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My trouble shooting process since last night.
I got it on steam first, and played for a few days, then decided i wanted to do the Kreds thing since money is kind of tight and kong can get free creds and you can get ad points(which iirc does give you money, ad revenue, or am i mistaken on this?)
So i tried to import my Kong to steam, and got that error, so i decided to give it a night, servers might be bugged or something.(i tried 4 times, doing the steps above)
woke up this morning, decided to try it again, and i got the same error, so i thought, well, lets see if saving online from kong then load online to steam works, which it didnt. frustrated, i posted this, and went to work(acutally just got back sorry for the delay).
So now, as of writing this post i just loaded online from Steam, and it listed now as connected. so i am not sure what the problem was or what. I didnt have my kong info put in or anything.
i did notice something though , the version number on kong is 1.83.646, compared to steam which is 1.83.650. Not sure if that woudl mess it up, or if its just cause i'm unlucky with these sort of things(some games LOVE to hate working with me)
It probably didn't work at first, because Kong had no online save it could connect to.
When you tried it from kong to steam, it should have worked, because Steam had an online save. But you need to load online after connecting.