Progress resets after small update

[Death Devil]

All my unlocked avatars, frames, and even medals being resets, and need play some matches again to unlock. Medals progress sets to 0% only for Classic, others are locked.
But stats are ok, number of wins, favorite rule, total points didn't get involved

[JonneConter]

I have come face to face with the same problem as you. O, what an unfortunate situation! Snap Finger Click, please address.

[Luna ~]

it seems the ubi cloud saves no longer sync?

[JonneConter]

Yea, that's right. It's probably the root cause.

[Sudbeats]

https://steamcommunity.com/app/470220/eventcomments/600777690323147461/#c600777690323147675

[Sudbeats]

I checked it now!
All my rewards are now available!!!
Everything is fine!

Thanks UBI

[SFC_yesdogman (Martijn)]

Originally posted by JonneConter:

I have come face to face with the same problem as you. O, what an unfortunate situation! Snap Finger Click, please address. :uno_Reverse:

This should be fixed now. If anyone is still experiencing an issue with this let us know and we can have a look 🙂

[Categorical-Imperative]

Originally posted by SFC_yesdogman (Martijn):

Originally posted by JonneConter:

I have come face to face with the same problem as you. O, what an unfortunate situation! Snap Finger Click, please address. :uno_Reverse:

This should be fixed now. If anyone is still experiencing an issue with this let us know and we can have a look 🙂

After a break, I decided to go back to playing Uno. I downloaded the current version and when I logged in, I realized that my progress had been lost. I lost my medals and my profile was reset (level 1). Despite this, my Ubisoft Connect achievements were transferred to Steam, with 11 out of 12 completed. I have 133 hours of gameplay and now my profile is at level 1, all lost. I hope support can help me resolve this issue.

[SFC_yesdogman (Martijn)]

Originally posted by Categorical-Imperative:

Originally posted by SFC_yesdogman (Martijn):

This should be fixed now. If anyone is still experiencing an issue with this let us know and we can have a look 🙂

After a break, I decided to go back to playing Uno. I downloaded the current version and when I logged in, I realized that my progress had been lost. I lost my medals and my profile was reset (level 1). Despite this, my Ubisoft Connect achievements were transferred to Steam, with 11 out of 12 completed. I have 133 hours of gameplay and now my profile is at level 1, all lost. I hope support can help me resolve this issue.

Hi - thanks for sharing. Sounds like you're already talking with Support? They should be able to investigate what happened and hopefully resolve it. Keep us posted :).