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Sorry to hear the game crashes when trying to join an online session.
Did it work for you before? When did you notice it started crashing in online modes?
Did you try any PC and connectivity troubleshooting steps yet?
I'm happy to report it if you give me some more information.
Do you also face this issue?
As for your friend, please advice him to start with some PC and connectivity troubleshooting. There may be steps that will help him.
PC troubleshooting guide: https://ubi.li/8Nv0g
PC connectivity: https://ubi.li/XzIXr
What about his NAT type?
Sorry to hear it the game crashes when entering online mode.
Can you tell when has this started happening?
Also, would you mind recording a short video of it, as we can pass it on to the game team for investigation?
I have the same problem. I went through all troubleshooting guides on Steam, Ubisoft. Nothing is working.
So is it a game error?