"Connection to server is lost."

[MaGicBush]

So I was just gifted this game and trying to play it, at first it was saying "There was a problem with the ownership authentication of this game" after I entered the cd key during installation(which was odd because I can't recall ever having to enter the cd key for a game I bought on Steam in the last 14 years). It then proceeded to finish patching after restarting the game from steam. After this it launched, and now everytime I try to login to my ubisoft account within the game it says "Connection to server is lost." I had been eyeballing this game for a while, and a friend bought it for me and this is not a good start. Mostly why I avoided it was because I heard the drm is bad with ubisoft, and have had bad experiences in the past on other games. My friend insists it's a great game though and he's played over 300 hours, and I'd like to try it.

Are the servers just bogged down right now or is there anything I can try so I can play?

[Sieabah L. Park]

I'm also having this issue with the Steam version

[Archcraig]

Uplay servers are down for anno, insanely annoying. But it is a great game. Im trying to play the world missions and cant because no connection.

[Sieabah L. Park]

Is there any knowledge of when they'll be back on?

[nascendus]

same here...

[Archcraig]

Not that i have found.

[Protoz]

Good thing I bought this in 2017, so i can experience the same offline mode I did in 2011 in pirated Anno, good ol worthless Uplay.

[Shadevector]

servers are down but server status on the forums does not say if its maintinace or a server restart

[grimreaper]

can someone post here if they discover the server is back up

[Archcraig]

Im talking to an agent right now from ubisoft and he is telling me the servers should be working fine. "I don't currently have the game installed on my machine at the moment so I wouldn't be able to check myself. However our tools are indicating that players are able to connect."
I call BS. I still cant connect.

[Shadevector]

logged in jsut now, servers seem to be up but they were not a moment ago

[Lone Wolf]

I just tried on my end, and I got nothing. But I will try again in the morning. Night all. 0113AM here.

[LustyAngel]

Not working for me, either

[Archcraig]

Email from ubisoft still telling me the fault is on my end still even though i was disconnected halfway through a game.
Please try the steps below to see if your connectivity issues resolve.

1. Proxy and Offline Mode
We also must ensure that Windows is not utilizing any Proxy settings which can cause connectivity problems and that Offline Mode is disabled.

- Click on the menu icon in the top left corner.
- Select Settings.
- Click on the Network Tab.
- Make sure "Always Start Uplay in Offline Mode" is unchecked​
- Select the Change Proxy Settings option.
- Press the 'LAN settings' button at the bottom of the window.
- Make sure only the box checked is "Automatically detect settings".
- Click OK to save the changes.

2. Software Conflicts
Try updating your Windows Firewall, as well as updating the firmware for your home router. If updating these programs does not resolve the issue, you may need to temporarily shut-down the associated programs or bypass the router and establish a direct connection to your modem.

You can also temporarily disable your anti-virus, anti-malware, firewalls, and any other applications that are affecting your network traffic before testing the game. If you can determine which application is configured too strictly, you can then add the appropriate exception or allowance to that application to allow Uplay to communicate freely on your local network.

Internet Connection Sharing (ICS) and Virtual Private Networking (VPN) applications can also be conflicting with the game, and you will want to disable these applications to try to resolve the issue.
https://support.microsoft.com/en-us/kb/230112

3. Port Forwarding
If it is not possible to shut-down your firewall you will need to configure your router and/or firewall to forward the following network ports:

Uplay
TCP: 80, 443, 13000, 13005, 13200, 14000, 14001, 14008

Anno 2070
UDP: 80, 3074
TCP: 3074

Directions for configuring network ports are specific to the software and hardware being used, and can be found by visiting the manufacturer's website.
Please visit https://support.ubi.com/en-US/faqs/000024619 for more information.

4. Background Applications
You may also encounter problems due to applications running in the background on your computer system. When playing Ubisoft games, please be sure to close all running background applications before starting your game. You can find the steps for this listed below.

- Press the Windows key and the "R" key at the same time.
- Delete anything on the Open line that you find there, type in MSCONFIG and press the Enter key to bring up the System Configuration utility.
- Look down the list of startup items (not the tab labeled Startup), and choose Selective Startup if it is not already selected. If you don't see this, make sure you've clicked on General near the top of the window.
- Once you've chosen Selective Startup, uncheck "Load Startup Items".
- Once you're done, click Apply & OK, and let it reboot your computer.
- Once restarted, make sure that any application that affects your local network is disabled.

Try running the game again. If the game loads and seems to be working, the problem is most likely related to one or more programs you have scheduled to load with Windows.

Note: Keep in mind that this is a temporary solution, and any changes can be reverted by returning to the MSCONFIG utility and re-selecting "Normal Startup".

5. Restrictive Networking Environment
There may also be certain restrictions set by your ISP or network administrator. If you continue to have trouble, please contact your ISP or network administrator for details on any specific restrictions on the previously mentioned network ports.

6. Local DNS
If you are still having connection problems, you will want to try flushing your DNS and resetting your Windows hosts file.

Flush DNS
https://support.ubi.com/en-US/faqs/000024748

Reset hosts File
http://support.microsoft.com/kb/972034

[Silent Fool]

As of this moment i can not connect either.

[-1 Stability Hit]

down for two hours? unlike op i PAID for this excrement and i want answers. did you players know all ubisoft traffic for all their games, no matter where you are in the world, gets dumped off in FRANCE? i discovered this by running tracert on Anno Online