Ubisoft store not working.

[luZk]

I can't buy any of the "ghost recon store credits", it has'nt been working for a long time. Any fix for this?

[luZk]

It will only allow me to buy 800 GR credits at a time.

[Ubi-Borealis]

Originally posted by luZk:

It will only allow me to buy 800 GR credits at a time.

Hello there luZk!

I'm sorry to hear you're having trouble purchasing GR credits. I recommend trying the steps from this support article [support.ubisoft.com].

If the issue persists, could you provide us with more information? Are you getting any pop-up messages when trying to purchase more than 800 GR, or are you not provided the option to purchase more on the Ubisoft Store?

- Ubisoft Support

[luZk]

Originally posted by UbiBorealis:

Originally posted by luZk:

It will only allow me to buy 800 GR credits at a time.

Hello there luZk!

I'm sorry to hear you're having trouble purchasing GR credits. I recommend trying the steps from this support article [support.ubisoft.com].

If the issue persists, could you provide us with more information? Are you getting any pop-up messages when trying to purchase more than 800 GR, or are you not provided the option to purchase more on the Ubisoft Store?

- Ubisoft Support

The option is there it just says "NA".

https://imgur.com/a/Dbp7ygP

[Ubi-Borealis]

Originally posted by luZk:

Originally posted by UbiBorealis:

Hello there luZk!

I'm sorry to hear you're having trouble purchasing GR credits. I recommend trying the steps from this support article [support.ubisoft.com].

If the issue persists, could you provide us with more information? Are you getting any pop-up messages when trying to purchase more than 800 GR, or are you not provided the option to purchase more on the Ubisoft Store?

- Ubisoft Support

The option is there it just says "NA".

https://imgur.com/a/Dbp7ygP

Thank you for providing an image!

Could you check to see if this is the same on our Store website[store.ubi.com]?

- Ubisoft Support

[luZk]

Originally posted by UbiBorealis:

Originally posted by luZk:

The option is there it just says "NA".

https://imgur.com/a/Dbp7ygP

Thank you for providing an image!

Could you check to see if this is the same on our Store website[store.ubi.com]?

- Ubisoft Support

Yes same problem.

https://imgur.com/a/4HDsdZa

[Ubi-Borealis]

Originally posted by luZk:

Originally posted by UbiBorealis:

Thank you for providing an image!

Could you check to see if this is the same on our Store website[store.ubi.com]?

- Ubisoft Support

Yes same problem.

https://imgur.com/a/4HDsdZa

Thank you for trying that for me.

Can you confirm that you tried the troubleshooting steps linked earlier?

If so, and the issue still persists, could you please try to connect with an alternative connection, such as a mobile hotpot?

- Ubisoft Support

[luZk]

I got a mail from ubisoft about a possible swindle attempt, apparently buying 2 credit packs of 800 GE credits @ the total of a staggering 15 dollars in short succesion flags my ubi account.

[UbiGinge]

Sorry for our delay in responding luZk!
Did you receive this email when using a different connection, or was this before?

- Ubisoft Support

[luZk]

I did'nt use a different connection, only the incognito mode.

[luZk]

Uplay updated today, but i am still not able to buy ghost recon wildlands credit packs larger than 800 GE.

https://imgur.com/a/Z3KwxsY

[luZk]

Do you have any sub retailers able to sell me ghost recon wildlands coins?

[luZk]

I was however able to buy a small pack of 800 coins.

To bad ill be missing out on the bonus from buying larger packs. Ill continue to buy these small packs till youll all be driving ferraris i guess. lolz

[Ubi-Woofer]

Hey luZk, I sincerely apologise that your latest replies to this thread were missed until now. Did you yet try the step recommended by my colleague to test the in-game store / Ubisoft Store site on a different internet connection? If not, can you please do so?

Can you also confirm which storefront it is that you're using? If you look in the URL of the Ubisoft Store website, you should see an identfier, e.g. "ie" for the international store or "uk" for the UK store. What does yours say please?

- Ubisoft Support

[luZk]

I gave up on it a long time ago. I just wanted a gun, so I saved up by buying 800 packs over a few days and got the gun I wanted. Not going to waste more time on this, I reported this problem 2 years ago the first time.

I have a working debitcard(that the store accepts) with money. I have a login and a password, from my perspective that should be enough.

The first time I contacted support, 2 years ago, I was told it was because I could only make 2 transactions for every 24 hours. Now support want me to go incognito mode on my browser to fix it. I did try it, it did'nt work.

So I am out of luck I guess. I hope you in the future will fix this problem. I was going to buy the new watchdogs game, now I dont know if i'll even bother trying.

"So long and thanks for all the fish."

[Ubi-Woofer]

Thanks for replying to me so quickly, luZk. I am sorry to hear that you decided to cease your pursuit of a resolution for this issue; we would be happy to continue troubleshooting with you should you ever choose, and we'd be happy to open an investigation with our external teams if the troubleshooting provided could not resolve the issue for you.

You mentioned reporting this issue first two years ago; was this in a support case? Do you recall the case number if so, so that I can take a look at what we recommended and how far the investigation went?

I hope that, if you do choose to pick up Watch Dogs Legion as well, that you'll enjoy it. :)

- Ubisoft Support