Unable to run game on Win 11

[Coffe with Cream]

Hello,

I want to finish my old campign but I cannot run game on new Windows 11.
I tried troubleshoot to run game with Win 7 or 8 settings but it did not work.
I also tried re-installing, no solution yet.

Any idea how can I play game on Win 11?

[Ritzy]

I have the same problem! Says Conflux not connecting or something like that,

Any idea on how to fix this?

[Dante]

https://www.ubisoft.com/en-gb/help/might-and-magic-heroes-6/connectivity-and-performance/article/black-screen-while-launching-heroes-of-might-and-magic-vi/000064722

[76561199205081135]

Hi everyone !

I've taken note of your reports, and I'm sorry to hear that launch Issues prevent you from enjoying Might & Magic: Heroes VI !

I also wanted to thank Dante for sharing our article dedicated to launch Issues on Windows 10, which will help isolate the problem.

The thread has been moved to the Player Support section of the forum, to bring it the best possible visibility.

Don't hesitate to let us know if these steps helped, or if you have questions !


- Ubisoft Support

[cihlaschan]

Do You plan any patch for Win11?

[cihlaschan]

But it dos not work... Black screen were replaced by small window with picture of dark elf and rotating cirkle in the right bottom corner... That is all....One important note: new shortcut of the exe file must be created, than it works!

[»' Just GirlPower | Nana♥]

Originally posted by Coffe with Cream:

Hello,

I want to finish my old campign but I cannot run game on new Windows 11.
I tried troubleshoot to run game with Win 7 or 8 settings but it did not work.
I also tried re-installing, no solution yet.

Any idea how can I play game on Win 11?

This worked for me
https://steamcommunity.com/sharedfiles/filedetails/?id=1660447302

[»' Just GirlPower | Nana♥]

Originally posted by Ritzy:

I have the same problem! Says Conflux not connecting or something like that,

Any idea on how to fix this?

The only known work around that come to my mind. is that you open the game once,
close it, then launch it again in the Uplay app, the game will say "Update" instead and requires you to login. type in all your login info, and you should be connected to the servers and ready to go!

[la pantére rose]

well iam running w11 and i've done everything i found on the internet on this forum or else , nothing is working as soon as i don't run the game windowed . It's baffling to me that i have to modify a code line to not even play the game as i want ... i wish a patch would come at some point.

ps : launched the game and not even able to moove throught the map with the mouse , i mean ...

[CrownedClown]

ever had the problem of not even having a image? when i launch the game i get the game in front of everything else (like every game u start), but then the cursor switches to the armored gauntlet, i get the audio, but i still can se what was opened bevore. its like the game is transparent.
funny note: streaming the game on dc will actually stream the game and ther are visuals. just i the actual player cant see ♥♥♥♥ XD

would be nice if someone kould help me

[Ubi-Mysterion]

Hi CrownedClown! I'm sorry to hear that the game's not displaying correctly, that's unusual! Could you please try any of the following steps you haven't already tried:

1. Technical troubleshooting steps[ubi.li]

2. Delete the Download Cache on Steam[ubi.li]

3. Restart your PC and login to Steam. Once logged in, try to repair your storage folder as this can also help to resolve certain issues with game files that are damaged, missing or corrupted. On the Steam client, click on Settings >> Storage >> click on the 3 dots on the top right >> Repair Folder

4. Verify your game files[ubi.li]

5. Try running both Steam and Ubisoft Connect as an administrator[ubi.li]

6. Ensure that the game, Steam, and Ubisoft Connect are all installed on the same drive.

I'll be locking this thread due to its age. I hope these steps are able to help, if not then please create a new discussion explaining your issue and all of the steps you've already tried and I'll be happy to help! ☺️