Unable to Launch - despite installed Ubisoft Connect

[Phoenixy]

I am unable to launch the game (using Windows 10).

I installed the latest Ubisoft Connect and logged in as well.

Or I need to buy the History Edition to get it work in Windows 10?

[Ubi-Borealis]

Hello there Phoenixy!

I'm sorry to hear that you're having trouble when launching The Settlers 7: Paths to a Kingdom. Thanks for letting us know what troubleshooting steps you have already tried.

If you haven't already, can you please try these PC troubleshooting steps?[www.ubisoft.com] These steps help to tackle common causes behind technical issues, such as games not launching.

If the issue persists, can you let us know if you're receiving any specific error messages when you try to launch the game? This will help us to investigate further.

Thanks!

- Ubisoft Support

[Phoenixy]

The game worked for the first time when I launched it, and subsequently failed to launch despite multiple reinstallation. The Ubisoft Connect seems fine but later when I reinstalled Ubisoft Connect, it works and Ubisoft Connect properly launch the game. I don't know why.

The game also freezes frequently when runs beyond 60fps, so I had to cap the frame rate to 60fps using Nvidia Control Panel. So far it seems to be working.

But it was really frustrating to troubleshoot this game to run on modern PC. A patch to fix these issues would be great.

Nevertheless, thanks Borealis for responding to such an old game.

[UbiBaron]

Thank you for getting back to us, Phoenixy.

I'm glad to hear that the game is launching and working now.

With older titles you can run into issues when running it with newer software or Operating Systems. Unfortunately it's unlikely that this version of the game will get an update, as the History Edition is where the focus for these kind of issues would be.

- Ubisoft Support

[johna]

The game is no longer playable as, even if it does start, most of the skirmish maps (single player) are now locked and the status is always offline ingame. If you are still having issues, there is a class action law suit against Ubisoft about to be filed for this very issue with several games.

[normcameron]

Dealing with a hpoeless Ubi-Soft support???

normalcy150147
Fri, 23 Jul 2021 14:09 UTC+11


I am STILL unable to plat the Settlers 7. Most of the Maps in Map Forge are locked because the DLC that I bought AND PAID FOR is unavailable due to server issues?? Are you going to (a) Fix it
or (b) give me my money back as I can no longer play the game I paid for.

Ubi- Garça @ Ubisoft Support
Thu, 22 Jul 2021 01:39 UTC+11

Hello again normalcy150147, Our apologies for the recent experience with The Settlers 7. As previously mentioned the online services are no longer available for this game. While we understand this is not the answer you were hoping for, at this current time there is no way to overturn this situation. Please feel free to voice your concerns and feedback in the official forums: https://forums.ubisoft.com/forumdisp...n-amp-Feedback Should you have any other doubts or issues arise, feel free to contact us anytime. Best Regards, Ubi-Garça Ubisoft Support
normalcy150147
Thu, 22 Jul 2021 00:15 UTC+11


Thanks for absolutely nothing. I CANNOT play skirmish missions because that feature is UNAVAILABLE IN OFFLINE MODE. It is one of those features UBI block , nor do I have any of my "Unlocked " Rewards available. I can play a mission, just one, then it locks up looking for the server. It also becomes unplayable when it tries to access the online server for saved games, and trying to load "Medals" If it can't access the server the screen freezes, sometime this happens Every time I use a trading post. You need to FIX THIS NOW. as, basically, you are talking rubbish if you say the game can be played offline.

Ubi-Bear @ Ubisoft Support
Wed, 21 Jul 2021 19:38 UTC+11


Hello normalcy150147,

Thank you for getting back to us.

As informed previously, the online services for The Settlers 7 has been discontinued. However, you should be able to play in offline mode and access solo features for the game. Connectivity troubleshooting in this case would not help as the online services have retired.

I apologize for any confusion caused.

Please feel free to get back in touch if you have any further questions or concerns. We are more than happy to help.

Best Regards,
Ubisoft Support

normalcy150147
Wed, 21 Jul 2021 18:28 UTC+11


I was able to add images using Google Chrome. It seems nothing about Ubi is simple or uncomplicated.

normalcy150147
Wed, 21 Jul 2021 18:20 UTC+11


I read those articles and set port forwarding, cleared DNS etc and STILL cannot play the Settlers 7. I cannot take ingame screen shots but havetaken 2 images of my screen I have tried to attach images (jpg) to this document but it won't do it

User16246335754375160186 @ Ubisoft Support
Wed, 21 Jul 2021 15:49 UTC+11


Hello normalcy150147,

I am sorry you are not able to play The Settlers 7. I want to apologize, I am having a difficult time understanding what kind of connection error you are having.

I understand that Settlers 7 has retired online, but should be able to play offline.

If you are getting any error messages, or codes will you be able to provide a screenshot?

Again, I apologize for not understanding fully, and the inconvenience of the situation.

Once we receive a reply from you, we will see what we can do try and solve your issue:

I have provided some links underneath that may help solve your issue:

https://www.ubisoft.com/en-us/help/c...n-pc/000062436

https://steamcommunity.com/app/48120...3446159903474/

We hope to hear from you soon.

Sincerely,

Ubisoft Support.

normalcy150147
Wed, 21 Jul 2021 14:28 UTC+11


It seems that I am unable to again connect and play my The Settlers 7, contrary to your previous communications. As this is a game for which I paid good money for I want to be able access it and play when I choose. Please fix this.

Ubi-Bear @ Ubisoft Support
Tue, 20 Jul 2021 12:43 UTC+11


Hello normalcy150147,

Thank you for returning with an update!

Please be informed that you should be able to play offline and the solo features for the game should remain available. More information on Multiplayer and Online Services can also be found here:
https://www.ubisoft.com/en-au/help/article/000064576

Should you have any further questions or concerns, please feel free to contact us anytime!

Best Regards,
Ubisoft Support

normalcy150147
Tue, 20 Jul 2021 10:53 UTC+11


Is UBI going to enable the Settlers 7 to be played offline, given that the Online servers are no more and you don't offer any other games of equal style in your range???

Ubi-Conqueror @ Ubisoft Support
Mon, 19 Jul 2021 13:24 UTC+11


Hello normalcy150147,

Thank you for contacting us again.

We are sorry for the incorrect information provided in our previous email.

Please be informed that the online services for The Settlers 7 have been retired on 1st June 2021. The in-game unlockable content previously provided by Ubisoft Connect is unfortunately no longer accessible. Please visit this forum post for detailed information:
https://forums.ubisoft.com/showthrea...terlist-Forums

We appreciate your understanding. Should you have any questions regarding accessing the online features of the game, please don't hesitate to update your case again.

Best regards,
Ubi-Conqueror
Ubisoft Support

normalcy150147
Sat, 17 Jul 2021 15:50 UTC+11


THE RESPONSE YOU GAVE HAS ABSOLUTELY NO BEARING ON MY PROBLEM. I have The Settlers 7. I am unable to access all my rewards. In
what universe does a Browser have ANYTHING to do with this game??? The very least you people could do is READ a request for help accurately.

Ubi-Gracebuenza @ Ubisoft Support
Fri, 16 Jul 2021 15:48 UTC+11


Hello normalcy150147

Thank you for contacting Ubisoft Support.

I understand you are unable to access to your game.

In this case, I recommend that you try the steps in the following support article, please:

https://www.ubisoft.com/en-gb/help/a...ting/000062631

If the issue still persist get back to us and please provide the error screenshot you are receiving.

If there is any need for assistance don't hesitate to contact us.

Best regards
Ubisoft user Support
Ubi-Gracebuenza

normalcy150147
Fri, 16 Jul 2021 15:40 UTC+11


I have been unable to acess my The Settlers 7 game. I have recently regained access and find the Enormous Advantage, Castle Accessories and Crushed Mirror Map are Locked, and I cannot use them, despite owning them. The game says to open Ubiclub to access them but this only gives me a blank screen.

[crazy rocker]

as the ubi soft launcher needs to update before u can even play the game and the launcher cant update cause its offline its impossible to play the game.

Even the history version i bought from the ubisoft store wont work for the same reason neither will the disk version i bought years ago.

ive got all the original settlers game on disk. none of them work now cause they need to update the launcher which is offline. so rebought them on steam. no longer working. rebought them again from ubisoft store. not working. all cause they need the ubisoft launcher to update but it cant get the update.

[Pitschi]

Hello, install the new connect from ubisoft and when u ask in the installation deny/cancel the old ubisoft installer. this it was ubisoft must change in the installing programm. greeeetz

[Ubi_TheBerry]

Originally posted by crazy rocker:

as the ubi soft launcher needs to update before u can even play the game and the launcher cant update cause its offline its impossible to play the game.

Even the history version i bought from the ubisoft store wont work for the same reason neither will the disk version i bought years ago.

ive got all the original settlers game on disk. none of them work now cause they need to update the launcher which is offline. so rebought them on steam. no longer working. rebought them again from ubisoft store. not working. all cause they need the ubisoft launcher to update but it cant get the update.

Hey there crazy rocker!

To update the Ubisoft Connect client, could you please give the following steps a try;
- Download[ubisoftconnect.com] the latest version of the Ubisoft Connect PC client.
- Install[ubi.li] the new version into the same directory as the original.

Please ensure the Ubisoft Connect PC client has been completely closed before attempting the above.

Let us know if this helps at all, thank you!

- Ubisoft Support

[RZ_new]

---------------------------
upc.exe
---------------------------
The procedure entry point cef_cookie_manager_create_manager could not be located in the dynamic link library libcef.dll
---------------------------
OK
---------------------------

[Ubi-Keo]

Originally posted by mss_new:

---------------------------
upc.exe
---------------------------
The procedure entry point cef_cookie_manager_create_manager could not be located in the dynamic link library libcef.dll
---------------------------
OK
---------------------------

Apologies for the late response. Have you followed the steps in the post above to download and install the latest version of Ubisoft Connect?

If you have can you confirm when you receive the error you mentioned?

- Ubisoft Support

[dan_mark]

This is ¤%#¤ I have payed for a game that i can't play Steam get it working or refund my money

[Ubi-Borealis]

Hello there dan_mark!

I'm sorry to hear that you're having trouble playing "The Settlers 7: Paths to a Kingdom." Would you be able to provide us with some more information about the issue you're encountering when you try to launch the game?

Can you also let us know if you've tried any of the troubleshooting steps provided in this thread, such as installing the latest version of Ubisoft Connect?

Thank you,

- Ubisoft Support

[dan_mark]

Found a way. Sorry for my harsh language

[Ubi_TheBerry]

Originally posted by dan_mark:

Found a way. Sorry for my harsh language

Glad to hear you're now back up and running dan_mark!

You know where we are if there's anything more you need!

- Ubisoft Support

[caladium]

Hello,

I am french and I can't launch the game and I have tried these PC troubleshooting steps?[www.ubisoft.com].

I update my ubisoft launcher and the graphic's drivers. I have win 10. The ubisoft launcher can't connect to the internet.

When I try to install the game from the ubosift launcher, I have the following message : "« Une erreur est survenue lors du traitement de votre requête :
Cet article n'est pas disponible actuellement dans votre pays/région. »

It can be translated by "An error occurred while processing your request:
This item is not currently available in your country / region."

When I try from steam, the game is installed but when I launch the game from steam, it open the ubisoft launcher and I have this message : "Impossible de télécharger les fichiers de jeu Ubisoft Connect."

It can be translated by " Unable to download Ubisoft Connect game files."

I don't undestand where the problem is because I have checked the integrity of the files with steam and it's ok. Why Ubisoft launcher can't see that the game is already installed ?

Can you help me please ?