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This reminds me of the huge forum controversies back when FIREAXIS XCOM was announced back in 2012. Good times...
First I'm not from Cliffhanger. If you even fail to see that I'm from HandyGames (publisher) it is obvious how informed you, as a great business insider, are.
And your so called irony should at least make some sense, but since it doesn't, go troll somewhere else.
Honestly by now i will take great pleasure in watching this game crash and burn and turn into a bigger fail than raid: world war 2 :D
We don't ban "people", I banned one user and actually one reason was the discussion in which he insulted you and made some sexual remarks (I deleted that post) and I didn't see any point anymore to let him comment every thread with the same rants and sometimes giving wrong information about the game.
I don't see how I troll people, I just made the mistake to feed one.
And you can't ban people for ranting when you made an forum/platform for ranting. He even posted in the correct forum for exactly that: Ranting! Or what else do you understand under the title "Give us the original JA! " ?
Ranting is part of the feedback and should be analyzed without emotions. Yet you seem to be aflicet by his rants and you take a personal grudge against him. Thats why you banned him.
I can't say much about the deleted comments, but you did not bann him for those, so they can't be that bad?
Anyway, I agree with ShadowAngel on his post. You just make it worse and lost a potential customer. Why don't you guys make a youtube video where you tell us your intentions and backgrounds. Instead you soft censor your customers.
1. I moved that thread here.
2. Who says a steam forum is for ranting? I named it that way so that those who just want to complain that JA:Rage is not JA3 can do it here. The other forum is for those who are actually interested in the game. Why do I post into a game forum when I'm not interested in the game anyway in the first place?
3. We analyze every feedback which is given with common sense. e.g. yes, the graphic style was probably not the best choice and the HUD/interface could/should be improved
4. I even mentioned that one reason I banned him was because of the comments I deleted so why do you now say otherwise? They were not much worse than the rest of the still visible posts, but just exceeded my personal level of profanity I can accept. So if you consider that, there is some personal involvement from my side. But nobody is free of that.
5. Do you think I want to check every thread where some user who is actually interested in the game and asks something about it gets the wrong answer from another user who just knows the game from screenshots and a lets play video? Worst thing is that probably his answer will be read first, and you know it won't be a nice answer, so the user is already scared away. I don't see why I had to tolerate such behaviour any longer...
1. This was exactly his point, weather you moved the post into this subfolder or not, this is the subfolder for complaining and you banned him for complaining too loudly.
2. Yes, Steam forums are for ranting. As well as many other forms of discussions , as this forum is clearly named "Discussions" I'm truly sorry you don't like the things being discussed here, but unless you can show me in the forum rules where ranting is explicitly not allowed on Steam, you are abusing your admin powers to shape the narrative.
3. Continue analyzing feedback, but don't cherry pick your feedback like that. There is more feedback then just the graphics. In fact, you know as well as I do that the graphics are the least of what the complaints are about. The bigger issues are simplification and missing features, prioritize considering that feedback..
4 and 5. Again that was his point, deleting some comments (you say not even his worst ones?) then banning him. That comes across as a very emotional reaction, delete feedback then just to nip it in the bud. You really can't get that emotional about feedback, it's not personal unless you take it personally. You are going against random people on the internet, not public relations and communication majors . You are going to get people who tell you exactly what they think and in no uncertain terms, it's your job as apparently the community manager, to take it with a grain of salt, and act like the professional you are supposed to be.
Let's be clear here, THIS is exactly what this is all about. Every deleted comment, every banning (I'm sure I'll be next if I continue voicing my concerns about an IP I care deeply about), this whole "complaints/hatespeach subfolder" you created.
Your level of tolerance for negative feedback is the bottom of the list of the things that matter. If you were my employee I'd be looking at that and wondering if I picked the person with adequate levels of tolerance to manage this particular community.
We are complaining forthe developers benefit (as yours as the publisher since YOUR name is attached to this too) , it's a warning that you are making a mistake/missing features/going in the wrong direction. You didn't involve the community near the start of this project, back when the game was in development, when it was malleable and feedback could be acted upon. I understand the game is already basically built, what you see is what you get, and you view feedback at this phase as complaining and just "being mean". That's your problem because the feedback still applies.
TLDR:
It's like, I've got this new version of chess, that only has no pawns (becaues they are SO basic anyway) and streamlines things by only having 1 of each other unit. It's still chess though, and anyone who says otherwise is clearly not actually interested in the game or having a productive discussion. And o-m-g such entitlment form these chess clubs, they should just be happy they are at least getting something.
You did, here is the proof:
So you said to him he can rant, yet you ban him for ranting.
You deleted 2 comments and after that you had for like 1 day conversations with him. And you explained that you banned him not because of the 2 comments but because of his continuous behaviour. Also in your comments, it is pretty clear that you have a personal problem with him:
I can't find anything where he gave wrong information with bad intention like lying or speading fals rumors. But you are lying here, you just construct your own agenda as you like.
Your Title is Developer here on steam and the Developer is Cliffhanger, so the misstake is on you. And again you act like you have a personal problem.
Here you said you baned him because of the behaviour after the deleted postings and not because of the postings. So you are clearly lying to us, about why you banned him. Also you explained that you made the new forum to hide the hate because the game is close to release. That my friend is censoring.
1. It is your job as community manager.
2. It is his damn right to answer every thread here with his ranting opinion. It is even a human right. So if you like it or not you can't ban people for ranting you are sensoring here because you want to get rid of him. You wanna keep the expectations up, and he is crushing them.
3. He was not lying on purpus, he just made a misstake calling you from Cliffhanger because your title is Developer (So it is basicall your fault) and he said the game has no strategic layer, that is not false information, it is partly right, it is just an over exaggeration because he is ranting.
My Opinion:
So as i pointed out, you are only banning people who are ranting against the game. You want to keep the expectations for the game up, because that is the only reason you made another Jagged Alliance game, to cash in on the expectations. Your unprofessional behaviour here speaks for itself.
TL:DR; You say you ban haters but the truth is you encounter the community with censorship, lack of understanding and an solid ego problem. Instead you could have come to the community with an youtube video explaining in good manner what your vision is. That way, with professional respect you could have cleared the situation for the better. The game is a cash cow and because of it and as proof, your only interest is in defending the expectations for an Jagged Alliance game. Thats the only reason JA is on the cover and thats the reason you ban and censor, as you said shortly before the release.
ok so you think he was banned for nothing, Links and quotes:
https://steamcommunity.com/app/463170/discussions/0/1734336452561545595/
And
And
https://steamcommunity.com/app/463170/discussions/0/1734336452586409552/
His general behaviour in alot of threads is annoying to me and I'm not a developer.
I try to be patient and keep my language clean, But he just lets loose.
https://support.steampowered.com/kb_article.php?ref=4045-USHJ-3810
Content Rules
Do not post any content on Steam containing the following:
-Abusive language, including swearing
-Threats of violence or harassment, even as a joke
And
General Rules
Do not do any of the following:
-Flame or insult other members
-Openly argue with a moderator
And thanks LarpKing and Nullobject for taking so much time on commenting.
Also I won't ban you because, and this is my point the whole time, it was not about criticizing the game it was about the language he used and spreading wrong information (and yes, this "no there is no map in the game" is the only example I hold against him).
He was an annoyance to the whole forum not just me (I got some of his posts reported by users) and the 2 posts I deleted were his worst posts because of the language and insults.
Also I didn't have any discussions with him after the ban.
Also it is a temporary ban, so perhaps he comes back and uses some better language then, but my hopes for that are as high as yours that rage is a good game :p
And I don't think that there is a special tag for "publisher" but I have to check. It is the first game we release on Steam that we actually didn't develop.
Yeah he is raging and ranting i get it. This is still his right to do so. Sure i agree he is anoying but thats not a reason for a ban. The only thing is the "cracking" site and you don't even mention it.
Because he said "♥♥♥♥♥" and is against the game is no reason to ban someone.
@HG_QA
Ok i get he is anoying to you, but you also said his post is "stupid". You don't do that as a community manager. Well it is clear that you are not a professional community manager no offense. My point was that everybody can see that you have a personal problem with him and that he is hitting your nerv. That was the real reason you banned him. I hope you take some time and think about what you do here. Dont abuse your "admin" power. Because it is clear that you are censoring. Anyway, i think i waste my time here. Thanks for reading my comments.
I'm just curious as to what would actually deserve a temporary ban in your opinion?
I can't comment on what was deleted because i didn't read it, But in making this thread it shows he wasn't going to stop here, It sounds more like he was trying to stirr things up even more.
In any case I'm basically done here, All this debating etc has become tiresome.