Runtime error please help

[Bella Goth]

Please, if I want to run Heroes 6 Complete edition, when loading (the small window with the angel) appears "Runtime error" "This application has Requested the runtime to terminate it in an unusual way." Please help, I'm desperate. I have tried to uninstall and install, doesnt help. Thank you for your help.

[lo_crutis]

I have the same problem, I can`t find a solution yet.

[lo_crutis]

Thank you for the response, I tried that. It did not solve the problem.

[FishRod]

awfull setup and support, same runtime problem

[lo_crutis]

Ok, I found a sub-optimal fix. Madcat555 posted it on the Ubisoft forums.

"Just add <SkipOpening>true</SkipOpening> to ProfileData file found at the folder named as your game in your Documents folder (subfolder with the file should match your login name)."

So it was under:Documents Might & Magic Heroes VI (your login name) ProfileData

I used note pad to paste the code and I can get into the game again.

[Hoogo]

Just had the same problem after weeks of playing and without any installation since yesterday.

What hasn't worked: Cleaning up the drive, trying some of the .exe-files in the program folder, shutting down Kaspersky.

What worked: Removing the folder $user/my documents/might&magic heroes6. Savegames were fine, only some game settings were lost.

[echo3d]

Originally posted by lo_crutis:

Ok, I found a sub-optimal fix. Madcat555 posted it on the Ubisoft forums.

"Just add <SkipOpening>true</SkipOpening> to ProfileData file found at the folder named as your game in your Documents folder (subfolder with the file should match your login name)."

So it was under:Documents Might & Magic Heroes VI (your login name) ProfileData

I used note pad to paste the code and I can get into the game again.

It works!!! Many thanx, bro!

[Sharv]

I have been struggling with this error for a week now, and Support was totally unhelpful. After uninstalling, reinstalling, running anti-malware, running CCleaner, and repeating this entire mess over and over, deleting that folder worked perfectly. Thanks so much.

[lance135]

Originally posted by Hoogo:

Just had the same problem after weeks of playing and without any installation since yesterday.

What hasn't worked: Cleaning up the drive, trying some of the .exe-files in the program folder, shutting down Kaspersky.

What worked: Removing the folder $user/my documents/might&magic heroes6. Savegames were fine, only some game settings were lost.

Tried this and was able to play. Had to reset some options. Thank you for posting this work around.

[YaYa Mm-mm-ma]

Originally posted by lo_crutis:

Ok, I found a sub-optimal fix. Madcat555 posted it on the Ubisoft forums.

"Just add <SkipOpening>true</SkipOpening> to ProfileData file found at the folder named as your game in your Documents folder (subfolder with the file should match your login name)."

So it was under:Documents Might & Magic Heroes VI (your login name) ProfileData

I used note pad to paste the code and I can get into the game again.

[YaYa Mm-mm-ma]

Thank You! After so much time with Ubisoft tech, trying everything, this worked. Game is on! No more Runtime error message!