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It started with a cinematic like I have never played the game.
Good luck getting your refund !
Read refund rules, Broken save or deleted is not part of it.
1 - Turn off Sync in settings
2 - Start GR:W;
3 - Quit GR:W
4 - Turn on Sync in settings
5 - Start GR:W;
Let me know if this works
But after I turned sync off I had my save game. :/
In which settings? in steam settings or in uplay?
-> If you really look for a solution, search properly and you find the correct answers
https://steamcommunity.com/app/460930/discussions/1/3114770913763846161/
https://steamcommunity.com/app/460930/discussions/0/3211505894115834595/
To automize Cloud-Saving check this Guide:
https://steamcommunity.com/sharedfiles/filedetails/?id=1498836735