CRASH on startup

[finbae]

I had 14 hrs gameplay before and recently it crashes every startup.
I have reinstalled it but still no solution.

[HalloweenWeed (US)]

How long ago did you get that 14 hours play time?
Update your video drivers.
If you can get there, try this: in "options" --> "Video" set scaling to 1.0 (from default 2.0).

[finbae]

2 days ago, have not change anything on graphics settings.
New driver update just rolled today, but still no difference.
I have tried to installed in OS partition, update driver, reinstall Uplay, and still crashing

[DRIVR]

I just bought the game over the weekend while on sale... same deal. Crash just after splash screen. I can't even play.

[finbae]

It works for me! (Those that spent few hours before)

I deleted the configuration file in
C:\Users\%username%\Documents\My Games\Ghost Recon Wildlands\GRW.ini

make sure to make a backup first

[76561198412668683]

Hey folks,

if you're still experiencing crashing in game, do not hesitate to reach out to us!

- Ubisoft Support

[spinx92]

funny you say that... Ive been trying to reach UBISOFT about this exact same issue but feel like Im being ignored.

[spinx92]

Ive left many support tickets, phone messages, and emails. No response yet.

[GogglezDoNuffin]

Have you tested older drivers, players have reported that using driver X fixed issue Y. I had crash issues when updating drivers and using older driver fixed them. Using Nvidia
'Driver Version: 456.71 - WHQL, Release Date: Wed Oct 07, 2020'.

DIsabling overlay/s (discord, steam, uplay, msi afterburner etc) may also help crash at startup. I had problem with discord at one moment, that game wouldn't even start if discord was on, overlay was off, but that problem has fixed itself.

[Ubi Milky]

Hello spinx92, thanks for getting back to us.

Do you happen to have a support case number we can take a look at to see what was advised?

For crashes on start up or any kind of black screen, I would suggest trying the following steps-

- Run the game as administrator via the game's .exe file using the files properties option
- Update Ubisoft Connect game launcher
- Update GPU drivers and Windows OS to latest version (Windows 10 update currently Update 2009 build 20H2)
- Install game to another Hard Drive or SSD drive if available
- Verify the game files to fix any corrupt or missing files
- Disable all background software in Task Manager and try a clean boot/restart of PC
- Make sure the game is whitelisted as not a threat in your anti-virus software
- Run in safe mode when installing
- Delete any temporary files by doing a search for the %TEMP% folder
- Check NAT type and connectivity settings
- Do a System File Check (SFC) for any corrupted system files and a CHKDSK for any corrupted hard drives

Let me know how you get on and if you need any help with the steps above and I will happily explain further.

This support article should explain how to perform some of these fixes for crashes -
https://support.ubisoft.com/en-GB/Article/000061047

-Ubisoft Support