The game is falsely flagged as incompatible with macOS Catalina

[Diamondog36]

In the beta branch of Steam, a new feature was recently added, where Steam warns users that the game is incompatible with macOS Catalina, if it is a 32-bit application. However, there are many games that are falsely flagged as 32-bit, when in fact they are 64-bit. Syberia 3 is one of these. According to a patch note, developers have to state somewhere (I don't know where) that their game is 64-bit, otherwise Steam will automatically consider them incompatible, even if this isn't true. I'm reporting this, before the feature ends up in the official builds of Steam (if it hasn't already).

[TallTxn]

Hey Diamondog36, thanks for your posting. I have a new Mac with Caralina. I would like to purchase this game too. Have you tried the game on Catalina yet?

[Diamondog36]

I tried it back then and it worked when Catalina first came out. I haven't tested it since, because I finished the game a long time before Catalina came out (I think I was using High Sierra at the time) and I uninstalled it after testing it on Catalina to save some space.

[Crimsonland 2]

Hi. Can you please test game with latest macOS 10.15.4 Catalina? Does it works today? Thanks.

[hungry.fish]

it works for me now on 10.15.7

[privateerths]

@Diamonddog36.
Hi. I have just installed Mac OS Big Sur & am getting 2 messages when I try to play Syberia 3, one tells me I am not authorised to use the app, this I have checked & the permissions are all correct. The second message is: os error 4294956470 & tells me I must contact Steam. I have checked 7 (so far) out of 23 games Steam flagged as incompatible with Catalina (I presume they have not added Big Sur yet) & found 5 work ok (as you suggested), so wonder if you can help with advice on this problem also?
Thanks in advance for any help.

[SarenSabertooth]

Początkowo opublikowane przez privateerths:

@Diamonddog36.
Hi. I have just installed Mac OS Big Sur & am getting 2 messages when I try to play Syberia 3, one tells me I am not authorised to use the app, this I have checked & the permissions are all correct. The second message is: os error 4294956470 & tells me I must contact Steam. I have checked 7 (so far) out of 23 games Steam flagged as incompatible with Catalina (I presume they have not added Big Sur yet) & found 5 work ok (as you suggested), so wonder if you can help with advice on this problem also?
Thanks in advance for any help.

This is simply to do with the binary being compressed in the wrong format for Big Sur.
A simple solution is to open the "Terminal.app" on your Mac then install homebrew to decompress the binary to the correct format.

My steps thru steam:

- Open the game properties in steam (right-click the game or cog wheel)
under the "local files" tab click "browse"
- Open Terminal.app type in or copy/paste:

/bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)"

(Hit enter)

- After that finishes now we need to install the unpacking tool needed for the fix:

brew install upx

(Hit enter)

- Now type:

sudo upx -d

(Don't hit enter yet)

Now go back to your game folder from the first step and right click Syberia3 -> "Show Package Contents" -> open "Contents" -> MacOS

In here find "Syberia3". This is the binary file we need to convert, drag it onto the Terminal window where you typed "sudo upx -d " (Make sure to leave a space after -d to separate the command from the file path)

(Hit enter)

Now you should be able to open and play Syberia 3 on Big Sur regularly.
We need to also inform the publisher to do this step for us. As this is unnecessarily tedious and literally their job to do.

[LockyZ]

Początkowo opublikowane przez SarenSabertooth:

Początkowo opublikowane przez privateerths:

@Diamonddog36.
Hi. I have just installed Mac OS Big Sur & am getting 2 messages when I try to play Syberia 3, one tells me I am not authorised to use the app, this I have checked & the permissions are all correct. The second message is: os error 4294956470 & tells me I must contact Steam. I have checked 7 (so far) out of 23 games Steam flagged as incompatible with Catalina (I presume they have not added Big Sur yet) & found 5 work ok (as you suggested), so wonder if you can help with advice on this problem also?
Thanks in advance for any help.

This is simply to do with the binary being compressed in the wrong format for Big Sur.
A simple solution is to open the "Terminal.app" on your Mac then install homebrew to decompress the binary to the correct format.

My steps thru steam:

- Open the game properties in steam (right-click the game or cog wheel)
under the "local files" tab click "browse"
- Open Terminal.app type in or copy/paste:

/bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)"

(Hit enter)

- After that finishes now we need to install the unpacking tool needed for the fix:

brew install upx

(Hit enter)

- Now type:

sudo upx -d

(Don't hit enter yet)

Now go back to your game folder from the first step and right click Syberia3 -> "Show Package Contents" -> open "Contents" -> MacOS

In here find "Syberia3". This is the binary file we need to convert, drag it onto the Terminal window where you typed "sudo upx -d " (Make sure to leave a space after -d to separate the command from the file path)

(Hit enter)

Now you should be able to open and play Syberia 3 on Big Sur regularly.
We need to also inform the publisher to do this step for us. As this is unnecessarily tedious and literally their job to do.

This steps worked on Big Sur 11.2 ! Thanks for those steps.

[pezhmaan]

Hello,

I have a problem with start the Syberia 3 and did everything you mentioned in your post however at the very end when I drag the binary Syberia3 file after sudo upx -d I receive "sudo: upx: command not found"
Do you have any idea about it?

Cheers!

Początkowo opublikowane przez SarenSabertooth:

Początkowo opublikowane przez privateerths:

@Diamonddog36.
Hi. I have just installed Mac OS Big Sur & am getting 2 messages when I try to play Syberia 3, one tells me I am not authorised to use the app, this I have checked & the permissions are all correct. The second message is: os error 4294956470 & tells me I must contact Steam. I have checked 7 (so far) out of 23 games Steam flagged as incompatible with Catalina (I presume they have not added Big Sur yet) & found 5 work ok (as you suggested), so wonder if you can help with advice on this problem also?
Thanks in advance for any help.

This is simply to do with the binary being compressed in the wrong format for Big Sur.
A simple solution is to open the "Terminal.app" on your Mac then install homebrew to decompress the binary to the correct format.

My steps thru steam:

- Open the game properties in steam (right-click the game or cog wheel)
under the "local files" tab click "browse"
- Open Terminal.app type in or copy/paste:

/bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)"

(Hit enter)

- After that finishes now we need to install the unpacking tool needed for the fix:

brew install upx

(Hit enter)

- Now type:

sudo upx -d

(Don't hit enter yet)

Now go back to your game folder from the first step and right click Syberia3 -> "Show Package Contents" -> open "Contents" -> MacOS

In here find "Syberia3". This is the binary file we need to convert, drag it onto the Terminal window where you typed "sudo upx -d " (Make sure to leave a space after -d to separate the command from the file path)

(Hit enter)

Now you should be able to open and play Syberia 3 on Big Sur regularly.
We need to also inform the publisher to do this step for us. As this is unnecessarily tedious and literally their job to do.

[Diabolo249]

Początkowo opublikowane przez pezhmaan:

Hello,

I have a problem with start the Syberia 3 and did everything you mentioned in your post however at the very end when I drag the binary Syberia3 file after sudo upx -d I receive "sudo: upx: command not found"
Do you have any idea about it?

Cheers!

Początkowo opublikowane przez SarenSabertooth:

This is simply to do with the binary being compressed in the wrong format for Big Sur.
A simple solution is to open the "Terminal.app" on your Mac then install homebrew to decompress the binary to the correct format.

My steps thru steam:

- Open the game properties in steam (right-click the game or cog wheel)
under the "local files" tab click "browse"
- Open Terminal.app type in or copy/paste:

/bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)"

(Hit enter)

- After that finishes now we need to install the unpacking tool needed for the fix:

brew install upx

(Hit enter)

- Now type:

sudo upx -d

(Don't hit enter yet)

Now go back to your game folder from the first step and right click Syberia3 -> "Show Package Contents" -> open "Contents" -> MacOS

In here find "Syberia3". This is the binary file we need to convert, drag it onto the Terminal window where you typed "sudo upx -d " (Make sure to leave a space after -d to separate the command from the file path)

(Hit enter)

Now you should be able to open and play Syberia 3 on Big Sur regularly.
We need to also inform the publisher to do this step for us. As this is unnecessarily tedious and literally their job to do.

You need to install it from brew as I said.

[adriancoulon]

Początkowo opublikowane przez SarenSabertooth:

Początkowo opublikowane przez privateerths:

@Diamonddog36.
Hi. I have just installed Mac OS Big Sur & am getting 2 messages when I try to play Syberia 3, one tells me I am not authorised to use the app, this I have checked & the permissions are all correct. The second message is: os error 4294956470 & tells me I must contact Steam. I have checked 7 (so far) out of 23 games Steam flagged as incompatible with Catalina (I presume they have not added Big Sur yet) & found 5 work ok (as you suggested), so wonder if you can help with advice on this problem also?
Thanks in advance for any help.

This is simply to do with the binary being compressed in the wrong format for Big Sur.
A simple solution is to open the "Terminal.app" on your Mac then install homebrew to decompress the binary to the correct format.

My steps thru steam:

- Open the game properties in steam (right-click the game or cog wheel)
under the "local files" tab click "browse"
- Open Terminal.app type in or copy/paste:

/bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)"

(Hit enter)

- After that finishes now we need to install the unpacking tool needed for the fix:

brew install upx

(Hit enter)

- Now type:

sudo upx -d

(Don't hit enter yet)

Now go back to your game folder from the first step and right click Syberia3 -> "Show Package Contents" -> open "Contents" -> MacOS

In here find "Syberia3". This is the binary file we need to convert, drag it onto the Terminal window where you typed "sudo upx -d " (Make sure to leave a space after -d to separate the command from the file path)

(Hit enter)

Now you should be able to open and play Syberia 3 on Big Sur regularly.
We need to also inform the publisher to do this step for us. As this is unnecessarily tedious and literally their job to do.

did everything it says <<upx: /Users/adriancouloncisneros/Library/Application Support/Steam/steamapps/common/Syberia3/Syberia3.app: IOException: not a regular file -- skipped

Unpacked 0 files.


and game still doesn't work

[Agropyron]

Początkowo opublikowane przez SarenSabertooth:

Początkowo opublikowane przez privateerths:

@Diamonddog36.
Hi. I have just installed Mac OS Big Sur & am getting 2 messages when I try to play Syberia 3, one tells me I am not authorised to use the app, this I have checked & the permissions are all correct. The second message is: os error 4294956470 & tells me I must contact Steam. I have checked 7 (so far) out of 23 games Steam flagged as incompatible with Catalina (I presume they have not added Big Sur yet) & found 5 work ok (as you suggested), so wonder if you can help with advice on this problem also?
Thanks in advance for any help.

This is simply to do with the binary being compressed in the wrong format for Big Sur.
A simple solution is to open the "Terminal.app" on your Mac then install homebrew to decompress the binary to the correct format.

My steps thru steam:

- Open the game properties in steam (right-click the game or cog wheel)
under the "local files" tab click "browse"
- Open Terminal.app type in or copy/paste:

/bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)"

(Hit enter)

- After that finishes now we need to install the unpacking tool needed for the fix:

brew install upx

(Hit enter)

- Now type:

sudo upx -d

(Don't hit enter yet)

Now go back to your game folder from the first step and right click Syberia3 -> "Show Package Contents" -> open "Contents" -> MacOS

In here find "Syberia3". This is the binary file we need to convert, drag it onto the Terminal window where you typed "sudo upx -d " (Make sure to leave a space after -d to separate the command from the file path)

(Hit enter)

Now you should be able to open and play Syberia 3 on Big Sur regularly.
We need to also inform the publisher to do this step for us. As this is unnecessarily tedious and literally their job to do.

Hi, thank you for the help - I did all steps, but at the end I got the following message from terminal:

Ultimate Packer for eXecutables
Copyright (C) 1996 - 2020
UPX 3.96 Markus Oberhumer, Laszlo Molnar & John Reiser Jan 23rd 2020

File size Ratio Format Name
-------------------- ------ ----------- -----------
[WARNING] packed size too big; discarding appended data, keeping backup

29246372 <- 144507540 overlay macho/amd64 Syberia3

Unpacked 1 file.

Now the error with no privileges is gone, game tries to start but hangs - the binary file is cut to 29M from 144. Any idea how to solve this? Thanks in advance :)

[yade.franssen]

Hi,
Great support! Just like some other people I failed at the end.
I face above mentioned issue also. The message I get is:
not a regular file -- skipped
Unpacked 0 files.
I think I picked the wrong file, I took the downloaded Syberia 3 app (40.1 Gb) at my computer.
Maybe I need to use an unpacked file, right from the Steam site.
In search for that I find messages "Your game is already downloaded", etc.
So, where do I need to look for the right file?

[tomala999]

Hi guys, i also have same problem with syberia on Big Sur. I did everything as it was said and then when i go to contents -> macOS, under macOS I have only run.sh, I don't have anything named "Syberia 3" in there.. Nevertheless I tried to put it into the command as you said "sudo upx -d and the path" and I get the below:

Ultimate Packer for eXecutables
Copyright (C) 1996 - 2020
UPX 3.96 Markus Oberhumer, Laszlo Molnar & John Reiser Jan 23rd 2020

File size Ratio Format Name
-------------------- ------ ----------- -----------
upx: /Users/piotrek/Desktop/Syberia 3.app/Contents/MacOS/run.sh: IOException: file is too small -- skipped

Unpacked 0 files.

Edit: What I did is that I went to steam clicked on the cog wheel in Syberia 3 game, then selected properties -> local files -> browse -> Syberia 3 will open -> right click on the Syberia 3 -> show package contents -> contents -> macOS -> and here you have the proper file to use :)

[Diabolo249]

Początkowo opublikowane przez tomala999:

Hi guys, i also have same problem with syberia on Big Sur. I did everything as it was said and then when i go to contents -> macOS, under macOS I have only run.sh, I don't have anything named "Syberia 3" in there.. Nevertheless I tried to put it into the command as you said "sudo upx -d and the path" and I get the below:

Ultimate Packer for eXecutables
Copyright (C) 1996 - 2020
UPX 3.96 Markus Oberhumer, Laszlo Molnar & John Reiser Jan 23rd 2020

File size Ratio Format Name
-------------------- ------ ----------- -----------
upx: /Users/piotrek/Desktop/Syberia 3.app/Contents/MacOS/run.sh: IOException: file is too small -- skipped

Unpacked 0 files.

Edit: What I did is that I went to steam clicked on the cog wheel in Syberia 3 game, then selected properties -> local files -> browse -> Syberia 3 will open -> right click on the Syberia 3 -> show package contents -> contents -> macOS -> and here you have the proper file to use :)

Because it's not the right one, I tested that, desktop app file is not the one, open Steam and find option to open game path ;) I misleaded that part too since I discover it.

Powodzonka, Piotrek :D

[Diabolo249]

Początkowo opublikowane przez Agropyron:

Początkowo opublikowane przez SarenSabertooth:

This is simply to do with the binary being compressed in the wrong format for Big Sur.
A simple solution is to open the "Terminal.app" on your Mac then install homebrew to decompress the binary to the correct format.

My steps thru steam:

- Open the game properties in steam (right-click the game or cog wheel)
under the "local files" tab click "browse"
- Open Terminal.app type in or copy/paste:

/bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)"

(Hit enter)

- After that finishes now we need to install the unpacking tool needed for the fix:

brew install upx

(Hit enter)

- Now type:

sudo upx -d

(Don't hit enter yet)

Now go back to your game folder from the first step and right click Syberia3 -> "Show Package Contents" -> open "Contents" -> MacOS

In here find "Syberia3". This is the binary file we need to convert, drag it onto the Terminal window where you typed "sudo upx -d " (Make sure to leave a space after -d to separate the command from the file path)

(Hit enter)

Now you should be able to open and play Syberia 3 on Big Sur regularly.
We need to also inform the publisher to do this step for us. As this is unnecessarily tedious and literally their job to do.

Hi, thank you for the help - I did all steps, but at the end I got the following message from terminal:

Ultimate Packer for eXecutables
Copyright (C) 1996 - 2020
UPX 3.96 Markus Oberhumer, Laszlo Molnar & John Reiser Jan 23rd 2020

File size Ratio Format Name
-------------------- ------ ----------- -----------
[WARNING] packed size too big; discarding appended data, keeping backup

29246372 <- 144507540 overlay macho/amd64 Syberia3

Unpacked 1 file.

Now the error with no privileges is gone, game tries to start but hangs - the binary file is cut to 29M from 144. Any idea how to solve this? Thanks in advance :)

As long as it's unpacked 1 file, it works, I had the same :D it should run, but as I said, aspect ratio is a ♥♥♥♥♥. Sorry for long response biut I just read it with more of attention :P