Always crashes in human noble origin after character creator

[TheCinemaCritic]

During the cutscene that plays for the human noble origin, it crashes for some reason and I don't know why. I tried a human mage and went through the first cutscene with no issues. I have done the 4GB patch and I haven't been using any mods. I have been doing a lot of research but haven't found a solution to my problem. Does anyone have any advice?

[Fictus22]

Take a look at the guide below. The "General crashes & graphical defects" sections have solutions that can potentially fix your issue. Feel free to ask for any help if need be!

https://steamcommunity.com/sharedfiles/filedetails/?id=2981490393

[Alondrix]

Set the graphics quality to medium and disable AA. If that works, increase settings until you find the right balance for your setup.

[TheCinemaCritic]

To update I made a couple of changes which made it actually work but caused the face in the portrait to be black. I uninstalled and reinstalled the game and made the changes and the blacked out face is gone but the usual issues were back. I gave up and decided to do a City Elf origin, the moment I left the initial room - instant crash.

[Captain Cosmos]

try running on dx9 via launch options in steam, Type "-DX9" WIthout the quotes

[TheCinemaCritic]

Okay so I've gone through many of the steps again and this time made the graphics and texture detail settings to max before making my human noble character, the face in the portrait was compeltely blacked out but it got through the cutscene with no issue, which is strange since the advice for this sort of problem is usually to set things to the lowest setting.

I can get the face back to normal by exiting, changing texture/graphics to the lowest settings and loading the game again, though I will need to crank those settings up again after loading, otherwise I find that my game crashes again after going through a couple of doors.

Not prepared to say that the problem is entirely solved yet considering this is just the start but I am making progress, I will post updates on how it goes.

Also if you are finding this happening to you, note that in some cases you'll have to enter and stay with these high settings in areas that could cause crashes. For example I tried City Elf and while the first scene was fine, exiting the door causes an instant crash, and the only way to walk around that open area without any crashes was to have my settings up high.

[Eternie]

If it crashes again, have you tried on the EA app to do a repair in the game properties.
In case the issue is on the Ea side of the game launcher. After that reboot computer and attempt to launch from EA app.

[TheCinemaCritic]

Just posting an update, I’m about halfway through the game. I do encounter a number of crashes but I try to save often to counter it. So yeah, play around with the graphics and details sliders if you have issues with crashes.