FAQ English

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FAQ English

Technical Questions

What kind of computer do I need to play Police Simulator: Patrol Duty?

Minimum system requirements:
Operating system: Windows 7/8/10 64-bit
Processor: Intel Core i5 3570 at 3.4 GHz or AMD Ryzen 3 2200G at 3.5 GHz
Memory: 8 GB RAM
Graphics card: NVIDIA GeForce GTX 660 (2 GB VRAM), AMD Radeon 7870 (2GB VRAM) or better
DirectX: Version 11
Network: Requires a broadband Internet connection to activate and update the product as well as to play in multiplayer mode
Available storage space: 8 GB

Recommended system requirements:
Operating system: Windows 10 64-bit
Processor: Intel Core i7-4790 (4th Generation) at 3.6 GHz, AMD Ryzen 5 1500X at 3.5 GHz or equivalent
Memory: 16 GB RAM
Graphics card: NVIDIA GeForce GTX 960 (3 GB VRAM), AMD Radeon R9 280X (3 GB VRAM) or better
DirectX: Version 11
Network: Requires a broadband Internet connection to activate and update the product as well as to play in multiplayer mode
Available storage space: 8 GB

Can the game run on a Mac?

Unfortunately, Police Simulator: Patrol Duty does not support Mac systems.

Which languages can I play the game in?

You can play the game in English, German, French, Spanish, or Polish. The audio language is English and subtitles are displayed in your selected language.

I have a 32-bit system. Can I play the game?

No, unfortunately that isn’t possible.

What other requirements are there?

To install the game and launch it for the first time, you will have to have online access to Steam to activate your key. Once you have done so, you can start Steam in Offline Mode and play Police Simulator: Patrol Duty in Single Player mode without the need for an Internet connection.

My activation key won’t work. What can I do?

[e-mail]

I bought a key online – now what?

First, you need a Steam client. You can download it directly from the Steam website: http://store.steampowered.com/about/

Please install the client by double-clicking on the downloaded file, and then create a Steam account. This requires that you accept the Steam Subscriber Agreement (SSA).
Now log into your Steam client with your account name and password.

To activate your game in Steam, please follow these steps:
1. Launch Steam and log into your account.
2. Click the “Games” tab and then select “Activate a Product on Steam...”
3. Follow the instructions to activate the product and finally enter your product key.
Once you have done this, Police Simulator: Patrol Duty will be automatically downloaded and installed.

How can I uninstall the game?

Launch your Steam client and go to your Library. In the Games list, right-click Police Simulator: Patrol Duty to open a menu. Now click “Uninstall...” and confirm the security prompt to delete the game from your hard drive.

My computer fulfills the minimum requirements and I was able to install the game, but it won’t start. What can I do?

First, please update all your drivers and perform any pending Windows updates.
If your problem still persists after this, please contact our support team:

[e-mail]

I need technical assistance, is there a support team I can contact?

[e-mail]

What data do you track and how do you handle it?

We handle your data responsibly, of course. You can find more information about this in our Privacy Policy https://store.steampowered.com/eula/461870_eula_0.

Do I need to be online all the time to play the game?

No, you only need to be online once to activate your key when you install the game. After that, you can start Steam in Offline Mode and play Police Simulator: Patrol Duty at any time. You only need to be online for multiplayer games and for updates and patches.

My game is slow. What can I do?

You can lower the graphics settings by opening the menu, selecting “Options” and then “Graphics”.

Does the game have a multiplayer mode?

Yes! You can go on patrol with another player. Choose “Multiplayer” from the main menu to do so.

The multiplayer doesn’t work stable and brakes up during multiplayer session. What can I do?

Videostreaming or downloads in the background can negatively affect the multiplayer game experience. Closing browser pages, videos or pausing downloads can improve connectivity issues during multiplayer games.

Where can I find my DXDIAG.txt and MSINFO.TXT files?

Please follow these instructions to generate the two files:

DXDIAG.TXT
Press the [Windows]+[R] keys to open the “Run” box, and then enter “DxDiag.exe”.
This launches a diagnostics tool.
Allow it to finish collecting internal data, and then click “Save all information”.
Now save the dxdiag.txt file to a location you can easily find again.

MSINFO.TXT
Press the [Windows]+[R] keys to open the “Run” box, and then enter “msinfo.exe”.
This opens a system overview.
Click “File” and then “Export”.
Now save the msinfo.txt file to a location you can easily find again.

Questions about the Game

What is Police Simulator: Patrol Duty?

Police Simulator: Patrol Duty is a simulation game where you take on the role of a police officer. In Loston Bay, a major U.S. city, you combat crime of all kinds, help innocent citizens, and respond to emergency calls. In multiplayer, you and a friend can even keep the city streets safe together!

I don’t know what I’m supposed to do.

The menu (ESC) shows the current mission for your shift. If you have taken an emergency call, you will see information about the emergency on the left of the screen. You can press the hotkey Z for an overview of all your missions.

How do I save my game?

Your game is saved automatically when your shift ends.

Where do I get my equipment?

Once you have accepted your mission, you can pick up the equipment you need to finish it from the armory. Just speak to the officer there.

How do I accept a mission?

If you want to accept a mission, go to your computer at the department. There you can choose from one of three missions.

How do I take an emergency call?

Emergencies are called in at random during your shift. In the menu, you can configure the game so emergency calls are always taken automatically, or you can take them manually. If you don’t take them quickly, they will disappear and only become available again some time later.

My emergency is 90% complete but I don’t know how to finish it.

If you have collected evidence at the scene of an accident or similar emergency, you need to take it to the lab at the department. Doing this will complete the mission.

I’m supposed to issue parking tickets but can’t find all the cars.

Keep an eye out for side streets and parking lots reserved for ambulances. Ordinary cars parking in those lots are also considered offenders.

An emergency call requires me to chase a car, but it won’t pull over when I try to force it to stop.

If a car you are pursuing doesn’t stop, you need to damage it first. You can do so either by shooting at it or ramming it with your own car.

Suspects run away when I try to talk to them.

If suspects run away and you can’t talk to them, try aiming at them with pepper spray or similar equipment. You can talk to them again while aiming at them. If they continue to run, you’ll need to neutralize them with your equipment (pepper spray, taser, or similar) and then call an ambulance.

I keep getting the same missions!

As you complete missions and climb the ranks, you unlock new types of missions, emergency calls, and equipment.

I completed my mission. How do I end my shift?

If your mission is finished and your 8-hour in-game shift is over, you need to head back to the department and sign out of your computer there. If you want to end your shift sooner, you can select “End shift” in the Pause menu to immediately end your current shift mission.

How do I find the operations area?

The operations area is shaded blue on the map and the minimap.

How big is the operations area, where does it begin, and where does it end?

The size of the operations area can vary. Its beginning and end is indicated by the blue area on the map. Usually, the operations area covers an entire precinct.

Walking using a keyboard/controller

Keyboard: Use W/A/S/D to move. Press SHIFT to sprint.
Controller: Use the left stick to control your character. Hold down the RT button to move faster.

Driving using a keyboard/controller

Keyboard: Use W/A/S/D to drive the car.
Controller: Press the shoulder buttons to accelerate and brake. Use the left stick to steer the vehicle.

How do I use my equipment?

Hold down Tab to open your equipment menu. There you can select the gear you want to use. Once you have closed the radial menu, right-click to use the item you selected.

How do I start multiplayer mode?

To start multiplayer, enter the Pause menu. There, select “Multiplayer” from the tab at the top and then click “Multiplayer Session”.

How do I load/save a game?

To load a saved game, select a player character from the Main Menu and press “Resume Career”. The game saves automatically at specific points; it is not possible to save the game manually.


Have fun with the game !

The Police Team.