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Báo cáo lỗi dịch thuật
Hello Erufen Rito,
Thank you for reaching out. Apologies for the delayed response, but rest assured your posts aren't being ignored, rather we're a little behind than we'd like to be in responding to players.
As for these bullet audio issues - may we please know if you're already tried verifying the game's files[ubi.li] to see if this helps at all?
This also rules out any missing / corrupted game files.
As the game has concluded development, this unfortunately isn't something that will be resolved via a patch, but we'll use the available steps we have to see if we can help you with this.
Thank you!
- Ubisoft Support
Yes, I have attempted every single basic troubleshooting step.
Sorry to hear the issue still persists. I would advise you to delete the configuration file in order to eliminate possible errors in it, or to apply the changes in the system to the game. The file will then be automatically regenerated the next time you start the game. By default, you will find the configuration file to be deleted in the following folder:
Documents\My Games\Ghost Recon Wildlands\GRW.ini
Could you also let us know whether you're playing the game with Headsets? If yes, do you have the possibility to try and test it with another one to see if the sound issues still persist?
- Ubisoft Support
I have already deleted my config file as part of the basic troubleshooting.
Weather Im using a headset or not, is irrelevant. You can tell from the videos I posted the audio is not being *played*at an adequate volume, so if im using speakers or a headset it makes no difference.
Hello Erufen Rito,
Some headsets may be utilizing virtual surround sound, which can make some things sound off, I believe this is why my colleague kindly requested you try with another output device.
As noted - the game is no longer receiving updates, so we are limited in our resources we can use to resolve this.
May we know if you use any surround sound software on your PC?
Whether that be anything with your headset, Dolby Atmos, Windows Sonic or if you have the in-game sound set to Surround?
- Ubisoft Support
The reason why I'm telling you it doesn't matter, is because it doesn't matter. In fact, I have told you that I have tried all of the basic troubleshooting.
Yes, I made sure my speakers are on and the volume is adequate.
Yes, I made sure to check my system volume wasn't too low or muted.
Yes, i made sure to check the device I expect the audio on is the selected device on the windows sound mixer.
Yes, I have already checked that the volume in the sound control panel, as well as the enhancements are correctly configured.
All of this, is basic troubleshooting.
I have done it. Can we move on to the part where investigating the problem starts, and we stop trying to magicwand the problem away trying to "fix" my computer instead of resolving a vastly popular and well documented problem with the game? Because it takes literal seconds to find I'm not the only one with this issue.
No longer getting updates? Since when is a proper audio to be expected as an "update"? Or was that your corporate approved way of telling me "this is the way it is, it's broken and we wont fix it"?
I have changed the game output mode to any value and the results are the same. I can change my output device to my speakers or my headphones on the fly without touching the windows audio session.
It doesn't matter what my output device is, because as far as windows is concerned I only use S/PDIF on DTS mode. I'm telling you it doesn't matter, because the recording happens directly ON the computer, not my audio mixer.
I didn't want to bring up my audio mixer, because you will then try to pin the issue with the game on the mixer, ignoring the fact that the mixer is not part of the system.
We appreciate that this issue is frustrating, however as noted, Ghost Recon: Wildlands is no longer receiving Post Launch Support. This means there will be no future patches or updates to address reported issues, so for full transparency, it is very unlikely this will be resolved via this manner.
As such, we will do what we can with the resources we have to try and see if anything local may be causing the issue / may help resolve it.
You're more than welcome to open a case on our Support Site[ubi.li] and send over your DxDiag[ubi.li] and Msinfo[ubi.li] system files, where we will be more than happy to look for other possible causes behind this, but please understand this will not be patched.
And if you're unable to create a ticket on the Help Site, you can also reach us on Facebook[ubi.li] and Twitter[ubi.li].
Thank you for understanding and if there's anything further we can answer, please let us know.
- Ubisoft Support