game is asking for my activation key

[ladicken]

the game won't start, it's asking for an activation key. I've played the game for years and have no idea of what or where my activation key is.

Is there a problem with the servers right now?

[Ceana of the Crags]

This thing just asked me for mine, then tried to log me in forcing the use of an email address I have not had for a decade or more. This is insane. I have it noted that I changed the email address years ago, and have used the new email address recently to play Assassin's Creed II. I have not been able to play this stupid game one single time!!!!! First, it wouldn't install, then it wouldn't start, not it is forcing an age old email address, and tells me my current password isn't correct!!!!!!!

[Ubi_TheBerry]

Hey guys,

Sorry for the delay in getting back to you here!

Could you please try verifying the game's files[ubi.li] as a starting point.

If there's still no change, then could you please follow the below to resolve this;

Firstly, please make sure you're launching Steam and Uplay with admin privileges, by following these steps.[ubi.li]

Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify the game files within Steam.[ubi.li]

If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.

When this has been completed, try launching the game again.

Please let us know how you get on and if you need any further help!

- Ubisoft Support

[ladicken]

Thank you for your response. The issue was apparently a communication issue with ubisoft, I restarted my PC and then everything was fine.

[Ubi_TheBerry]

Originally posted by ladicken:

Thank you for your response. The issue was apparently a communication issue with ubisoft, I restarted my PC and then everything was fine.

Thanks for the update ladicken!

Glad to hear it's since all sorted!

You know where we are if there's anything else you need, take care out there!

- Ubisoft Support

[ispiritum]

Hello
Same problem for me. I tried to follow the steps from the instructions above, but there is no result. The game still asks me for license key, i played it last time many years ago, more than 100 hours, so this game is attached to my ubi account.

[Ubi_TheBerry]

Originally posted by ispiritum:

Hello
Same problem for me. I tried to follow the steps from the instructions above, but there is no result. The game still asks me for license key, i played it last time many years ago, more than 100 hours, so this game is attached to my ubi account.

Hey there ispiritum,

I'm sorry to hear you're still having issues!

Could you please contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] so we can look into this further with you?

Thank you!

- Ubisoft Support

[Regicide]

When you update this game soon, you really should take a look onto this "asking for key" problem. When I last time tried to install this game, it took me several hours and I had to used unofficial updaters/launcher whatsoever files to get the game finally run, because Ubisoft asked over and over again for the key, but not accepting it at all even it was valid (from my original purchase). That was really frustrating.

And the support wasn't able to help me either, the Ticket got never an answer.

So I just really hope the upcoming patch will fix this, too.

[Ubi_TheBerry]

Originally posted by Regicide:

When you update this game soon, you really should take a look onto this "asking for key" problem. When I last time tried to install this game, it took me several hours and I had to used unofficial updaters/launcher whatsoever files to get the game finally run, because Ubisoft asked over and over again for the key, but not accepting it at all even it was valid (from my original purchase). That was really frustrating.

And the support wasn't able to help me either, the Ticket got never an answer.

So I just really hope the upcoming patch will fix this, too.

Hey Regicide,

The upcoming patch is in regards to the DLC and server shutdown, there are no other plans to make any other changes to the game at this time.

This is typically caused by communications between Steam and Ubisoft Connect so it is not game specific.

Sorry to hear we weren't able to help you in your case though.

If you haven't done so already on your case, could you please update it and provide a full proof of purchase from Steam and a picture of your ownership folder; C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

Once you have screenshot the "ownership" files, please reinstall Ubisoft Connect.

If the reinstallation of our software did not fix your issue, please provide the files mentioned above, along with your launcher logs found in the folder: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs\.

We'll be able to get back to you via your case once this info has been provided, as with this information we can investigate further.

Thank you!

- Ubisoft Support

[Regicide]

Hello Ubi_TheBerry and thank you for your answer.

At the Time I posted my problem, Anno 2070 wasn't installed on my system. But since you now offered your help to fix the issue, I reinstalled it.

And well, I don't know why but this time it just works. Ubisoft isn't asking for any key whatsoever this time, the Login is successfull and the games works.

I though, don't know exactly what I did last time, maybe there are still leftover files from the last try and that could be a reason.

Or last time something was wrong with maybe the Server Connection to Ubisoft (for key validation) or any other problem. Hard to tell

But for now it just works and I'm happy and looking forward to the Update.

Thank you for your help

[IndianaJones]

Hi Folks,
I'm not sure if this is helpful, but even though Steam and Ubisoft moved to drop CD-keys for all games sometime ago, you can still add your Anno 2070 key to Ubisoft account.
I was one of the persons who were affected by Deep Ocean DLC restart loop (it was asking for CD-Key), and I couldn't play the game.

I few days ago I added my Anno 2070 CD-key to Ubisoft Connect and it appeared in Anno 2070 tab.
I was able to play the game before after 2.0 patch, so I'm not sure how it works, but I wanted to avoid CD-KEYs issues in the future.

You can still dig out your CD key from Steam overlay when you start Anno.

[Ubi_TheBerry]

Thanks for the update Regicide - glad to hear it's working following a reinstall!

And thanks for sharing this Deadlock!

You guys know where we are if there's anything else we can help with!

- Ubisoft Support

[readyxBICEPS]

Hello Berry,

can you please help me with my game.
Every time I try to start it I get this error message: There was an error authenticating product ownership.
Please contact our customer service for help resolving this issue.

I did that too, but no supporter responded to my ticket: 21230509

That was already 1 week ago.

Thanks

[Ubi-Vinci]

Hey there,

I'm not The Berry but I can answer you this one.

This message usually means the Ubisoft account that is currently linked to your Steam account does not have the game you're trying to launch activated on it.

You must have linked it to a different Ubisoft account at some point. You will need to re-link the original account where the game was activated in the first place.

Ubisoft Support