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Are you using Win 11 by any chance?
Yeah I am
I'm not sure but that might be the issue. I'm using W10 and the game works just fine.
If you get the splash icon and then a black window which when clicked on says it's not responding then you probably have the same situation as me.
If you have ever had Razer Synapse 3 installed then I have bad news for you, it seems to do something that stops this game running. I don't know what it is but I could trigger it every time and then resolve it with windows restore. Sadly uninstalling synapse won't fix it.
I've tried everything I could think of to correct it.
EA were no help saying that I should just keep troubleshooting.
2. Product key/CD key
3. copy to clipboard
4. next time you try to launch the game, paste the key