Crash on Launch

[literally me]

Was able to play fine yesterday, try to boot up the game today and I crash on launch.

Windows 10
RTX 3090
AMD 5950X
32GB DDR4

No OCs or anything funky. No graphics driver updates between today and yesterday.

uplay_crash_reporter.txt is blank

uplay has some logs

api_r1_log.txt

[24096]  2025-01-10 13:24:52      [14772]      ERROR      UplayInstallerImpl.cpp (103)                     InstallerInit: installer api is not available.
[24660]  2025-01-10 13:25:04      [22208]      ERROR      UplayInstallerImpl.cpp (103)                     InstallerInit: installer api is not available.

The above is repeated for every attempt I made at launching it seems

launcher_log.txt

[ 8872]  2025-01-10 13:23:45      [12212]      INFO       StartView.cpp (927)                                                              
[ 8872]  2025-01-10 13:23:45      [17760]      ERROR      JobHttp.cpp (605)                                Http status code is no content for url URL.
[ 8872]  2025-01-10 13:23:45      [17760]      INFO       PlaySession.cpp (558)                            Play session (2) successfully deleted for game 3559
[ 8872]  2025-01-10 13:23:45      [12212]      INFO       CefClientHandler.cpp (196)                       Close for browser with id: 9    
[ 8872]  2025-01-10 13:24:49      [17760]      INFO       GameStartPipe.cpp (83)                           Accepted connection.            
[ 8872]  2025-01-10 13:24:49      [17760]      INFO       GameStartPipe.cpp (84)                           Starting game session.          
[ 8872]  2025-01-10 13:24:49      [17760]      INFO       PlayGame.cpp (1322)                              Gamestarter must be initialized before game can be launched.
[ 8872]  2025-01-10 13:24:49      [12212]      INFO       StartView.cpp (927)                                                              
[ 8872]  2025-01-10 13:24:50      [12212]      INFO       CefClientHandler.cpp (196)                       Close for browser with id: 10   
[ 8872]  2025-01-10 13:24:50      [17760]      INFO       PlaySession.cpp (341)                            Play session (3) successfully started for game 3559. Should be updated in 870secs.
[ 8872]  2025-01-10 13:24:52      [17760]      INFO       ApiProcessConnection.cpp (128)                   Game with process id 24096 connected.
[ 8872]  2025-01-10 13:24:52      [17760]      INFO       ApiProcessConnection.cpp (143)                   Game with process id 24096 has been started with product id 3559 (branch: 'default').
[ 8872]  2025-01-10 13:24:52      [17760]      WARNING    PlayGame.cpp (1727)                              Early return. Statistics where already send.
[ 8872]  2025-01-10 13:24:52      [17760]      INFO       UplayGameConnectionHandler.cpp (406)             Game with process id 24096 connected (API version: 1.0.0).
[ 8872]  2025-01-10 13:25:00      [17760]      INFO       UplayGameConnectionHandler.cpp (354)             Game with process id 24096 disconnected.
[ 8872]  2025-01-10 13:25:00      [17760]      INFO       ApiProcessConnection.cpp (292)                   Game with process id 24096 disconnected.
[ 8872]  2025-01-10 13:25:04      [17760]      INFO       ApiProcessConnection.cpp (128)                   Game with process id 24660 connected.
[ 8872]  2025-01-10 13:25:04      [17760]      INFO       ApiProcessConnection.cpp (143)                   Game with process id 24660 has been started with product id 3559 (branch: 'default').
[ 8872]  2025-01-10 13:25:04      [17760]      WARNING    PlayGame.cpp (1727)                              Early return. Statistics where already send.
[ 8872]  2025-01-10 13:25:04      [17760]      INFO       UplayGameConnectionHandler.cpp (406)             Game with process id 24660 connected (API version: 1.0.0).
[ 8872]  2025-01-10 13:25:21      [17760]      INFO       ApiProcessConnection.cpp (292)                   Game with process id 24660 disconnected.
[ 8872]  2025-01-10 13:25:21      [17760]      INFO       UplayGameConnectionHandler.cpp (354)             Game with process id 24660 disconnected.
[ 8872]  2025-01-10 13:25:21      [17760]      INFO       PlayGame.cpp (1840)                              Game process ended.             
[ 8872]  2025-01-10 13:25:21      [12212]      WARNING    SysTrayView.cpp (267)                            No parameter campaign Object:
{}
[ 8872]  2025-01-10 13:25:22      [12212]      INFO       StartView.cpp (927)                                                              
[ 8872]  2025-01-10 13:25:22      [17760]      ERROR      JobHttp.cpp (605)                                Http status code is no content for url URL.
[ 8872]  2025-01-10 13:25:22      [17760]      INFO       PlaySession.cpp (558)                            Play session (3) successfully deleted for game 3559
[ 8872]  2025-01-10 13:25:22      [12212]      INFO       CefClientHandler.cpp (196)                       Close for browser with id: 11   

[Pondskipper]

I'm getting the same problem. Worked fine on Thursday, but now I sit through the loading screens just to have it quit before it loads. Then it won't send the crash report either.

[Ubi-Kubiq]

Hey there,

thanks for reaching out.

I'm sorry that you both are affected by the same problem.

I'd first recommend taking a look at this guide and following the troubleshooting steps if you haven't already -> click here[ubi.li]

Please keep us updated on the situation.

[Seibert]

Oprindeligt skrevet af ubi-kubiq:

Hey there,

thanks for reaching out.

I'm sorry that you both are affected by the same problem.

I'd first recommend taking a look at this guide and following the troubleshooting steps if you haven't already -> click here[ubi.li]

Please keep us updated on the situation.

Hello Kubiq, thanks for your answer on this topic, however, that guide didn't help.

I recently acquired Breakpoint and I'm going through the same situation. I acquired it via Key and activated it successfully in Ubisoft Connect.

I'm wondering if this issue is caused by a mismatch of data-base information, where the game is present in our account, but the content is not available to us in Ubi's data-base. What do you think?

[Ubi-Kubiq]

Hey Seibert,

thank you for contacting us.

I'm sorry that you are also affected by this issue.

There could be multiple reasons why the game is crashing for you on launch. We'll do our best to help you solve this so that you can enjoy the game.

Can you confirm if the game is installed on the same drive as Ubisoft Connect and Steam?

Could you try creating a new Windows profile and testing the game to see if it launches? -> Click here[ubi.li]

[Seibert]

Hi Kubiq!

Unfortunately, that didn't work for me.

However, back at the main profile, I tried running Ubisoft Connect as Admin and this time there is an error message:

"Unable to start the game - This product cannot be activated right now, please try again later."

Do you have any tips on this?

[Ubi-Mysterion]

Hi Seibert! I'm sorry for the delayed reply and to hear you're experiencing this issue whilst trying to run the game as an admin. To try and resolve the "Unable to start the game" issue, please try the following steps:

- Exit Ubisoft Connect (ensure it is not running in the background)
- Launch the game from Steam
- Log in to Ubisoft Connect when prompted
- Link your account if given the opportunity

This should allow you to launch the game successfully.

If this doesn’t resolve the issue, several players have found that restarting your PC can help. Please let me know whether this helps ☺️

[Pondskipper]

Oprindeligt skrevet af Ubi-Mysterion:

Hi Seibert! I'm sorry for the delayed reply and to hear you're experiencing this issue whilst trying to run the game as an admin. To try and resolve the "Unable to start the game" issue, please try the following steps:

- Exit Ubisoft Connect (ensure it is not running in the background)
- Launch the game from Steam
- Log in to Ubisoft Connect when prompted
- Link your account if given the opportunity

This should allow you to launch the game successfully.

If this doesn’t resolve the issue, several players have found that restarting your PC can help. Please let me know whether this helps ☺️

I've tried this, as well as tried to reinstall the EasyCheat and made sure it is set to Automatic in Services(Local) as suggested in the Case #22506328 on Ubisoft Support. Also reinstalled the AntiCheat. Any other suggestions??? I don't even play online, so is there a work around?

[Seibert]

Sorry for the delayed response on this. I managed to solve the issue by doing a clean install of windows. It automatically updated to 24h2, and the game now runs normally. It is not an ideal solution, of course, but it was the only thing that solved the problem for me.

[Ubi-Galaxy]

Oprindeligt skrevet af Seibert:

Sorry for the delayed response on this. I managed to solve the issue by doing a clean install of windows. It automatically updated to 24h2, and the game now runs normally. It is not an ideal solution, of course, but it was the only thing that solved the problem for me.

Hey there, I am glad that you were able to solve this problem by reinstalling Windows. It is not an ideal solution, I agree. Thank you for update.

Oprindeligt skrevet af Pondskipper:

I've tried this, as well as tried to reinstall the EasyCheat and made sure it is set to Automatic in Services(Local) as suggested in the Case #22506328 on Ubisoft Support. Also reinstalled the AntiCheat. Any other suggestions??? I don't even play online, so is there a work around?

@Pondskipper I am sorry that the issue persists for you. Could you please follow the following guides, step by step and then test the game?
- System files Check[ubi.li]
- Clean Boot[ubi.li]

Thank you.

[Pondskipper]

Oprindeligt skrevet af Ubi-Galaxy:

Oprindeligt skrevet af Seibert:

Sorry for the delayed response on this. I managed to solve the issue by doing a clean install of windows. It automatically updated to 24h2, and the game now runs normally. It is not an ideal solution, of course, but it was the only thing that solved the problem for me.

Hey there, I am glad that you were able to solve this problem by reinstalling Windows. It is not an ideal solution, I agree. Thank you for update.

Oprindeligt skrevet af Pondskipper:

I've tried this, as well as tried to reinstall the EasyCheat and made sure it is set to Automatic in Services(Local) as suggested in the Case #22506328 on Ubisoft Support. Also reinstalled the AntiCheat. Any other suggestions??? I don't even play online, so is there a work around?

@Pondskipper I am sorry that the issue persists for you. Could you please follow the following guides, step by step and then test the game?
- System files Check[ubi.li]
- Clean Boot[ubi.li]

Thank you.

I tried that and it did not help.

[RMJ]

Never buy a game from a 2nd party that requires it's own service! TOO MANY ISSUES!

this is an "UBI" game , buy from UBI = no issues than!