Ubisoft connect not allowing account creation

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ashleyk23

Feb 7, 2022 @ 4:52pm

Ubisoft connect not allowing account creation

When I try to make Ubisoft account, it says account creation is not available at this time. What is going on?

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Showing 1-15 of 18 comments

TheSonicJnr has UNO

Feb 7, 2022 @ 10:55pm

Originally posted by ashleykern23:
When I try to make Ubisoft account, it says account creation is not available at this time. What is going on?

A MESS

76561198885856812 Feb 17, 2022 @ 1:32am

Hello ashleykern23,

Sorry to hear that you are unable to create an account and apologies for the delayed reply.

Can you please confirm if you're receiving any errors? If so, can you please provide us with more details?

Can you please make sure that you have the latest version of our application installed with {LINK REMOVED}

Secondly, have you tried creating your account directly through the website I provided in the previous link? If so, can you confirm if you're receiving any errors?

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support

=D Nov 13, 2022 @ 9:31pm

We're sorry, but you may not access this content at this time.

Ubi-Dastan [developer] Nov 14, 2022 @ 7:32am

Thank you for providing us the error message.

Do you also receive the error message when you try to create an account through our account management website on the browser?

It would also help to make sure that third party cookies and try creating the account in incognito mode. You can find these steps in our article here [www.ubisoft.com]

Should you have any further questions, please let us know!

- Ubisoft Support

Nonaame41 Sep 10, 2023 @ 3:51pm

We're sorry, but you may not access this content at this time. this is what is showing on me to yeah i did on the browser but that is puuping out so can u help me

Ubi-Keo [developer] Sep 25, 2023 @ 4:57am

Originally posted by Nonaame41:
We're sorry, but you may not access this content at this time. this is what is showing on me to yeah i did on the browser but that is puuping out so can u help me

Hi, sorry for the late response.

Can you confirm if you are still experiencing an issue creating a Ubisoft account?

- Ubisoft Support

Nonaame41 Sep 25, 2023 @ 6:42am

Yep im stilli haveing

Ubi-Keo [developer] Sep 25, 2023 @ 6:48am

Originally posted by Nonaame41:
Yep im stilli haveing

I'm sorry to hear that. Can you confirm the following:

. At what stage do you encounter this error? (Are you able to enter any information?)
. What browsers you have tried?
. What devices you have tried?
. If you have tried creating an account on your home network and mobile network?

- Ubisoft Support

Nonaame41 Sep 25, 2023 @ 8:02am

1. yes it let me to enter information but when i pressed enter or create accout then it says Error
2. i tried on google At the official site of ubisoft
3. On Laptop and Mobile
$i tried on mobile to btu it says the same thing

Ubi-Keo [developer] Sep 26, 2023 @ 8:59am

Originally posted by Nonaame41:
1. yes it let me to enter information but when i pressed enter or create accout then it says Error
2. i tried on google At the official site of ubisoft
3. On Laptop and Mobile
$i tried on mobile to btu it says the same thing

Thanks for the information provided.

To confirm when you tried on mobile you disabled your WiFi connection and used your mobile data?

Can you also go through the browser troubleshooting in the link below if you haven't already done so and try a different browser than Google:

https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/browser-troubleshooting-for-ubisoft-webpages/000062631

- Ubisoft Support

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