Anno 2070 Activation key

[Lone Wolf]

I own this game, I have played a lot in the past, but to save some harddrive space I removed the game. I have reinstalled it last night. So now when I go to use MY Activation key, I am getting Key is being used by an other player. How can thuis be happening? when I own the game. I hope I can get some help here.

[cSg|mc-Hotsauce]

log in to the correct anno 2070 account.

[Lone Wolf]

โพสต์ดั้งเดิมโดย cSg|mc-Hotsauce:

log in to the correct anno 2070 account.

:qr:

Like I said. I had removed the game, and reinstalled it. I went through all the sycning setup with Uplay, as well as there security process. But the game says when I go into it. Activation Key is already being used. So now if I own the game, how can MY activation key be used? So now how do I fix this so I can start to play it again? I do not want to buy this game again.

[Ogami]

If you mean you get that message after the game starts, welcome to the most annoying bug on UPLAY: Had the same for 2 years by now and cant play the game anymore since UPLAY tells me the serial key is in use in another account.
The key that UPLAY itself shows me in my UPLAY library as the key which activated that game on that account.
Only reaction of the "great" UPLAY support after about a month " we dont know. Nothing we can do. Sorry".
Which is why Anno 2070 was the last game i ever bought on UPLAY.

PS: Not talking about a Steam key, i bought the game only on UPLAY and that bug is well known for Anno 2017. Just nobody at Ubisoft seems to care.

[Lone Wolf]

โพสต์ดั้งเดิมโดย Ogami:

If you mean you get that message after the game starts, welcome to the most annoying bug on UPLAY: Have the same for 2 years by now and cant play the game anymore since UPLAY tells me the serial key is in use in another account.
The key that UPLAY itself shows me in my UPLAY library as the key which activated that game on that account.
Only reaction of the "great" UPLAY support after about a month " we dont know. Nothign we can do. Sorry".
Which is why Anno 2070 was the last game i ever bought on UPLAY.

LOL, Well I have the hard copy and I also have the steam copy. So this make no sence as all. The support from Uplay is a pain in the asss. I have had other problems here on steam, and got help with that. I am starting to think the support for this game is going to suck majorly. I also have BOTH Anno 1404 games on my end, and have no trouble with them at all. So why this one game????

[Ogami]

โพสต์ดั้งเดิมโดย Peter Klemmensen:

LOL, Well I have the hard copy and I also have the steam copy. So this make no sence as all. The support from Uplay is a pain in the asss. I have had other problems here on steam, and got help with that. I am starting to think the support for this game is going to suck majorly. I also have BOTH Anno 1404 games on my end, and have no trouble with them at all. So why this one game????

I really dont know. I did not even play it much. I bought it , activated it on my UPLAY account, game worked fine. Played a hour or two, then deinstalled it for later since i had a lot of other games still to finish. After a few months i reinstalled the game, started it and was greeted by the game asking me for the serial key at the title screen. I entered the key and the game told me "this key is already in use by another Uplay account".
And that was it. Never was able to play the game again after that and the Ubisoft Support literally said " we dont know , we cant help you, sorry"

[Satoru]

Uplay games are auto registered through your steam account. As long as you're logged into steam and then log into the correct uplay account it should know your key

[Ogami]

โพสต์ดั้งเดิมโดย Satoru:

Uplay games are auto registered through your steam account. As long as you're logged into steam and then log into the correct uplay account it should know your key

Has nothing to do with this problem. It also occurs if you have the game just on UPLAY without any Steam connection. Its a well known bug with Anno 2070 and the serial key registration. For which there is no solution.

[Red Shift]

Sometimes support staff need to be reminded that their job is to help you and not just to to close your ticket as quickly as possible.
Have you tried telling them in very plain language that their response is not acceptable, that if they are unable to provide help, then the matter needs to be escalated and a resolution found?

Your regular ticket monkey might not be able to help, but their manager might be more willing to acknowlege that not being able to play a game you paid, for due to their bug at their end, isnt acceptable.

Is it a tages issue? have you changed your hardware since you first registered it?

[Lone Wolf]

I just fired off an E-mail to Uplay. Just not to sure when and If I will get a reply. There is no way in hell I am going to buy this game again. So lets see what happens from here. One question, how do I send an E-mail to steam? I can't find any way to do so. Any help there would be great.

Have a great Sunday folks.

[Red Shift]

Just re-reading your posts, and you mention you have a Steam copy AND a physical copy? I would assume the physical copy would only be associated with Uplay and has nothing to do with Steam - are you mixing up codes and platforms?

[Lone Wolf]

โพสต์ดั้งเดิมโดย moistly harmless:

Just re-reading your posts, and you mention you have a Steam copy AND a physical copy? I would assume the physical copy would only be associated with Uplay and has nothing to do with Steam - are you mixing up codes and platforms?

No I am not mixing up codes. The game I am trying to play is the steam copy. I have the Complete editon on steam.

[Alexanderz' ★]

:vvvv

[Lone Wolf]

โพสต์ดั้งเดิมโดย Alexanderz' ★:

:vvvv

What is this?????????

[Dezerker]

go to their support i had this problem and they fixed it in an hour

[Lone Wolf]

Well after a few days of E-mails and sending UBISOFT all the ifo that they requested. I have been able to get my game up and running again. It does help to follow there instruction and send what ever they are asking for. They were also able to transfer my game over to a new account, as well as send me a new activation code. I am now playing my game. Thank you UBISOFT for all your help in this mater.