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I had the exact same error message. They re-activated the code when i send them an email.
Guess what? Now both the original game AND the 2019 have the same error.
This game's DRM is so bad it breaks other games with it.
They told me the same. Told me I installed the game in 3 PCs within 4 hours. And just like you I have only one PC. I don't know what I can do but now nor the 2019 DLC neither the base Game with the 2017 DLC are working. All presenting the same error.
I'm trying to contact Steam to start a complain. Already asked for refund of the 2019 DLC but the Base Game I NEED IT TO WORK since it can't be refunded anymore.
ciao! chiedi aiuto e spiegaci il problema qui:support@eversim.com mandando anche il tuo numero id di steam.. ti verrà resettato il codice e potrai rigiocare.. ti risponderanno via email per darti il via.. di solito rispondono subito.. ciao e buon game!
I don't speak this language