How to bypass uplay launcher so I can play the game? Or just refund?

[Oakley]

I screwed up, didnt check to see if it was an ubisoft game, the publishers are getting smarter and hiding the credit somewhere deep on the store page so I dont run when I see the mark of stupid.

[Ecumen1cal]

Does this game require uplay?

[Oakley]

Originally posted by Ecumen1cal:

Does this game require uplay?

Yep, and they wont fix it apparently, refunded yesterday.

[Ubi_TheBerry]

Hey guys,

Just to officially confirm - yes, the Ubisoft Connect PC client is required to be able to launch the game.

It isn't possible to bypass this stage.

Sorry for any disappointment caused and to hear this has lead to you opting to refund the game.

If there is ever anything further we can help with at all, please don't hesitate to let us know.

Thank you!

- Ubisoft Support

[CLYDE FROG]

Everytime I try to play I end up spending more time trying to log in to ubisoft than playing the game. I just reset my password 2 days ago and yet it still wouldn't let me log on. Now, I finally get on and I have anno 2070 on ubisoft TWICE. The one I was playing didn't have deep sea, so now im installing it via steam (which was uninstalled) and I'm sure ill run into more problems with that. How the hell can you have the same game twice on one account? Ubisoft is a joke, I don't even know why im bothering... I just like anno games I guess.

[Ubi_TheBerry]

Originally posted by CLYDE FROG:

Everytime I try to play I end up spending more time trying to log in to ubisoft than playing the game. I just reset my password 2 days ago and yet it still wouldn't let me log on. Now, I finally get on and I have anno 2070 on ubisoft TWICE. The one I was playing didn't have deep sea, so now im installing it via steam (which was uninstalled) and I'm sure ill run into more problems with that. How the hell can you have the same game twice on one account? Ubisoft is a joke, I don't even know why im bothering... I just like anno games I guess.

Hey CLYDE FROG,

Thank you for reaching out to us with this!

May we please know more about your login issues?

Do you receive any particular errors or warning messages?

As for seeing the game twice, did you purchase the game on Ubisoft Connect and Steam separately at different points?

As this may lead to two instances being displayed.

Thank you!

- Ubisoft Support

[MikeyHoney]

Ubisoft has the wrong email address to log on with. How do I change it?

[Ubi-Thrupney]

Thanks for getting in touch about this, MikeyHoney.

Our account teams will be able to help you with getting the email address changed. Please reach out to them with any of the links below.

support website[www.ubisoft.com]
Facebook PM[ubi.li]
Twitter DM[ubi.li]

Let me know if you have any trouble contacting them

- Ubisoft Support

[Jonesmz]

This is an absolutely terrible, anti-customer, business decision.

Steam already has built-in digital rights management, preventing piracy.

How dare you require your customers to make an account with a third party to use their property?

[Ubi_TheBerry]

Originally posted by Jonesmz:

This is an absolutely terrible, anti-customer, business decision.

Steam already has built-in digital rights management, preventing piracy.

How dare you require your customers to make an account with a third party to use their property?

Hello Jonesmz,

We're sorry to hear you find the additional launcher requirements to be such an inconvenience.

There are no known plans to remove this requirement as players are required to activate their content with their associated Ubisoft account.

This allows you to launch your games via Steam or Ubisoft Connect, when the respective Ubisoft Account is being used.

Your feedback is appreciated though and will be noted to the relevant teams.

If there is anything more we can answer / help with at all, please let us know.

Thank you!

- Ubisoft Support

[Jonesmz]

I'll give you credit for at least being responsive as a customer service team

It's still a morally bankrupt business decision.

[Arlena Wynden Lee]

Originally posted by Ubi_TheBerry:

Originally posted by Jonesmz:

This is an absolutely terrible, anti-customer, business decision.

Steam already has built-in digital rights management, preventing piracy.

How dare you require your customers to make an account with a third party to use their property?

Hello Jonesmz,

We're sorry to hear you find the additional launcher requirements to be such an inconvenience.

There are no known plans to remove this requirement as players are required to activate their content with their associated Ubisoft account.

This allows you to launch your games via Steam or Ubisoft Connect, when the respective Ubisoft Account is being used.

Your feedback is appreciated though and will be noted to the relevant teams.

If there is anything more we can answer / help with at all, please let us know.

Thank you!

- Ubisoft Support

i do have a question regarding how do set the luancher to set steam as the luancher proity after registering with the ubisoft account system?
im not asking to remove the ubisoft luancher but rather telling the ubisoft luancher to recognize it's purchased on steam and the steam api since i purchased it on steam and wish to set steam and the preference otherwise i dont see why you folks placed it on steam in the first place?

[Ubi_TheBerry]

Originally posted by Ovan Twilight:

Originally posted by Ubi_TheBerry:

Hello Jonesmz,

We're sorry to hear you find the additional launcher requirements to be such an inconvenience.

There are no known plans to remove this requirement as players are required to activate their content with their associated Ubisoft account.

This allows you to launch your games via Steam or Ubisoft Connect, when the respective Ubisoft Account is being used.

Your feedback is appreciated though and will be noted to the relevant teams.

If there is anything more we can answer / help with at all, please let us know.

Thank you!

- Ubisoft Support

i do have a question regarding how do set the luancher to set steam as the luancher proity after registering with the ubisoft account system?
im not asking to remove the ubisoft luancher but rather telling the ubisoft luancher to recognize it's purchased on steam and the steam api since i purchased it on steam and wish to set steam and the preference otherwise i dont see why you folks placed it on steam in the first place?

Thank you for reaching out Ovan Twilight!

By this, are you asking for the launch process to completely ignore Ubisoft Connect?

If so - no I'm afraid this isn't possible.

When you boot the game, it will always boot Ubisoft Connect to check the game against your currently signed in Ubisoft account and then launch the game.

There is no way to bypass this step.

If there's anything more we can answer at all, please don't hesitate to let us know!

Thank you!

- Ubisoft Support

[brincher]

Hi, there.
I have been trying to login into my Connect account for two days now. It always crashes at some point.
I did literally dozens of things, from updating graphic drivers to checking my HD integrity (it is a brand new laptop), but I still cannot play any of my Ubisoft Games. I was happily playing Far Cry 3 for 30+ hours, but suddenly the crashes started and there is nothing I can do about it.
Any idea on how to solve this? I was thinking about buying the whole Far Cry collection, but at this point I am happy I didn't.
Oh, can I ask for a refund in case this problem doesn't get solved?

Thanks in advance.

Thank you for reaching out Ovan Twilight!

By this, are you asking for the launch process to completely ignore Ubisoft Connect?

If so - no I'm afraid this isn't possible.

When you boot the game, it will always boot Ubisoft Connect to check the game against your currently signed in Ubisoft account and then launch the game.

There is no way to bypass this step.

If there's anything more we can answer at all, please don't hesitate to let us know!

Thank you!

- Ubisoft Support

[76561199206860816]

Hey brincher !

Sorry to hear you're experiencing lots of crashes in Ubisoft Connect here.
This isn't only related to Anno, so I'd advise you contact us on {LINK REMOVED} our forums or directly open a {LINK REMOVED} support ticket, so we can have a look.

If you open a ticket, can you make sure you follow {LINK REMOVED} these steps first and add the {LINK REMOVED} system files as well as screenshots of any error codes you might have, please ?

-Ubisoft Support

[brincher]

Originally posted by Ubi-Akatsirin:

Hey brincher !

Sorry to hear you're experiencing lots of crashes in Ubisoft Connect here.
This isn't only related to Anno, so I'd advise you contact us on our forums [discussions.ubisoft.com] or directly open a support ticket[www.ubisoft.com], so we can have a look.

If you open a ticket, can you make sure you follow these steps first [www.ubisoft.com] and add the system files [www.ubisoft.com] as well as screenshots of any error codes you might have, please ?

-Ubisoft Support

I will do that.

Thanks!