delete-my-cache-folder-pc-r208/ From Neils post I added u if u want me to help u personally.

[James]

Neither folder appears even when I select it to show hidden items?

[Unknown]

I have found another solution Windows 10:

- Click "Desktop."
- Launch a file explorer window (a folder for example or just press the windows key + the letter "E" at the same time)
- In the address bar at the top copy and paste the following then press "Enter": %localappdata%/sports interactive/football manager 2015 (Make sure you press Enter, it may otherwise say 'No items match your search')
- Delete the "Caches" folder
- If you can't find the folder as listed above, it is located here (dependent on which HD you have Steam installed) - C:\Users\[Your Windows Username]\AppData\Local\Sports Interactive\Football Manager 2016\Caches)

ignore the 2015 bit its the same for any fm game :)