Ubisoft Authentication error

[SailorTwilight]

Long story short, I bought Uno in 2019 and played once and my Ubisoft account was hacked. Only come Dec 2022 my friends wanted to play, so I try to boot up Uno and was met with the authentication error from Ubisoft. After 2 months of sending a case into them they said it's cause the Ubisoft account it was tied to through Steam as deleted.

They suggested "If you are able to issue a refund via steam then re-purchasing the game via either Ubisoft or steam would resolve the issue."
But when looking at Steam to remove it, it says "should you repurchase this game in the future, you will not receive a different CD key"

Does this mean if I remove it and repurchase through Steam I'll just be met with the same error again?

[76561198885856812]

Hello SailorTwilight,

Thanks for reaching out!

I'm sorry to hear about your experience.

After checking this for you, I can see that after repurchasing this game, a new link will be established allowing you to activate it on your new Ubisoft account.

As Steam does not provide keys anymore, all you need to do is to click the Play button as soon as your game is re-downloaded, and it'll allow you to activate it within your Ubisoft account.

I hope it helps and if you have any additional questions, please let us know.

- Ubisoft Support

[SailorTwilight]

Thank you UbiMark

I didn't trust Steam to give me a new key if I purchased the game through them again after I deleted it, so I just repurchased it through Ubisoft directly and am able to play now thankfully! Thank you for your reply/help :)

[Ubi-Keo]

Hi SailorTwilight,

Apologies for the late response.

I'm pleased to hear that you are now able to play the game.

- Ubisoft Support