Game wont launch

[Dr.WizBiz]

i just picked this game up from the recent sale but here is the kicker, ill start the game and nothing with launch but my steam name will change from blue to green, then green to blue! what do? any and all help would be greatly apricated this game looks dope and id like to ya know play the game i purchased

[Hoho0482]

did you ever solve it?

[Geocorn]

Darn. The game ran fine on my 4 year old laptop but i cannot get it to launch with a RTX 3060. I even tried uninstalling and reinstalling, setting every compatibility option available, running as administrator, changing between the GeForce and integrated graphics... I'm out of ideas...

[roosterscrubs]

Originally posted by Geocorn:

Darn. The game ran fine on my 4 year old laptop but i cannot get it to launch with a RTX 3060. I even tried uninstalling and reinstalling, setting every compatibility option available, running as administrator, changing between the GeForce and integrated graphics... I'm out of ideas...

same here, it launches a transparent window for a second and closes itself before anything happens, and i also have an RTX 3060.

[Terabort]

Originally posted by Geocorn:

Darn. The game ran fine on my 4 year old laptop but i cannot get it to launch with a RTX 3060. I even tried uninstalling and reinstalling, setting every compatibility option available, running as administrator, changing between the GeForce and integrated graphics... I'm out of ideas...

Alright I can't say I have a fix, but rather just more of a confirmation. This game can run on my laptop from 2012 (Intel hd 4000 integrated gpu) and on my friends computer (1070 geForce), but not my RTX 3070. I've tried everything I can think of, even comparing output logs from all of the computers and nothing significant. On the 3070 the output log stops after attempting to Initialize steam API and then just closes I guess? I just have no idea what's going on here.

[Nohlyku]

can confirm, crashes on my 3080:

Faulting application name: scanner sombre.exe, version: 5.4.0.55511, time stamp: 0x5797f2ad
Faulting module name: scanner sombre.exe, version: 5.4.0.55511, time stamp: 0x5797f2ad
Exception code: 0xc0000005
Fault offset: 0x000000000099ffa3
Faulting process id: 0x1624
Faulting application start time: 0x01d7cd1eb72a295c
Faulting application path: D:\SteamLibrary\steamapps\common\Scanner Sombre\scanner sombre.exe
Faulting module path: D:\SteamLibrary\steamapps\common\Scanner Sombre\scanner sombre.exe
Report Id: 625c7de5-a92e-4916-b25a-51a21bf1a983
Faulting package full name:
Faulting package-relative application ID:

[Dalfi]

Crashes on launch on 6700XT too

[Geocorn]

Interesting... I tried to force it to run on integrated graphics instead but that didn't help. Also tried compatibility mode for Windows 7. Not really sure what else to try.

[Dalfi]

Originally posted by Geocorn:

Interesting... I tried to force it to run on integrated graphics instead but that didn't help. Also tried compatibility mode for Windows 7. Not really sure what else to try.

A bought it on GOG too and...it works
GOG version is about 30MB lighter. I tried deleting Steam .dll from (Steam) game installation folder (if you open the log, it seems that the game crashes when it tries to load Steam API) but I got no result. I tried replacing .exe and nothing. I guess I'll delete the Steam version and play the GOG one, even if I would have liked to find out the problem to help you out...

[grzegorz77]

Have you tried to run the game from a folder instead of a steam?
(if it doesn't work, perhaps with -dx11 parameter)

[Geocorn]

Thanks for the suggestion, but it still crashes with the -dx11 parameter. I've tried going into the folder to launch it, I've also tried using every compatibility mode and running as an adminsitrator.

[Hyperion]

yep, same story. wont launch for me either.

[grzegorz77]

And without vr, does the game work for you?

[Geocorn]

I don't have VR. I can launch the prototype version that's in the directory but not the main game.

[grzegorz77]

Originally posted by Geocorn:

I don't have VR. I can launch the prototype version that's in the directory but not the main game.

And this is not a problem with the 11th generation? In vr games quite often I see a problem with this. Doesn't this apply to you? (Recently I saw the described solution on the Moss forum here.)

edit:
Is this a laptop?

edit 2:
Best as you would attach information about the computer. (For example steam - help -information)

[Geocorn]

Computer Information:
Manufacturer: Micro-Star International Co., Ltd.
Model: Stealth 15M A11UEK
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: 11th Gen Intel(R) Core(TM) i7-11375H @ 3.30GHz
CPU Family: 0x6
CPU Model: 0x8c
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3302 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Supported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Supported
AVX512VNNI: Supported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 11 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) Iris(R) Xe Graphics
DirectX Driver Name: nvldumd.dll
Driver Version: 30.0.100.9864
DirectX Driver Version: 30.0.14.9676
Driver Date: 8 20 2021
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 144 Hz
DirectX Card: NVIDIA GeForce RTX 3060 Laptop GPU
VendorID: 0x10de
DeviceID: 0x2520
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 2560 x 1080
Desktop Resolution: 2560 x 2160
Primary Display Size: 31.42" x 13.15" (34.06" diag)
79.8cm x 33.4cm (86.5cm diag)
Primary Bus: PCI Express 4x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Headphones (PLT V4220 Series)

Memory:
RAM: 16085 MB

VR Hardware:
VR Headset: None detected