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I am going to try setting a compatibility mode and see if that helps.
1. Go to your game install folder's redist folder to run DXSetup (In the DirectX folder), physx and vcredist exes to install the software on them. Try and see if that corrects your issue.
Reason: Sometimes steam misses these or doesn't run them properly during setup.
2. Go to site in the link below and follow along with it's "modding video step-by-step tutorial for DA:O" from the beginning to the 4gb Patch. After doing so, see if your problem is corrected.
https://www.nexusmods.com/dragonage/mods/5989
Reason: The game still is limited to using 1 - 2 gb of RAM since it was originally released. Due to newer graphical settings, DLC and various tweaks found in the present version the game requires more RAM than it was designed. The method shown in the tutorial is the correct way to apply the 4gb patch on Steam.
3. Get the game through the EA App
Reason: There is a exclusive update only available through the EA App that helps the game work on modern hardware/computers compared to when the game was made.
Note: If going the EA App route, you can just do the 4gb patch on it mentioned in the 3rd option and be good to go.
4. Get the game through GOG.
Reason: Alternative if you don't want the EA App. Just as easy to apply the 4gb patch to it as it is on the EA App.
I'll try 1 and 2, since it's a little late to get the game through the EA App or GOG. I'm past the return window at this point, and I doubt Steam will accept "I wanna buy this somewhere else" as a good excuse to refund it.
Side-note, I knew EA was ♥♥♥♥♥♥, but I never expected "patch that makes the game work isn't available on other stores" ♥♥♥♥♥♥♥♥♥♥ out of them.
If you need help with 1 and 2 I will gladly walk you though it if needed. As far as refunding goes you'd be surprised how understanding they can be regarding this game. Steam has had many issues with the game and are used to this. Though if you still don't want to I totally understand and respect that.
https://steamcommunity.com/sharedfiles/filedetails/?id=233222451