IMPORTANT - How To Get Crash Reports To Us :: Empires of the Undergrowth Gameplay Discussions

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Mike [developer] May 27, 2020 @ 8:15am

IMPORTANT - How To Get Crash Reports To Us

If you suffer a persistent crash in the game, it is important that you email in the crash reports that the engine generates to us. Simply clicking "Send and Close" does not work - those reports go to the engine makers, not us, where they will be ignored.

If you get any crashes, we ask politely if you could email us, attaching the crash log files which you can find by following the link on the crash reporter (see the image linked below). Any contextual information you can provide would also be useful - what you were doing at the time of the crash, your hardware specs, etc.

A note about some crashes that are coming in: it's clear that there are broken save files that have been caused by using external software or save editing to train / cheat.

Whilst we don't have strong opinions on this since it's a single player game, please note that if you break something by altering it externally, you're on your own. If we're not careful we could waste hours of dev time looking for issues that are caused by external alteration, and this has indeed happened recently.

So, if you've got a crash and have been editing your saves or the behaviour of the game in any way, there's nothing we can do - please delete your saves and reinstall the game from scratch.

http://www.slugdisco.com/CrashReport.png - how to find the crash files

Email the files to crashes@slugdisco.com

Also, zipping up and sending us your save files too as these could be very helpful.

They will usually be found at C:\Users\YOUR_USERNAME\AppData\Local\EotU\Saved (where C is the drive letter of the drive with your Windows installation, and YOUR_USERNAME is your Windows username). Please note, the AppData folder is usually set to be hidden, so you will need to set Windows File Explorer to 'Show Hidden Files and Folders' (Googling this should show you how).

Getting crash reports to us using this method is important because without them, it is very difficult to get to the bottom of the issue, particularly if it is not a widespread one and particular to your system. Thanks again for playing, and we will try to fix crashes wherever possible.

The Slug Disco Team

Last edited by Mike; Aug 2, 2023 @ 4:23am

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Showing 31-45 of 73 comments

Novawhattttttt has Empires of the Undergrowth

Oct 9, 2020 @ 1:21pm

I cannot update my game it never even shows the option

#31

Spyder

Oct 9, 2020 @ 1:31pm

Originally posted by lawrencegunn2007:
I cannot update my game it never even shows the option

What version of the game are you on?

#32

Novawhattttttt has Empires of the Undergrowth

Oct 11, 2020 @ 6:30am

i am on 0.2132

#33

Novawhattttttt has Empires of the Undergrowth

Oct 11, 2020 @ 8:42am

how do i fix it

#34

Knarlet1

Oct 11, 2020 @ 10:32am

the game is crashing a lot it has been crashing a lot after you previous update (the new freeplay level) without warning and i cant save a freeplay because it crashes mid save

#35

Creepershark77 has Empires of the Undergrowth

Jan 3, 2021 @ 12:03pm

I have the game crash everytime it tries to play the victory animation, which would've lagged before, and before you ask, yes I did email the crash report to you guys, but I'd just like to let you know in case that you didn't see it yet.

#36

ranchan311 has Empires of the Undergrowth

Jan 9, 2021 @ 4:54pm

i get nothing i get to the game and be for i can pick something i get kicked sometimes it loads then kicks me out

#37

ranchan311 has Empires of the Undergrowth

Jan 9, 2021 @ 7:25pm

mine is doing the same and no matter what i do it still crashes i pray this gets fixed my son loves the game and is very upset its not working

#38

Char_Natorn May 23, 2021 @ 1:56pm

mine crashes during the first level halfway through the level. i cant play until this gets fixed, and before you ask, i sent the crash report.

#39

Mike [developer] May 23, 2021 @ 2:06pm

Originally posted by kyle.e.brown2000:
mine crashes during the first level halfway through the level. i cant play until this gets fixed, and before you ask, i sent the crash report.

I haven't got a crash report in our crashes email - make sure you're reading the instructions at the top of the thread and manually emailing the stuff in to us.

#40

Char_Natorn May 23, 2021 @ 4:44pm

Originally posted by Mike:
Originally posted by kyle.e.brown2000:
mine crashes during the first level halfway through the level. i cant play until this gets fixed, and before you ask, i sent the crash report.

I haven't got a crash report in our crashes email - make sure you're reading the instructions at the top of the thread and manually emailing the stuff in to us.

i accidentally sent it to crash@slugdisco.com instead of crashes@slugdisco.com
i made sure it was the correct email this time

#41

Mike [developer] May 23, 2021 @ 6:50pm

Originally posted by kyle.e.brown2000:
Originally posted by Mike:

I haven't got a crash report in our crashes email - make sure you're reading the instructions at the top of the thread and manually emailing the stuff in to us.
i accidentally sent it to crash@slugdisco.com instead of crashes@slugdisco.com
i made sure it was the correct email this time

Thanks - I'll ask the guys to look over it. Reminder that most crashes are hardware-related.

#42

jschoder

Jun 13, 2021 @ 9:37am

I have some strange crashes midgame recently. Unfortunately I can't find a crash report in ~/.local/share/Steam/steamapps/common/Empires of the Undergrowth/Engine/Programs/CrashReportClient/Content/Paks

Am I looking in the wrong place or is it actually missing? And if it is missing can I activate extended debug that would deliver a log file I could send to the crash reports?

#43

Char_Natorn Jun 16, 2021 @ 9:10am

Originally posted by jschoder:
I have some strange crashes midgame recently. Unfortunately I can't find a crash report in ~/.local/share/Steam/steamapps/common/Empires of the Undergrowth/Engine/Programs/CrashReportClient/Content/Paks

Am I looking in the wrong place or is it actually missing? And if it is missing can I activate extended debug that would deliver a log file I could send to the crash reports?

you can find it by making it crash again and click (click here to view directory) in the unreal engine 4 crash reporter
btw, still wondering if my crash is hardware related

Last edited by Char_Natorn; Jun 16, 2021 @ 9:10am

#44

Bettlegrinch has Empires of the Undergrowth

Jun 17, 2021 @ 5:27pm

HOLA MIKE:

se me ha pegado el juego muchas veces, no se que hacer, se me pega cuando juego formicarium.

te procedo a enviar el error, antes no me pasaba esto.... la verdad es que quiero que se solucione, quiero jugar mi juego....

[CrashReportClient]
bHideLogFilesOption=false
bIsAllowedToCloseWithoutSending=true
CrashConfigPurgeDays=2

<?xml version="1.0" encoding="UTF-8"?>
<FGenericCrashContext>
<RuntimeProperties>
<CrashVersion>3</CrashVersion>
<ExecutionGuid>7EB110194F06A153CFCA13B46848FD32</ExecutionGuid>
<CrashGUID>UE4CC-Windows-C46C6BEF4A290183CA8FFA8AC7B3F5B2_0000</CrashGUID>
<IsEnsure>false</IsEnsure>
<IsAssert>true</IsAssert>
<CrashType>Assert</CrashType>
<ErrorMessage>LowLevelFatalError [File:Unknown] [Line: 1155] GameThread timed out waiting for RenderThread after 120.00 secs</ErrorMessage>
<CrashReporterMessage />
<ProcessId>9412</ProcessId>
<SecondsSinceStart>718</SecondsSinceStart>
<IsInternalBuild>false</IsInternalBuild>
<IsPerforceBuild>false</IsPerforceBuild>
<IsSourceDistribution>false</IsSourceDistribution>
<GameName>UE4-EotU</GameName>
<ExecutableName>EotU-Win64-Shipping</ExecutableName>
<BuildConfiguration>Shipping</BuildConfiguration>
<GameSessionID />
<Symbols>**UE4*Release-4.24-CL-11590370-Win64-Shipping</Symbols>
<PlatformName>Windows</PlatformName>
<PlatformNameIni>Windows</PlatformNameIni>
<EngineMode>Game</EngineMode>
<EngineModeEx>Unset</EngineModeEx>
<DeploymentName />
<EngineVersion>4.24.3-11590370+++UE4+Release-4.24</EngineVersion>
<CommandLine>EotU -DX11</CommandLine>
<LanguageLCID>0</LanguageLCID>
<AppDefaultLocale>es-CL</AppDefaultLocale>
<BuildVersion>++UE4+Release-4.24-CL-11590370</BuildVersion>
<IsUE4Release>true</IsUE4Release>
<IsRequestingExit>false</IsRequestingExit>
<UserName>Michael</UserName>
<BaseDir>C:/Program Files (x86)/Steam/steamapps/common/Empires of the Undergrowth/EotU/Binaries/Win64/</BaseDir>
<RootDir>C:/Program Files (x86)/Steam/steamapps/common/Empires of the Undergrowth/</RootDir>
<MachineId>69F629DD4CC65027C5DCEB8F75F0B9D8</MachineId>
<LoginId>69f629dd4cc65027c5dceb8f75f0b9d8</LoginId>
<EpicAccountId>09b651babbd5465eb7f3fe54d5698a9c</EpicAccountId>
<SourceContext />
<UserDescription />
<UserActivityHint />
<CrashDumpMode>0</CrashDumpMode>
<GameStateName>EotUGameState</GameStateName>
<Misc.NumberOfCores>2</Misc.NumberOfCores>
<Misc.NumberOfCoresIncludingHyperthreads>4</Misc.NumberOfCoresIncludingHyperthreads>
<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
<Misc.CPUVendor>GenuineIntel</Misc.CPUVendor>
<Misc.CPUBrand>Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz</Misc.CPUBrand>
<Misc.PrimaryGPUBrand>Intel(R) HD Graphics 4600</Misc.PrimaryGPUBrand>
<Misc.OSVersionMajor>Windows 10 (Release 2009)</Misc.OSVersionMajor>
<Misc.OSVersionMinor />
<MemoryStats.TotalPhysical>4203851776</MemoryStats.TotalPhysical>
<MemoryStats.TotalVirtual>140737488224256</MemoryStats.TotalVirtual>
<MemoryStats.PageSize>4096</MemoryStats.PageSize>
<MemoryStats.TotalPhysicalGB>4</MemoryStats.TotalPhysicalGB>
<MemoryStats.AvailablePhysical>1102544896</MemoryStats.AvailablePhysical>
<MemoryStats.AvailableVirtual>140730522607616</MemoryStats.AvailableVirtual>
<MemoryStats.UsedPhysical>998686720</MemoryStats.UsedPhysical>
<MemoryStats.PeakUsedPhysical>1859190784</MemoryStats.PeakUsedPhysical>
<MemoryStats.UsedVirtual>1660661760</MemoryStats.UsedVirtual>
<MemoryStats.PeakUsedVirtual>2247139328</MemoryStats.PeakUsedVirtual>
<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
<NumMinidumpFramesToIgnore>4</NumMinidumpFramesToIgnore>
<CallStack>EotU_Win64_Shipping
EotU_Win64_Shipping
EotU_Win64_Shipping
EotU_Win64_Shipping
EotU_Win64_Shipping
EotU_Win64_Shipping
kernel32
ntdll</CallStack>
<PCallStack>VCRUNTIME140 0x000000002cd70000 + e3e0 ntdll 0x00000000527f0000 + a217f ntdll 0x00000000527f0000 + 51454 ntdll 0x00000000527f0000 + 511a5 KERNELBASE 0x00000000504f0000 + 34b89 EotU-Win64-Shipping 0x0000000016cc0000 + 8f5d66 EotU-Win64-Shipping 0x0000000016cc0000 + 8aec3d EotU-Win64-Shipping 0x0000000016cc0000 + 139714d EotU-Win64-Shipping 0x0000000016cc0000 + 13ae533 EotU-Win64-Shipping 0x0000000016cc0000 + 2a42ac EotU-Win64-Shipping 0x0000000016cc0000 + 2a9ed0 EotU-Win64-Shipping 0x0000000016cc0000 + 2a9f3a EotU-Win64-Shipping 0x0000000016cc0000 + 2b38cb EotU-Win64-Shipping 0x0000000016cc0000 + 262015e KERNEL32 0x0000000051a90000 + 17034 ntdll 0x00000000527f0000 + 52651</PCallStack>
<PCallStackHash>DA39A3EE5E6B4B0D3255BFEF95601890AFD80709</PCallStackHash>
<Threads>
<Thread>
<CallStack>ntdll 0x00000000527f0000 + 9cea4 KERNELBASE 0x00000000504f0000 + 2168e EotU-Win64-Shipping 0x0000000016cc0000 + 8f5de0 EotU-Win64-Shipping 0x0000000016cc0000 + 262765e VCRUNTIME140 0x000000002cd70000 + e3e0 ntdll 0x00000000527f0000 + a217f ntdll 0x00000000527f0000 + 51454 ntdll 0x00000000527f0000 + 511a5 KERNELBASE 0x00000000504f0000 + 34b89 EotU-Win64-Shipping 0x0000000016cc0000 + 8f5d66 EotU-Win64-Shipping 0x0000000016cc0000 + 8aec3d EotU-Win64-Shipping 0x0000000016cc0000 + 139714d EotU-Win64-Shipping 0x0000000016cc0000 + 13ae533 EotU-Win64-Shipping 0x0000000016cc0000 + 2a42ac EotU-Win64-Shipping 0x0000000016cc0000 + 2a9ed0 EotU-Win64-Shipping 0x0000000016cc0000 + 2a9f3a EotU-Win64-Shipping 0x0000000016cc0000 + 2b38cb EotU-Win64-Shipping 0x0000000016cc0000 + 262015e KERNEL32 0x0000000051a90000 + 17034 ntdll 0x00000000527f0000 + 52651</CallStack>
<IsCrashed>true</IsCrashed>
<Registers />
<ThreadID>10296</ThreadID>
<ThreadName>GameThread</ThreadName>
</Thread>
<Thread>
<CallStack>ntdll 0x00000000527f0000 + 9d004 KERNELBASE 0x00000000504f0000 + 769c9 EotU-Win64-Shipping 0x0000000016cc0000 + 8f56d8 EotU-Win64-Shipping 0x0000000016cc0000 + 8f6224 EotU-Win64-Shipping 0x0000000016cc0000 + 8ee0c9 EotU-Win64-Shipping 0x0000000016cc0000 + 8f822b KERNEL32 0x0000000051a90000 + 17034 ntdll 0x00000000527f0000 + 52651</CallStack>
<IsCrashed>false</IsCrashed>
<Registers />
<ThreadID>10664</ThreadID>
<ThreadName>Unknown</ThreadName>
</Thread>
<Thread>
<CallStack>ntdll 0x00000000527f0000 + 9cea4 KERNELBASE 0x00000000504f0000 + 2168e EotU-Win64-Shipping 0x0000000016cc0000 + 8fa09e EotU-Win64-Shipping 0x0000000016cc0000 + 7c94b9 EotU-Win64-Shipping 0x0000000016cc0000 + 7cbe7c EotU-Win64-Shipping 0x0000000016cc0000 + 8fa6fb EotU-Win64-Shipping 0x0000000016cc0000 + 8fa4d4 KERNEL32 0x0000000051a90000 + 17034 ntdll 0x00000000527f0000 + 52651</CallStack>
<IsCrashed>false</IsCrashed>
<Registers />
<ThreadID>3172</ThreadID>
<ThreadName>TaskGraphThreadNP 0</ThreadName>
</Thread>
<Thread>
<CallStack>ntdll 0x00000000527f0000 + 9cea4 KERNELBASE 0x00000000504f0000 + 2168e EotU-Win64-Shipping 0x0000000016cc0000 + 8fa09e EotU-Win64-Shipping 0x0000000016cc0000 + 7c94b9 EotU-Win64-Shipping 0x0000000016cc0000 + 7cbe7c EotU-Win64-Shipping 0x0000000016cc0000 + 8fa6fb EotU-Win64-Shipping 0x0000000016cc0000 + 8fa4d4 KERNEL32 0x0000000051a90000 + 17034 ntdll 0x00000000527f0000 + 52651</CallStack>
<IsCrashed>false</IsCrashed>
<Registers />
<ThreadID>8788</ThreadID>
<ThreadName>TaskGraphThreadNP 1</ThreadName>
</Thread>
<Thread>
<CallStack>ntdll 0x00000000527f0000 + 9cea4 KERNELBASE 0x00000000504f0000 + 2168e EotU-Win64-Shipping 0x0000000016cc0000 + 8fa09e EotU-Win64-Shipping 0x0000000016cc0000 + 7c94b9 EotU-Win64-Shipping 0x0000000016cc0000 + 7cbe7c EotU-Win64-Shipping 0x0000000016cc0000 + 8fa6fb EotU-Win64-Shipping 0x0000000016cc0000 + 8fa4d4 KERNEL32 0x0000000051a90000 + 17034 ntdll 0x00000000527f0000 + 52651</CallStack>
<IsCrashed>false</IsCrashed>
<Registers />
<ThreadID>2536</ThreadID>
<ThreadName>TaskGraphThreadHP 2</ThreadName>
</Thread>
<Thread>
<CallStack>ntdll 0x00000000527f0000 + 9cea4 KERNELBASE 0x00000000504f0000 + 2168e EotU-Win64-Shipping 0x0000000016cc0000 + 8fa09e EotU-Win64-Shipping 0x0000000016cc0000 + 7c94b9 EotU-Win64-Shipping 0x0000000016cc0000 + 7cbe7c EotU-Win64-Shipping 0x0000000016cc0000 + 8fa6fb EotU-Win64-Shipping 0x0000000016cc0000 + 8fa4d4 KERNEL32 0x0000000051a90000 + 17034 ntdll 0x00000000527f0000 + 52651</CallStack>
<IsCrashed>false</IsCrashed>
<Registers />
<ThreadID>1660</ThreadID>
<ThreadName>TaskGraphThreadHP 3</ThreadName>
</Thread>
<Thread>
<CallStack>ntdll 0x00000000527f0000 + 9cea4 KERNELBASE 0x00000000504f0000 + 2168e EotU-Win64-Shipping 0x0000000016cc0000 + 8fa09e EotU-Win64-Shipping 0x0000000016cc0000 + 7c94b9 EotU-Win64-Shipping 0x0000000016cc0000 + 7cbe7c EotU-Win64-Shipping 0x0000000016cc0000 + 8fa6fb EotU-Win64-Shipping 0x0000000016cc0000 + 8fa4d4 KERNEL32 0x0000000051a90000 + 17034 ntdll 0x00000000527f0000 + 52651</CallStack>
<IsCrashed>false</IsCrashed>
<Registers />
<ThreadID>8020</ThreadID>
<ThreadName>TaskGraphThreadBP 4</ThreadName>
</Thread>
<Thread>
<CallStack>ntdll 0x00000000527f0000 + 9cea4 KERNELBASE 0x00000000504f0000 + 2168e EotU-Win64-Shipping 0x0000000016cc0000 + 8fa09e EotU-Win64-Shipping 0x0000000016cc0000 + 7c94b9 EotU-Win64-Shipping 0x0000000016cc0000 + 7cbe7c EotU-Win64-Shipping 0x0000000016cc0000 + 8fa6fb EotU-Win64-Shipping 0x0000000016cc0000 + 8fa4d4 KERNEL32 0x0000000051a90000 + 17034 ntdll 0x00000000527f0000 + 52651</CallStack>
<IsCrashed>false</IsCrashed>
<Registers />
<ThreadID>10704</ThreadID>
<ThreadName>TaskGraphThreadBP 5</ThreadName>
</Thread>
<Thread>
<CallStack>ntdll 0x00000000527f0000 + 9cea4 KERNELBASE 0x00000000504f0000 + 2168e EotU-Win64-Shipping 0x0000000016cc0000 + 8fa09e EotU-Win64-Shipping 0x0000000016cc0000 + 82ab6a EotU-Win64-Shipping 0x0000000016cc0000 + 8fa6fb EotU-Win64-Shipping 0x0000000016cc0000 + 8fa4d4 KERNEL32 0x0000000051a90000 + 17034 ntdll 0x00000000527f0000 + 52651</CallStack>
<IsCrashed>false</IsCrashed>
<Registers />
<ThreadID>7784</ThreadID>
<ThreadName>PoolThread 0</ThreadName>
</Thread>
<Thread>
<CallStack>ntdll 0x00000000527f0000 + 9cea4 KERNELBASE 0x00000000504f0000 + 2168e EotU-Win64-Shipping 0x0000000016cc0000 + 8fa09e EotU-Win64-Shipping 0x0000000016cc0000 + 82ab6a EotU-Win64-Shipping 0x0000000016cc0000 + 8fa6fb EotU-Win64-Shipping 0x0000000016cc0000 + 8fa4d4 KERNEL32 0x0000000051a90000 + 17034 ntdll 0x00000000527f0000 + 52651</CallStack>
<IsCrashed>false</IsCrashed>
<Registers />
<ThreadID>7616</ThreadID>
<ThreadName>PoolThread 1</ThreadName>
</Thread>
<Thread>

#45

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Empires of the Undergrowth > Gameplay Discussions > Topic Details

Date Posted: May 27, 2020 @ 8:15am

Posts: 73

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