Please let us know bug situation.

[Dandylion]

Hello everyone, this is the Troubleshooter development team.

First of all, I'm sorry for the inconveniences.

Stabilization of the game client is the most important of all for the development team. But as updates go further, unexpected bugs might be found.

If you are in trouble with anything, please don't hesitate and let the development team knows. The more specific description about the issue you give us the faster we can fix it.

We need your help!

Thank you.

Troubleshooting Guide

[!IMPORTANT] If you need any help, don't hesitate to send email to [e-mail]

Sending Log Files

You can send us your log files automatically by using "ERROR REPORT" in game option. If you can't run the game client, you can send log files by running "LogTransporter.exe" manually. You can find them below path.

LIBRARY → HOME → Troubleshooter → Properties → LOCAL FILES → BROWSE LOCAL FILES... → Release → bin → LogTransporter.exe

Please run LogTransporter.exe. You can see two blanks and a check box. Write your email address in the above blank. The development will send reply to this address. the other one is description about error situation. If you have any extra information about the issue, please write anything about it.

You can send all your log files by checking the "Include all log files" check box. The development team strongly recommends you to check this. They are really helpful to find out the causes.

Running Tech Demo

You can find three tech demo files in the Troubleshooter folder.

LIBRARY → HOME → Troubleshooter → Properties → LOCAL FILES → BROWSE LOCAL FILES... → Release → bin

• TechDemo.exe
  
• TechDemo_CEGUITest.exe
  
• TechDemo_OgreTest.exe

If there is any program crashes or failed to run the demo program, please email to [e-mail] and tell us which demo ran normally and which didn't.
If BugTrap message pops up while running demo, DO NOT forget to submit it.

Stopping VPN

If you have any network troubles in the online mode, please check if you are using VPN. It could cause unexpected network issues.

Stopping Anti Virus Program

Some anti virus programs prevent the connection to specific IP or block the program itself. In this situation, though the server and network state is OK, you can't connect to the game. If you can't connect to the Gateway server when there's no maintenance, please turn off anti virus program temporarily and run the game again. If the game runs successfully, please add the ProtoLion.exe to the exception list of the anti virus program.

Update BIOS

If your system(desktop or labtop) CPU is one of Intel Broadwell-E or Skylake or Kabylake, Please update the BIOS. These CPUs have a critical issue in their Hyper Threading technology. You can check those CPUs here.

(Wikipedia link)
Broadwell-E CPU family: https://en.wikipedia.org/wiki/Broadwell_(microarchitecture)
Skylake CPU family: https://en.wikipedia.org/wiki/Skylake_(microarchitecture)
Kabylake CPU family: https://en.wikipedia.org/wiki/Kaby_Lake

If your CPU is one of them, visit your mainboard homepage or (in case of labtop) manufacturer home page and download the latest BIOS driver and update.

You can also check your system in the below link.

http://steamcommunity.com/app/470310/discussions/0/1700542332334918448/

Thank you.

[Botzu ᕕ( ᐛ )ᕗ]

got this message when I killed Ralph just now. Not sure what it means http://steamcommunity.com/sharedfiles/filedetails/?id=1350879925

[Dandylion]

Publicado originalmente por Botzu ー(￣～￣)ξ:

If you start a mission, defeat a wanted boss, close the game and the reopen it and continue the mission you miss out on the rewards for that boss you killed. You for sure don't get the mailed money, but I think you also miss out on drops and progress as well.

If you complete the mission (put all enemies out of action or retreat successfully) you can get all the rewards. If you fail the mission, you can't get rewards by mail and could loss the item.

[Dandylion]

Publicado originalmente por TR-RexEviL:

Customer Satisfaction mastery doesn't work for Pink Horn and Oliver. Is it because I retreated?
Do I have to drop Blind Spot again? If I have to please add an option to remove VHPD.

I sent my Albus to fight Oliver than controlled VHPD when Oliver was taking action my screen was on VHPD Suppressor and Albus 1 shot Oliver using forestallment with crit but I didn't see any of it. I only noticed his death after retreat showed up.

1. Customer Satisfaction - It's a bug. It'll be fixed as you stated.
2. Blind Spot - Sorry for the delaying. We are designing new function that makes user can get mastery information anytime from Troublemaker List that 100% information gathered.
3. Remove VHPD - Delegation of VHPD is now under developing. You can command VHPD to retreat from mission.
4. Not followed camera - I'll check it !

Thank you.

[Dandylion]

Publicado originalmente por Botzu ー(￣～￣)ξ:

got this message when I killed Ralph just now. Not sure what it means http://steamcommunity.com/sharedfiles/filedetails/?id=1350879925

Thank you for the report! We'll check it out right away.

[Botzu ᕕ( ᐛ )ᕗ]

Publicado originalmente por Dandylion:

Publicado originalmente por Botzu ー(￣～￣)ξ:

If you start a mission, defeat a wanted boss, close the game and the reopen it and continue the mission you miss out on the rewards for that boss you killed. You for sure don't get the mailed money, but I think you also miss out on drops and progress as well.

If you complete the mission (put all enemies out of action or retreat successfully) you can get all the rewards. If you fail the mission, you can't get rewards by mail and could loss the item.

What I mean is, if you exit the game and reopen it after killing a hero boss and then continue and complete the mission you don't get the mailed money.

[Dandylion]

Publicado originalmente por Botzu ー(￣～￣)ξ:

Publicado originalmente por Dandylion:

If you complete the mission (put all enemies out of action or retreat successfully) you can get all the rewards. If you fail the mission, you can't get rewards by mail and could loss the item.

What I mean is, if you exit the game and reopen it after killing a hero boss and then continue and complete the mission you don't get the mailed money.

Complete the mission and you didn't get the mailed money? Then it's a bug! OK, I got your point. This will be handled as top priority.

[Herrozerro]

I started the application and ran the graphics auto settings and now the appliction just crashes.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-04-04T12:13:05.507863000Z" />
<EventRecordID>7212</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-2PNM8IR</Computer>
<Security />
</System>
- <EventData>
<Data>ProtoLion.exe</Data>
<Data>1.0.0.1</Data>
<Data>5abf2d18</Data>
<Data>MSVCR120.dll</Data>
<Data>12.0.21005.1</Data>
<Data>524f7ce6</Data>
<Data>c0000409</Data>
<Data>000a7666</Data>
<Data>640</Data>
<Data>01d3cc0e48d5ea9d</Data>
<Data>C:\Program Files (x86)\Steam\steamapps\common\Troubleshooter\Release\bin\ProtoLion.exe</Data>
<Data>C:\Program Files (x86)\Steam\steamapps\common\Troubleshooter\Release\bin\MSVCR120.dll</Data>
<Data>92f5ff5d-5a78-4b01-9238-07500bfae6d7</Data>
<Data />
<Data />
</EventData>
</Event>

Is there any way to reset those settings?

[Dandylion]

Publicado originalmente por Herrozerro:

I started the application and ran the graphics auto settings and now the appliction just crashes.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-04-04T12:13:05.507863000Z" />
<EventRecordID>7212</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-2PNM8IR</Computer>
<Security />
</System>
- <EventData>
<Data>ProtoLion.exe</Data>
<Data>1.0.0.1</Data>
<Data>5abf2d18</Data>
<Data>MSVCR120.dll</Data>
<Data>12.0.21005.1</Data>
<Data>524f7ce6</Data>
<Data>c0000409</Data>
<Data>000a7666</Data>
<Data>640</Data>
<Data>01d3cc0e48d5ea9d</Data>
<Data>C:\Program Files (x86)\Steam\steamapps\common\Troubleshooter\Release\bin\ProtoLion.exe</Data>
<Data>C:\Program Files (x86)\Steam\steamapps\common\Troubleshooter\Release\bin\MSVCR120.dll</Data>
<Data>92f5ff5d-5a78-4b01-9238-07500bfae6d7</Data>
<Data />
<Data />
</EventData>
</Event>

Is there any way to reset those settings?

We apologize for any inconvenience.

Can you help our team to resolve the situation?

1) Run a tech demo.

You can find three tech demo files in Troubleshooter folder.

Steam Library → Game → right click Troubleshooter → Properties → Local files → view local contents folder → Release → bin

TechDemo.exe
TechDemo_CEGUITest.exe
TechDemo_OgreTest.exe

Run each program. If you can see 'Test complete' message from above three programs and still game is not running, move to next step.

If there is any program crash or can not run the program please email to [e-mail] and tell us which program is ran and which is not.
If BugTrap message pops up, don't forget to submit it.

2) Send a log files

There is an automatic log file sender in Troubleshooter folder. You can find it in...

LIBRARY → GAMES → Troubleshooter → Properties → LOCAL FILES → BROWSE LOCAL FILES... → Release → bin → LogTransporter.exe

Run LogTransporter.exe. You can see two blanks. Upper one is email address for receive our reply and the other one is description for error situation. If you want give us more detailed information, please check 'Include full log file'. (It takes more time) And click 'Send'.

the two steps above will give us a lot of information in solving your problem.

We will do my best to solve your problem.

[RexEviL]

I click on merchants it stays at first dialogue after a while I get dc. Is this a problem on your part? maybe your server is overloaded.

[Dandylion]

Publicado originalmente por TR-RexEviL:

I click on merchants it stays at first dialogue after a while I get dc. Is this a problem on your part? maybe your server is overloaded.

We'll check it you said! thank you!

[RexEviL]

http://steamcommunity.com/sharedfiles/filedetails/?id=1352105055

http://steamcommunity.com/sharedfiles/filedetails/?id=1352104544

20% crit is missing. It is 55% with hero added and 35% normal but it shows 15% on jason.

[Dandylion]

Publicado originalmente por TR-RexEviL:

I click on merchants it stays at first dialogue after a while I get dc. Is this a problem on your part? maybe your server is overloaded.

It does not happen to anyone else, so it seems to be your local problem. For example, momentary Internet instability.

This part is technically possible to fix so that the internet connection is unstable for a moment and the game will not bounce back. We improve more technically to avoid these inconveniences.

Sorry for the inconvenience!!

[RexEviL]

Publicado originalmente por Dandylion:

Publicado originalmente por TR-RexEviL:

I click on merchants it stays at first dialogue after a while I get dc. Is this a problem on your part? maybe your server is overloaded.

It does not happen to anyone else, so it seems to be your local problem. For example, momentary Internet instability.

This part is technically possible to fix so that the internet connection is unstable for a moment and the game will not bounce back. We improve more technically to avoid these inconveniences.

Sorry for the inconvenience!!

Thank you , I'll restart my modem.

[Dandylion]

Publicado originalmente por TR-RexEviL:

http://steamcommunity.com/sharedfiles/filedetails/?id=1352105055

http://steamcommunity.com/sharedfiles/filedetails/?id=1352104544

20% crit is missing. It is 55% with hero added and 35% normal but it shows 15% on jason.

I think one of them is a bug. T^T

Whether this is a notation bug or a calculation bug can not be confirmed at this time. I will check what the bug is and fix it.

[RexEviL]

Alibaba and Treasure Island mastery. My friend said he got it after pink horn and oliver progress maxed. Mine is maxed as well but I didn't get it. Did I miss something?