Issues with PS4 controller

[Reanu Keeves]

Since GRBP ain't on Steam I got it in Uplay and my PS4 controller works way better than I expected (I hate controllers). But here, for GRWL my PS4 controller does not get recognized as a PS4 one, even when setting the game to PS4 system. But the worst of all is the fact that I cannot move my right stick if I am moving my left stick (walking, running). My controller is new and I tested it to make it wasn't the issue, so must be the game. Any tips?

[Ubi_TheBerry]

Originally posted by Reanu Keeves:

Since GRBP ain't on Steam I got it in Uplay and my PS4 controller works way better than I expected (I hate controllers). But here, for GRWL my PS4 controller does not get recognized as a PS4 one, even when setting the game to PS4 system. But the worst of all is the fact that I cannot move my right stick if I am moving my left stick (walking, running). My controller is new and I tested it to make it wasn't the issue, so must be the game. Any tips?

Hello there Reanu Keeves

Thanks for reaching out to us with this, sorry to hear your controller isn't being recognised!

Just to confirm, it is being picked up but as an Xbox Controller rather than a Dualshock 4?

If so, could you please confirm the following;
- Do you use any additional software with your controller?
- Have you enabled PlayStation Configuration Support in Steam (Steam Settings > Controllers > General Controller Settings)?
- Have you tried verifying the game's files[ubi.li]?

Thank you!

- Ubisoft Support

[Reanu Keeves]

The controller is recognized as a PS4 controller
I do not use any software
The PS Config is on
I have tried verifying

[Ubi_TheBerry]

Originally posted by Reanu Keeves:

The controller is recognized as a PS4 controller
I do not use any software
The PS Config is on
I have tried verifying

Thanks for getting back to me Reanu Keeves!

Just to confirm the issue itself, as you say that the controller is being recognized;
- Are you unable to use it in-game for certain actions?
- Are the prompts still showing as those for an Xbox controller?

- Ubisoft Support

[Reanu Keeves]

Originally posted by Ubi_TheBerry:

Originally posted by Reanu Keeves:

The controller is recognized as a PS4 controller
I do not use any software
The PS Config is on
I have tried verifying

Thanks for getting back to me Reanu Keeves!

Just to confirm the issue itself, as you say that the controller is being recognized;
- Are you unable to use it in-game for certain actions?
- Are the prompts still showing as those for an Xbox controller?

- Ubisoft Support

The only action I cannot do is look around (moving right stick) while I am walking (moving left stick). This is not an issue with ANY other game, the controller works fine for other games, wether they are on Steam, alternate platforms or emulators
The prompts are those of an xbox controller

[Ubi_TheBerry]

Originally posted by Reanu Keeves:

Originally posted by Ubi_TheBerry:

Thanks for getting back to me Reanu Keeves!

Just to confirm the issue itself, as you say that the controller is being recognized;
- Are you unable to use it in-game for certain actions?
- Are the prompts still showing as those for an Xbox controller?

- Ubisoft Support

The only action I cannot do is look around (moving right stick) while I am walking (moving left stick). This is not an issue with ANY other game, the controller works fine for other games, wether they are on Steam, alternate platforms or emulators
The prompts are those of an xbox controller

Gotcha, thanks for clarifying.

May we please know if you're using the controller as wired or via a wireless / Bluetooth connection?

We'd recommend wired if possible.

And could you please try toggling PlayStation configuration support off / on and ensuring Xbox Configuration Support is disabled in your Steam settings to see if there's any changes?

Thank you!

- Ubisoft Support

[Reanu Keeves]

Originally posted by Ubi_TheBerry:

Originally posted by Reanu Keeves:

The only action I cannot do is look around (moving right stick) while I am walking (moving left stick). This is not an issue with ANY other game, the controller works fine for other games, wether they are on Steam, alternate platforms or emulators
The prompts are those of an xbox controller

Gotcha, thanks for clarifying.

May we please know if you're using the controller as wired or via a wireless / Bluetooth connection?

We'd recommend wired if possible.

And could you please try toggling PlayStation configuration support off / on and ensuring Xbox Configuration Support is disabled in your Steam settings to see if there's any changes?

Thank you!

- Ubisoft Support

I tried both wired and wireless and I toggled the PS config and nothing changed. GRWL still does not recognize the controller as it should and it does not work properly

[76561198868205544]

Originally posted by Reanu Keeves:

Originally posted by Ubi_TheBerry:

Gotcha, thanks for clarifying.

May we please know if you're using the controller as wired or via a wireless / Bluetooth connection?

We'd recommend wired if possible.

And could you please try toggling PlayStation configuration support off / on and ensuring Xbox Configuration Support is disabled in your Steam settings to see if there's any changes?

Thank you!

- Ubisoft Support

I tried both wired and wireless and I toggled the PS config and nothing changed. GRWL still does not recognize the controller as it should and it does not work properly

Hey! Thank you for your reply.

Can you start the game with your controller turned off and turn it on once the main menu is loaded and see if it starts working?

- Ubisoft Support

[♥ Autumn ♥]

Originally posted by UbiViral:

Originally posted by Reanu Keeves:

I tried both wired and wireless and I toggled the PS config and nothing changed. GRWL still does not recognize the controller as it should and it does not work properly

Hey! Thank you for your reply.

Can you start the game with your controller turned off and turn it on once the main menu is loaded and see if it starts working?

- Ubisoft Support

Hi there! I'm having the same issue, and tried loading the game before turning on the controller. This somehow made the controller even less functional, as I was only able to navigate the main menu with the left stick and was not able to interact with the menu in any other way.

[Reanu Keeves]

Originally posted by UbiViral:

Originally posted by Reanu Keeves:

I tried both wired and wireless and I toggled the PS config and nothing changed. GRWL still does not recognize the controller as it should and it does not work properly

Hey! Thank you for your reply.

Can you start the game with your controller turned off and turn it on once the main menu is loaded and see if it starts working?

- Ubisoft Support

The controller just don't work like that. Look I appreciate your time, but since I started playing Ubisoft games I started getting troubles with games and Ubisoft's support has never been able to solve ANY of my issues. So I give up, keep your game and my money. Just try and release games that function

[Ubi_TheBerry]

Thanks for getting back to us guys, sorry to hear you're still having issues.

If possible, could you please share any screenshots or clips of your controller's functional issues in-game and your button prompts not being updated?

We can then pass them onto the team for investigation.

Much appreciated!

- Ubisoft Support

[torbjorn.andersson]

This is still an issue. How has this not been solved yet!

[torbjorn.andersson]

Any fix Ubisoft?

Originally posted by Ubi_TheBerry:

Thanks for getting back to us guys, sorry to hear you're still having issues.

If possible, could you please share any screenshots or clips of your controller's functional issues in-game and your button prompts not being updated?

We can then pass them onto the team for investigation.

Much appreciated!

- Ubisoft Support

[Ubi-Thrupney]

Originally posted by torbjorn.andersson:

This is still an issue. How has this not been solved yet!

Hey there, thanks for getting in touch!

Please avoid bumping threads which are more than a few months old, even when it seems like your post is relevant to the thread. The reason for this is that older threads frequently contain outdated information, so we prefer that they not be moved to the front of the forum due to a new post. Please create a new thread in future, so that we can be sure the information in the new thread is all current and accurate. Thanks!

That said, I'm sorry to hear you've faced issues with your gamepad. I've had a look internally, and I can't find widespread reports of this issue, so I'm confident it's something we can solve with some local troubleshooting.

I'm going to go ahead and lock this thread to prevent further bumping, but please get in touch in a new thread letting us know which gamepad you are using, how it is connected, what happens when you try to use it, and what troubleshooting steps you've tried - the more information you give us, the better able we'll be to suggest valuable follow-up steps.

- Ubisoft Support