cant upload my pfp to ubi account.

[Max]

i don't like this pre-set pfp, I want to upload my pfp

[Ubi_TheBerry]

Originally posted by @xMaxrayx:

i don't like this pre-set pfp, I want to upload my pfp

Hey @xMaxrayx,

Custom Avatars have been disabled, so it isn't currently possible to upload your own avatar / profile image to your Ubisoft Account.

You can only use the pre-set available images.

We have no information regarding custom pictures being made available again in future.

If you have any other questions, please let us know!

- Ubisoft Support

[Jacky_folf]

Originally posted by Ubi_TheBerry:

Originally posted by @xMaxrayx:

i don't like this pre-set pfp, I want to upload my pfp

Hey @xMaxrayx,

Custom Avatars have been disabled, so it isn't currently possible to upload your own avatar / profile image to your Ubisoft Account.

You can only use the pre-set available images.

We have no information regarding custom pictures being made available again in future.

If you have any other questions, please let us know!

- Ubisoft Support

How do I get a refund. First you force us to have a ubisoft account and then you can't even set a custom pfp on it.

[Max]

Originally posted by Ubi_TheBerry:

Originally posted by @xMaxrayx:

i don't like this pre-set pfp, I want to upload my pfp

Hey @xMaxrayx,

Custom Avatars have been disabled, so it isn't currently possible to upload your own avatar / profile image to your Ubisoft Account.

You can only use the pre-set available images.

We have no information regarding custom pictures being made available again in future.

If you have any other questions, please let us know!

- Ubisoft Support

ah thanks hope they get it back.

[Ubi-WheelyDuck]

Originally posted by @xMaxrayx:

Originally posted by Ubi_TheBerry:

Hey @xMaxrayx,

Custom Avatars have been disabled, so it isn't currently possible to upload your own avatar / profile image to your Ubisoft Account.

You can only use the pre-set available images.

We have no information regarding custom pictures being made available again in future.

If you have any other questions, please let us know!

- Ubisoft Support

ah thanks hope they get it back.

Hey there,

Thank you for kindly taking the time out to share an update, it is always great to see what players would like to see in the future.

Originally posted by Jacky_folf:

Originally posted by Ubi_TheBerry:

Hey @xMaxrayx,

Custom Avatars have been disabled, so it isn't currently possible to upload your own avatar / profile image to your Ubisoft Account.

You can only use the pre-set available images.

We have no information regarding custom pictures being made available again in future.

If you have any other questions, please let us know!

- Ubisoft Support

How do I get a refund. First you force us to have a ubisoft account and then you can't even set a custom pfp on it.

For any refund requests we would always recommend to reach out to the retailer you purchased the game from.

If ever we can help in the future just let us know.

- Ubisoft Support

[Pavement Juice]

Ubisoft once again proving its 'care' for the community

[Vaal]

Originally posted by Ubi_TheBerry:

Originally posted by @xMaxrayx:

i don't like this pre-set pfp, I want to upload my pfp

Hey @xMaxrayx,

Custom Avatars have been disabled, so it isn't currently possible to upload your own avatar / profile image to your Ubisoft Account.

You can only use the pre-set available images.

We have no information regarding custom pictures being made available again in future.

If you have any other questions, please let us know!

- Ubisoft Support

Why would you guys even disable it in the first place, what's the point of saying it'd be open in the future when you can open it today, the thing is, it was there. what's the point?

[Vaal]

Literally the ♥♥♥♥♥♥♥♥♥ company i've ever worked with, not only my old account got disabled cause of my email, no, they also remove your account if you weren't available.

[Ubi-Keo]

Originally posted by I Have No Enemies:

Literally the ♥♥♥♥♥♥♥♥♥ company i've ever worked with, not only my old account got disabled cause of my email, no, they also remove your account if you weren't available.

Hi,

I'm sorry to hear about your account. Please check the support article below with regards to the closure of inactive accounts:

https://www.ubisoft.com/en-us/help/account/article/closure-of-inactive-ubisoft-accounts/000079595

- Ubisoft Support

[Ubi-Keo]

Originally posted by I Have No Enemies:

Originally posted by Ubi_TheBerry:

Hey @xMaxrayx,

Custom Avatars have been disabled, so it isn't currently possible to upload your own avatar / profile image to your Ubisoft Account.

You can only use the pre-set available images.

We have no information regarding custom pictures being made available again in future.

If you have any other questions, please let us know!

- Ubisoft Support

Why would you guys even disable it in the first place, what's the point of saying it'd be open in the future when you can open it today, the thing is, it was there. what's the point?

Maintaining a safe and inclusive environment for all players in our ecosystem is a core principle for Ubisoft. As we continue to innovate and improve our services, we will perform necessary updates on our avatar upload and reporting system.

During this rework, new custom avatar uploads have been disabled for all new & existing accounts. Players will still be able to select an avatar from the Ubisoft gallery, proposing a large variety of avatars from our brands. More information can be found on our dedicated support article here:

https://www.ubisoft.com/en-gb/help/account/article/changing-the-avatar-on-your-ubisoft-account/000061960

We apologise for the inconvenience and will be looking forward to continuing to improve our ecosystem to provide a safer experience to all.

- Ubisoft Support

[Just Juliana]

This really sucks. I went through a rebrand since the last time i used anything ubisoft related and am forced to use my old avatar (which still implies that i might be male when i am not) or switch to a list of avatars, all of which do not appeal to me especially since i like to use the same avatar on every platform for consistency's sake
I really hope it comes back soon, i already dislike having to use the ubisoft connections and this makes me wanna play even less...

[Percept1onist]

Originally posted by Ubi_TheBerry:

Originally posted by @xMaxrayx:

i don't like this pre-set pfp, I want to upload my pfp

Hey @xMaxrayx,

Custom Avatars have been disabled, so it isn't currently possible to upload your own avatar / profile image to your Ubisoft Account.

You can only use the pre-set available images.

We have no information regarding custom pictures being made available again in future.

If you have any other questions, please let us know!

- Ubisoft Support

Ubisoft always taking away the fun