Disconnected from host message when resuming online multiplayer game.

[adam shirt h&m]

Whenever I decide that I want to stop playing the game, me and my friend save the game, and go back to the main menu. When we want to continue the game, we try resuming the game. I am always the host and he does not have his copy of the save so that it guarantees that I host. The problem is, it takes me to the screen with the character art and the level design in the background. Then the music stops, and I'm taken back to the loading screen with all of the characters. Then I'm back in the main menu with a message saying "Disconnected from host."
Please help, we can't leave our games because if we do we wont be able to get back into them.

[MarjutFB]

Sorry for the delay! Do you still need help?

What firstly comes to my mind is that we recommed that the host starts the game first, before others then try to join in. So, you could try if your friend tries to join after a moment? If that doesn't work out, your friend could try to host first and you can try to join from the Multiplayer Menu.

Please also mention how are you usually starting the game? Is it from the Resume Game menu?

Unfortunately I don't have other ideas now, but after getting this information I can ask our testers if they'd have an idea what could be wrong here.

Also let me know if you have any questions. Cheers!

[adam shirt h&m]

1. I always wait for me to load in, then ask my friend to join. He doesnt have the copy of the save anymore so he can't host. It is not when I load in, since I can't even load in anyway for him to join.

2. I use Resume Game, yes.

If I remember correctly, It started when I unlocked Cornelius The Cornflower. Before that when I was using the normal version of Cornelius, it worked perfectly fine when I tried to resume the game.

I am slightly put off playing this game considering I can't even quit a session without having to restart the game over again.
I hope there's a fix to this since this game is pretty amazing :p

[MarjutFB]

Oh seems like I forgot to write this: Your friend should have the game selectable from Resume Game or is it just that he continues ahead without you?

Unfortunately this might take over the weekend but I'll also try asking our QA for help!

[adam shirt h&m]

He doesn't because he deleted it.
I am not sure what your sentences are saying, sorry.

[MarjutFB]

Okay, now I got you! Thanks for the info.

In my last message I just said we'll look into this after the weekend. Sorry for the trouble!

It's now Monday but still early morning, so most of our team including QA (quality issurance) aren't at the office yet. However we'll look into this as soon as possible!

[MarjutFB]

I got an answer now that this issue should be fixed in the next patch, which should be out soon, hopefully in the next couple of days.

If that update doesn't solve the issue, please write us again. You can do it here or email to us at Support[at]Frozenbyte[dot]com. If you email us, please link this message thread to your message so we know it's you.

Cheers!

[adam shirt h&m]

Thanks for the replies, I'm excited for this next patch!

[adam shirt h&m]

The patch doesn't seem to have fixed the problem sadly.
I noticed in the changelogs it said you fixed an issue where players could get disconnected connecting to Astral Academy, which looked promising... but we're not in Astral Academy.

[76561198818353027]

Originally posted by bizzy:

The patch doesn't seem to have fixed the problem sadly.
I noticed in the changelogs it said you fixed an issue where players could get disconnected connecting to Astral Academy, which looked promising... but we're not in Astral Academy.

That's very unfortunate, and I'm sorry that the patch did not fix it. I have to continue this then with our QA team.

Have you created a new game after the patch and then tried to resume or have you tried the old game?

[adam shirt h&m]

I tried the old game, I did not think about creating a new game after the patch, oops.

I will try that soon, didn't think about that, sorry.

[adam shirt h&m]

I have since tried out what you said to do, (start a new game and see if that works) and it didn't work, still said disconnected from host.

[76561198818353027]

Very sorry for the late reply!
Is this connection problem still occurring for you and your friends?

[adam shirt h&m]

Yes, it is. We’ve tried restarting and using different characters and hats and staves, but it still says disconnected from host when I, the host, try to host the game again.

[76561198818353027]

Okay, as you are playing on Steam, could you please provide us with the save file of that specific game or a game that you can't resume after first hosting it. You could send that to our email support[at]frozenbyte[dot]com and then we could continue the discussion there. We need a bit more details about the issue. Thanks :))

[adam shirt h&m]

Sorry, I'm bad at this, how do I send you the save file?