Please let us know bug situation.

[Dandylion]

Hello everyone, this is the Troubleshooter development team.

First of all, I'm sorry for the inconveniences.

Stabilization of the game client is the most important of all for the development team. But as updates go further, unexpected bugs might be found.

If you are in trouble with anything, please don't hesitate and let the development team knows. The more specific description about the issue you give us the faster we can fix it.

We need your help!

Thank you.

Troubleshooting Guide

[!IMPORTANT] If you need any help, don't hesitate to send email to [e-mail]

Sending Log Files

You can send us your log files automatically by using "ERROR REPORT" in game option. If you can't run the game client, you can send log files by running "LogTransporter.exe" manually. You can find them below path.

LIBRARY → HOME → Troubleshooter → Properties → LOCAL FILES → BROWSE LOCAL FILES... → Release → bin → LogTransporter.exe

Please run LogTransporter.exe. You can see two blanks and a check box. Write your email address in the above blank. The development will send reply to this address. the other one is description about error situation. If you have any extra information about the issue, please write anything about it.

You can send all your log files by checking the "Include all log files" check box. The development team strongly recommends you to check this. They are really helpful to find out the causes.

Running Tech Demo

You can find three tech demo files in the Troubleshooter folder.

LIBRARY → HOME → Troubleshooter → Properties → LOCAL FILES → BROWSE LOCAL FILES... → Release → bin

• TechDemo.exe
  
• TechDemo_CEGUITest.exe
  
• TechDemo_OgreTest.exe

If there is any program crashes or failed to run the demo program, please email to [e-mail] and tell us which demo ran normally and which didn't.
If BugTrap message pops up while running demo, DO NOT forget to submit it.

Stopping VPN

If you have any network troubles in the online mode, please check if you are using VPN. It could cause unexpected network issues.

Stopping Anti Virus Program

Some anti virus programs prevent the connection to specific IP or block the program itself. In this situation, though the server and network state is OK, you can't connect to the game. If you can't connect to the Gateway server when there's no maintenance, please turn off anti virus program temporarily and run the game again. If the game runs successfully, please add the ProtoLion.exe to the exception list of the anti virus program.

Update BIOS

If your system(desktop or labtop) CPU is one of Intel Broadwell-E or Skylake or Kabylake, Please update the BIOS. These CPUs have a critical issue in their Hyper Threading technology. You can check those CPUs here.

(Wikipedia link)
Broadwell-E CPU family: https://en.wikipedia.org/wiki/Broadwell_(microarchitecture)
Skylake CPU family: https://en.wikipedia.org/wiki/Skylake_(microarchitecture)
Kabylake CPU family: https://en.wikipedia.org/wiki/Kaby_Lake

If your CPU is one of them, visit your mainboard homepage or (in case of labtop) manufacturer home page and download the latest BIOS driver and update.

You can also check your system in the below link.

http://steamcommunity.com/app/470310/discussions/0/1700542332334918448/

Thank you.

[matthew]

I have found an interesting bug, but I will report it.

Its to do with saving teams, (quick formations)

for example, If I have 7 characters active, (I don't have the last two in the story yet)

Then I remove, 3 of them, so there are gaps between the members.

Now I try and save the team, (add and edit) it won't add the members in, it might only save one or two, (those that are close together. while the others aren't added in the list.

It works if I remove all the members one by one. as they are then besides each other. but not if you have a full team, then drop some, then try and save the team. It doesn't like that.

I hope that is clear enough, if you need screenshots I can provide. not a major bug, just a minor one.

[Delayed Hopkick]

Hello, I have another bug to report!

It seems that the mastery set, [One strike, one head.], activates even with attacks that are not Slashing property. For example, I noticed that Albus's Gale Slash, which is a Wind Shooting ability, was able to activate [One strike, one head.] even though it isn't a Slashing type attack.

Thank you for reading!

[Kraft Punk]

Offline mode won't launch for me today, so my choices are either to start over online or not play. Really disappointing, I don't understand how offline play can possibly break.

[Dandylion]

引用自 Delayed Hopkick：

Hello, I have a bug to report!

The cutscene in which the player encounters the Adventurer Dorori inside of the gas station in the level 36 repeatable mission is bugged at a weird camera angle that doesn't show anything except for the roof of the gas station. Here's a screenshot to show what it looks like:


https://steamcommunity.com/sharedfiles/filedetails/?id=2091585526


Thank you for reading!

Oh, it's a bug. It looks it is related to the specific screen resolution and play mode. (window mode or full screen). OK, I'll check it. Thank you for the report!!

[Dandylion]

引用自 FR3nCH_T0aST：

Hi,
In the mission "a spreading magenta", there is a story event where Irene joins the battle.
I beat the mission before this story event happens, but the dialog where Irene joins still plays.
It starts playing during the results screen, I think that's a bug.
I forgot to make a screenshot, sorry.

[ It starts playing during the results screen ] ← This is definitely a bug. I'll check it. Thank you for letting me know.

[Dandylion]

引用自 matthew：

I have found an interesting bug, but I will report it.

Its to do with saving teams, (quick formations)

for example, If I have 7 characters active, (I don't have the last two in the story yet)

Then I remove, 3 of them, so there are gaps between the members.

Now I try and save the team, (add and edit) it won't add the members in, it might only save one or two, (those that are close together. while the others aren't added in the list.

It works if I remove all the members one by one. as they are then besides each other. but not if you have a full team, then drop some, then try and save the team. It doesn't like that.

I hope that is clear enough, if you need screenshots I can provide. not a major bug, just a minor one.

Your description is clear. [ it might only save one or two, ] ← This is a bug and has been replayed. Thank you for letting me know.

[Dandylion]

引用自 Delayed Hopkick：

Hello, I have another bug to report!

It seems that the mastery set, [One strike, one head.], activates even with attacks that are not Slashing property. For example, I noticed that Albus's Gale Slash, which is a Wind Shooting ability, was able to activate [One strike, one head.] even though it isn't a Slashing type attack.

Thank you for reading! :evil_tk:

I'm in trouble to replay it. I've looked into the code login but failed to find out something wrong. If the bug still happens, would you please tell us more detail? Thank you and I'm sorry for the inconvenience..

[Delayed Hopkick]

引用自 Dandylion：

I'm in trouble to replay it. I've looked into the code login but failed to find out something wrong. If the bug still happens, would you please tell us more detail? Thank you and I'm sorry for the inconvenience..

I apologize, I had made a big mistake! When my [One Shot One Kill] mastery activated from Gale Slash, I misread it as [One strike, one head.], and I thought it was a bug. I'm sorry about my mistake; there is no bug.

[Dandylion]

引用自 Professor Sad：

Offline mode won't launch for me today, so my choices are either to start over online or not play. Really disappointing, I don't understand how offline play can possibly break.

I'm sorry for the inconveniences. It's hard to find out what's going on your client only on current situation. If possible, would you please send us your information using [ Error Report ] in game option? It could greatly help us to find out the cause. Thank you.

[Dandylion]

引用自 Delayed Hopkick：

引用自 Dandylion：

I'm in trouble to replay it. I've looked into the code login but failed to find out something wrong. If the bug still happens, would you please tell us more detail? Thank you and I'm sorry for the inconvenience..

I apologize, I had made a big mistake! When my [One Shot One Kill] mastery activated from Gale Slash, I misread it as [One strike, one head.], and I thought it was a bug. I'm sorry about my mistake; there is no bug.

Good to hear that!! Oh, by the way, you don't have to say sorry. I know how much you contribute the game. I'm the one to thank you.

[jofu]

There's a mistake in Tame Beast skill description: Beast with the rank of [Taun!] rank or above aren't available for taming.
https://steamcommunity.com/sharedfiles/filedetails/?id=2093100397
Also there is no need to use the word rank 2 times in a row(with the rank of ____ or above), and it would be better if you use words [can't be tamed] instead of [aren't available for taming].

[Zaraphmage]

I read in the patch notes you can do missions to get pets you missed (the grey yashas) even thou you've passed those quests, but i can't find them anywhere. I have done every quest, every side mission, and there are no missions anywhere i can do that allow me capture a baby grey yasha (or any adult stage of grey yasha) so i figured this was a bug. am i unable to ever get a grey yasha at this point? is this a bug or intentional?

[Dandylion]

引用自 jofu：

There's a mistake in Tame Beast skill description: Beast with the rank of [Taun!] rank or above aren't available for taming.
https://steamcommunity.com/sharedfiles/filedetails/?id=2093100397
Also there is no need to use the word rank 2 times in a row(with the rank of ____ or above), and it would be better if you use words [can't be tamed] instead of [aren't available for taming].

I love this kind of correction!! The sentence you've mentioned will be changed like below after next update.

[ Beasts with the rank of Taunt or above can't be tamed. ]

Thank you!!

[Dandylion]

引用自 Zaraphmage：

I read in the patch notes you can do missions to get pets you missed (the grey yashas) even thou you've passed those quests, but i can't find them anywhere. I have done every quest, every side mission, and there are no missions anywhere i can do that allow me capture a baby grey yasha (or any adult stage of grey yasha) so i figured this was a bug. am i unable to ever get a grey yasha at this point? is this a bug or intentional?

It's not a bug(It's close to our fault of our game design..) and also it's not your fault. Currently, Gray Yasha could be encountered in specific condition and if you miss this chance, you can't meet the Gray Yasha again. We know this is kind of irrational thing so we are going to provide another chance for you to encounter the Gray Yasha. It has not been updated yet. Please give us some time. Thank you.

[TargetPractice]

When looking at a character their SP is not being corrected for items, masteries, or mastery sets. https://steamcommunity.com/sharedfiles/filedetails/?id=2094992011