Game will not launch

[Raylen]

I just redownloaded the game and am having trouble getting it to actually launch. When I start the game, the title pops up, but the game never actually starts. In the task manager, the game is static, but still responding. I've uninstalled and reinstalled the game on different ssd's. I've also verified the files and still get the same results. Drivers are up-to-date as well. Any help would be great, thanks!

[Mike]

Hey, would you mind posting your system specs and a bit of info about your setup?

Include anything unusual that you might have connected like a VR headset, etc.

[Raylen]

Processor AMD Ryzen Threadripper 1900X 8-Core Processor 3.80 GHz
Installed RAM 32.0 GB (31.9 GB usable)
Storage 932 GB SSD Samsung SSD 990 EVO Plus 1TB, 1.82 TB HDD ST2000DM006-2DM164, 745 GB SSD Neutron NX500
Graphics Card NVIDIA GeForce RTX 2080 (8 GB)
System Type 64-bit operating system, x64-based processor

Nothing else unusual, just standard wireless headset, wired mouse/keyboard and camera.

I did try running it again, same problem. I uninstalled and reinstalled it another time, no change. Thanks for your time on this, Mike!

[Mike]

I know it might seem weird but can you just try the launch without the wireless headset connected? UE4 has some quirks like this sometimes.

[Raylen]

No luck :( I did see that my phone was connected, so I disabled that and no change. I did uninstall and reinstall as well. Would you suggest giving it another try when the drivers have an update? Thank again for you help!

[Raylen]

I got it to work! I had to go to the properties and change set EotU-Win64-Shipping compatibility mode to windows 7, and it launched right away!

[Mike]

Thanks for letting us know, I've been quietly racking my brains on this one for a couple of days!

[Raylen]

Thank your help with it! Cheers!