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It seems that the hook may not be in the right position at the moment. Try cranking the wheel once or twice and hooking up the flask after that. Also it seems that on some computers/monitors the rope holding the hook is somewhat hard to spot when in up position, so you might need to hover around the screen looking for the right spot for the flask.
Hope this helps :)
Haven't played TP yet, I hear it's good so maybe one day I'll have time for that. Thanks for the offer though :) Syberia 3 is coming out this year, I think that will be my next big thing that takes up all my spare time for a long time forward :D
But more frustrating - for me - was the necessity to go 3-4 times to fill the bottle - I poured the water into the wrong hole or put the cork in the wrong one... And she runs so slow ;-)