FIXES: Game crashes on startup (updated 11.10.16)

[lateksikettu]

We've received few reports of the game crashing when launching or just after the first cinematic. The QA team has been trying to reproduce the crashes in a test environment with similar hardware specs described in the DXDIAGs you've sent us. So far the bug hasn't manifested itself on our end, even with ultra / high / max resolution display settings.

While testing, the team did find out that if you receive the following crash notification mentioning "Fault Module Name: d3d_x64_f.dll", the issue is most likely caused by outdated display drivers. (Example of the notification: https://i.imgur.com/GTX2BPa.png)

How to fix the startup crash

1. Make sure your system meets the minimum requirements (i.e. Intel Core i5-4460, 2.70GHz or AMD FX-6300, NVIDIA GeForce GTX 760 or AMD Radeon R7 260x) listed on the game's store page.
   
2. Install the latest display drivers. AMD Radeon here[support.amd.com] and NVIDIA GeForce here[www.geforce.com].
   
3. Install Visual C++ Redistributable for Visual Studio 2015[www.microsoft.com]. The game checks this and installs it only during the first startup, so make sure you have the correct version installed.

[RAMBO]

STILL WAITING A PATCH! I WANT TO PLAAAAYY!

[rbelmonte.lopes]

Cant open the game, reinstalled all drivers, and still only get a black screen for some seconds before the game crashes (or I have to kill it with taskmanager).

I noticed that during this the game not uses more than 1GB of RAM and no more than 25% of processing capacity.

Im trying to run the game on a Windows 7, with an AMD Radeon R9, other specs are the recommended ones.

Something similar happend to me with no man skys and the only solution that worked was a patch...

[Kojima is God]

Hello people! I have a problem when I use the abilities in this game it Fries. so usually 30-25 fps on medium to high settings. Please, help! Sorry for my bad english!

[Flash Gordon]

Had the same problem after introducing chapter 1 the game doesn't start.
My problem is fixed now - nine downloadfiles were corrupt downloaded from Steam (30GB of the +70). Try the proof&repair option of the steam client. Worked out for my installation.

[PandorumBY]

i7 6700k & gtx970 strix dont launching

[imballama]

need SLI

[Фёдор Сумкин]

I updated everything, the same crash (windows 7)
For god sake Remedy, do something, You had about ... more than 2 weeks to fix it. OMG.

[Drogun]

Фёдор Сумкин님이 먼저 게시:

I updated everything, the same crash (windows 7)
For god sake Remedy, do something, You had about ... more than 2 weeks to fix it. OMG.

It doesn't work like that, first they'll have to find the issue, fix it and test it on a lot of different system configs (and potentiually SKUs). If lucky, one issue will be fully resolved in about two weeks, but then they'll obviously fix other things to create a worthy patch to address a lot of issues however this could cause other issues or previous issues to come back.
To make sure you've got at least one solid patch with a good number of fixes in it could, at the very least, take one month from first finding the bug (and making it reoccur multiple times to get the steps down that causes it) to releasing a public patch.

[Kitanii]

Any word on fixing the uneven frame timings? It's causing a lot of stuttering. GTX1070, 6700K, 16GB DDR4, Win 10, latest drivers and updates.

[web-devel]

Make sure you have windows updates installed.

I fixed it by trying to reinstall Visual C++ Redistributable for Visual Studio 2015.
While it was already listed in my software centre I removed it and tried to install again. Installation failed and after some research I discovered that it needs some recent windows updates. Installing updates and then VC++ Redistributable fixed the problem

[rbelmonte.lopes]

rbelmonte.lopes님이 먼저 게시:

Cant open the game, reinstalled all drivers, and still only get a black screen for some seconds before the game crashes (or I have to kill it with taskmanager).

I noticed that during this the game not uses more than 1GB of RAM and no more than 25% of processing capacity.

Im trying to run the game on a Windows 7, with an AMD Radeon R9, other specs are the recommended ones.

Something similar happend to me with no man skys and the only solution that worked was a patch...

Hell... after some new windows uptade and a power fail the game started to work. Whatever

[fuerdenherzog]

game still doesn´t start

[Механическая кошка]

Yes, it also does not work :(

[ZzeeaakK]

can't play - no start - no error message - just nothing / i7 6700,GTX960, Win7 / pls help!!!!

[dking]

SEAKoner님이 먼저 게시:

can't play - no start - no error message - just nothing / i7 6700,GTX960, Win7 / pls help!!!!

I have the same problem, no start, no error message.....my system is Windows 8.1 good quality gaming machine neve had this before......please fix this! Is there a patch?