Complete reset - is it possible at all?

[Skarmo]

Hi all,

I played this game years ago. Now I wanted to play it again and installed it on a new computer. Problem is that my old progress has been transferred to the new installation - while I wanted to start a complete new game from scratch.

I did not find any hints on resetting the game, neither in-game nor externally (deleting save files in the cloud?). Is this possible at all?

[Huperspace]

if you want the cloud save to be reset:
lauch Uplay in Offline mode.
delete the saves.
start the game and with new campaign or whatever, save.
Quit the game.
go Online Again and Uplay say somthing like 2 different save conflict. choose overwrite from local/offine save. Now the cloud save is overwriten with your new game. (at least should be)

or

select a new game from menu

[Skarmo]

Thank you for your reply! Problems are:

1. I have no local save files, it's a fresh install and yet my game status got carried over.

2. From which menu? This is exactly what I am looking for, a "new game" option.

[Ubi-Orion]

Hey there, Skarmo.

Huperspace's advice should work, if you don't have already have a local save you can skip this step and create a new save file to overwrite the cloud save. To clarify please do the following:

1. Launch Uplay
2. Disable cloud saves from Uplay settings.
3. Launch the game and start a new game to create a new save file
4. Close the game
5. Restart Uplay and enable cloud saves again.
6. It should then prompt you when you launch the game to choose between the local and cloud save, choose local and your new save file should then overwrite the save stored in the cloud.

Hope this helps!

- Ubisoft Support

[Skarmo]

Thanks Orion!

I tried what you suggested, disabled the Uplay cloud, put Uplay to offline, but when I started the game, it went directly into the command center, showing me my old stats without giving me a "start a new game" option.

Which files should I delete locally? I found none in \Documents nor in the Steam subfolders.

[Huperspace]

https://www.pcgamingwiki.com/wiki/Anno_2070#Save_game_data_location

in the commando centre click on mission map

[Skarmo]

Hmmm... So, after putting Uplay offline and starting/saving a new game, I have a new local save file now (and only that one) and I did like described (went online again, reactivated the cloud), but when launching the game again, I don't get a prompt to choose between saves.

The game looks like merged now - I can only load my new save, but my old reputation and statistics are still there.

[Ubi-Orion]

What happens if you start the game without cloud saves enabled? So repeat the process again , delete your save and start again without re-enabling cloud saves afterwards. I'm not 100% sure but it could be that your stats are tied to your Ubi account rather than your save file if your stats are still there.

- Ubisoft Support

[Skarmo]

The outcome is the same. I also deactivated the Steam cloud, just in case.

Yes, it seems like the stats were bound to my account and during the installation somehow got transferred to the new machine. I am just wondering why there is no simple in-game function to reset them.

But thank you for trying to help me anyhow! Very good support, will be remembered... :)

Thanks to Huperspace again, too!

[76561198885856812]

Hello Skarmo,

Thanks for reaching out about Anno! As you noticed in the conversation, you can start a new game by disabling Cloud services. However, you won't be able to reset your stats, as they're permanently attached to your profile, I'm afraid. Hope it helps!

- Ubisoft Support

[Skarmo]

Hi Mark,

Yeah, I got it now. It would be nice to be able to reset the stats, but if that isn't possible, I can live with it (it might be something to consider for future releases though).

Thanks again for the support! I will point it out next time when somebody says something bad or unjust about your company. Really, this is special. I haven't seen anything similar from any other major developer/publisher.

[UbiRaziel]

Originally posted by Skarmo:

Hi Mark,

Yeah, I got it now. It would be nice to be able to reset the stats, but if that isn't possible, I can live with it (it might be something to consider for future releases though).

Thanks again for the support! I will point it out next time when somebody says something bad or unjust about your company. Really, this is special. I haven't seen anything similar from any other major developer/publisher.

We always forward any feedback we receive via any of our support channels, so we'll happily forward that for you! Even today most of our games keep all stats server-side and they can't be reset, but we can appreciate the want to be able to reset them.

You're very kind. Everyone is always welcome to contact us if they need anything, and we'll always do the best we can!

- Ubisoft Support

[El Finito]

Don't know if I need to start a new thread, but since my question is very similar I took this thread first.

I hate this damn game now, I have played a little Anno 2070 years ago but only a little, since I bought it I thought it's about time I finally play it, I'm trying since yesterday but I can not get rid of this damn old profile, I want a new game so also start a new profile but that gets Anno 2070 apparently not. I'm really pissed at this "great" game.

Would be great if you can help me.

Regards!

[Ubi-Thrupney]

Hey Seleukos, thanks for reaching out about this. Great to hear you're looking to play Anno 2070 again, but I'm sorry to hear you've had trouble resetting it.

Ubi-Orion's method should still work for deleting the actual saves - you can find their post, above. It's not Uplay anymore, but rather Ubisoft Connect, and you'll find our support article showing how to disable cloud sync here[www.ubisoft.com]. We unfortunately don't have any means to entirely reset a profile, however - my apologies for the inconvenience with this.

Let me know if you have any trouble with the above-linked steps, and I'll be happy to help further

- Ubisoft Support

[El Finito]

Thank you! That's exactly what I did this morning, just like right now, nothing. The profile is the same as before. =(

[Ubi-Thrupney]

Thanks for the update, Seleukos.

Just to clarify, what aspects of the profile are not reset? Have you been able to reset the save game, and it's the statistics on the profile that persist?

- Ubisoft Support