UNO crashes after want to start a join online game.

[Rifat Ebu Muhammed Enes Elansary]

Hello there i buyed today UNO cause i like it since i am small. I specially want to play online thats why i buyed it. But i cant play online. games against computer work fine.. but if i want to join a game online it doesnt work its crash and i send even the error protocol to the support. Please help me hats the problem. i didnt use any anti virus program etc

[Ubi_TheBerry]

Hey guys,

Great to see you're up and running Def128.

Has anyone else since had success connecting even if temporarily?

Or had success with VISAAA's suggestion?

- Ubisoft Support

[Learno]

Автор сообщения: Ubi_TheBerry

Hey guys,

Great to see you're up and running Def128.

Has anyone else since had success connecting even if temporarily?

Or had success with VISAAA's suggestion?

- Ubisoft Support

VISAAA's suggestion works for me. It does not crash again when I join the online game.

[Ubi-Thrupney]

Hey Learno, thanks for letting us know the workaround of changing sound outputs seemed to work for you.

In another thread, a player reported disabling their mic also solved an issue, so we'll be passing all this information on internally to help us get this investigated.

If anyone else is having issues with crashes when connecting to multiplayer, please let us know, and try (temporarily) disabling your sound input and output devices to see if this allows the multiplayer to work without crashing.

Let me know if I can clarify how to go about that!

- Ubisoft Support

[Doktor Evil]

Hi. I have tested the workaround from VISAAA and it works. Sound settings with 5.1 result into a crash after joining an online game, but settings with stereo is working. Please fix this. Thank you. Best regards

[YEP]

as Doktor Evil states, there seems to be something with the sound settings that gives the error. I unplugged my external dac&amp and connected my headset directly to my mobo and I can play UNO now. As soon as I use dac&amp again multiplayer uno immediately breaks.

[Ubi-WheelyDuck]

Hey guys,

Thank you for your updates, it is great to hear that the workaround has helped you both.

If ever there is anything else we can help with in the future just let us know as we will be more than happy to help.

- Ubisoft Support

[Stinger]

I bought UNO today on Ubisoft Connect and the game crashed after I joined my friends who started the match.
I did some research and landed here to get some help.

I tried uninstalling and reinstalling the game which unfortunately didn't work.

I saw that someone suggested to disable the playback device and the microphone in "Windows Sound Settings".

So I disabled my headset's sound and microphone and joined a friends game while my mic and sound is disabled.

It worked without an issue. While I was in the match I simply turned the sound and my mic back on and I was able to play without a crash.

Just wanted to let you all know that this was the workaround which worked for me.

Hope it helps :)

[76561198868205544]

Автор сообщения: Stinger

I bought UNO today on Ubisoft Connect and the game crashed after I joined my friends who started the match.
I did some research and landed here to get some help.

I tried uninstalling and reinstalling the game which unfortunately didn't work.

I saw that someone suggested to disable the playback device and the microphone in "Windows Sound Settings".

So I disabled my headset's sound and microphone and joined a friends game while my mic and sound is disabled.

It worked without an issue. While I was in the match I simply turned the sound and my mic back on and I was able to play without a crash.

Just wanted to let you all know that this was the workaround which worked for me.

Hope it helps :)

Thank you for letting us know that doing this has worked for you.

If you need further help please let us know.

- Ubisoft Support

[Koden]

Just to add to this, I was also having this problem, then changing my sound from 7.1 to stereo fixed it.

[Dalton Trudno]

I bought the game today to play with my friends, 3 of my friends were able to start the game together, but I can't join them in any way, all the time it says a connection error that I'm disconnected from the server restarted the PC 2 times, restarted the steam, the error exists all the time, the site ubisoft is so poor that I do not want to try to solve something there, or someone from the developers will help me or I will return the money for the game

[76561198868205544]

Автор сообщения: Dalton Trudno

I bought the game today to play with my friends, 3 of my friends were able to start the game together, but I can't join them in any way, all the time it says a connection error that I'm disconnected from the server restarted the PC 2 times, restarted the steam, the error exists all the time, the site ubisoft is so poor that I do not want to try to solve something there, or someone from the developers will help me or I will return the money for the game

Hey! sorry to hear that you are experiencing this issue. Did you try changing your Windows sound from 7.1 to Stereo as others advised above?

- Ubisoft Support

[DREAMzON]

I tested multiple things to fix the crashing when trying to play online.
I figured out that this method fixed crashing for me and I can finally play online with my friends without a problem!

Go to Control Panel>Sound>Properties>Default Format> And put the lowest soundbitrate
16 bits 48000 for example.

That fix the problem for me and all friends who also had the online crashing problem :)

If you need help, comment on my profile!

Have fun.

[Ubi-Thrupney]

Hey DreamzOn, thanks so much for sharing this solution - that'll be most helpful for any other players facing the same issue. I'm glad you managed to get it resolved!

- Ubisoft Support

[ABluePegasus]

Can confirm that changing from 7.1 surround to stereo on my audio device fixes it. I really hope this issue gets patched. I shouldn't have to change my audio settings for the game to function.

[mikefellh]

Please downgrade to the previous version...upgrade CRASHES CONSTANTLY!!!

The previous version had its quirks, but they were nothing compared to the road accident of a mess this version is!!!

Please gives us the OLD version back, at least until you fix this mess!