Failing to Install?

[Lithenton]

This is the first time i have come across this particular issue and its really beginning to fob me off.

I have downloaded and installed the game twice! In the past 12 hours, and every time at the end of the install, the download stops and then i get this "Update cancelled".

What the hell is going on?

I have simply left it install, not pressed anything, my screen hasnt turned off or anything, it was literally sitting there downloading the game and thats what it does!

But its weird.... everytime i look at it after the "update has been cancelled" it says its downloaded 43.8/43.8GB????

TWICE!!!!!!

What the hell do i do to unscrew this? Because its really getting on my nerves now.
Any suggestions would be much appreciated!

[Lithenton]

ANY SUGGESTIONS ANYONE?

[Ravenious]

yes, mine is failing to download fully saying "content file locked".

[Lithenton]

Yeah I have tried Clearing my download Cache, Downloading from a different server region, running steam as admin and restarting steam and my computer entirely, still doesnt work and I have tried to download it 4 times now.

I have an ongoing ticket with Steam Support (Not they are renowned for providing good support or anything).... but the second I hear something I will be sure to post it in here and hopefully it could help you guys!

[Redgrave]

try Clearing my download Cache

[Lithenton]

Originally posted by Redgrave:

try Clearing my download Cache

Read my previous Reply on this thread, it might work for those 2 though if they haven't already tried it like i have.

[Lithenton]

Ok what I have learned from Steam Support is that Ubisoft are currently experiencing this when you try to download the game direct from Uplay aswel, what I'm going to do is give Ubisoft a call and see if they can offer up any additional advice.

I will relay my findings here!

If any of you have managed to fix your issue please let me know how!

[Lithenton]

Ok Ubisoft were actually very helpful.
Here is the exact email I recieved from Ubisoft and following their steps this has fixed my issue, so here you are!

Hello Evan,

Thank you for contacting Ubisoft Customer Support. It's Greg and we spoke on the telephone earlier about the issues you experienced when trying to download Ghost Recon: Wildlands from Steam.

As advised during the call, please find the article below with some basic troubleshooting steps that might help fix this problem:

https://support.ubi.com/en-GB/faqs/000025947/Basic-PC-Troubleshooting/

Please also run a Disk Check and System File Check on your system:

1. Could you please run a System File Check.

a. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
b. Type the following command, and then press ENTER:

sfc /scannow

2. Please run a disk check on your system.

Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

In the command window that opens, please type 'chkdsk /f /x'

You may need to restart your computer to perform the disk check.

Please note any errors that return from either checks if it does return errors.

When the computer has restarted and performed the disk check, please try the game again.

If this doesn't help, when you get back to me, please let me know the exact results of the checks, it would be ideal if you can send me a screenshot of the results.

If the issue still persists after this please send us the system diagnostic files from your computer. You can create and attach these by following the steps in the articles:

https://support.ubi.com/en-GB/faqs/000021185/Sending-a-Dxdiag-to-Support/
https://support.ubi.com/en-GB/faqs/000021216/Sending-a-msinfo-report-to-Support/

Thank you, and please feel free to let us know if you need any further assistance.

Kind regards,
Greg
Ubisoft Customer Support

I hope this helps you all!

[Lithenton]

Originally posted by -RAF46- Evan_BatesUK:

Ok Ubisoft were actually very helpful.
Here is the exact email I recieved from Ubisoft and following their steps this has fixed my issue, so here you are!

"Hello Evan,

Thank you for contacting Ubisoft Customer Support. It's Greg and we spoke on the telephone earlier about the issues you experienced when trying to download Ghost Recon: Wildlands from Steam.

As advised during the call, please find the article below with some basic troubleshooting steps that might help fix this problem:

https://support.ubi.com/en-GB/faqs/000025947/Basic-PC-Troubleshooting/

Please also run a Disk Check and System File Check on your system:

1. Could you please run a System File Check.

a. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
b. Type the following command, and then press ENTER:

sfc /scannow

2. Please run a disk check on your system.

Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

In the command window that opens, please type 'chkdsk /f /x'

You may need to restart your computer to perform the disk check.

Please note any errors that return from either checks if it does return errors.

When the computer has restarted and performed the disk check, please try the game again.

If this doesn't help, when you get back to me, please let me know the exact results of the checks, it would be ideal if you can send me a screenshot of the results.

If the issue still persists after this please send us the system diagnostic files from your computer. You can create and attach these by following the steps in the articles:

https://support.ubi.com/en-GB/faqs/000021185/Sending-a-Dxdiag-to-Support/
https://support.ubi.com/en-GB/faqs/000021216/Sending-a-msinfo-report-to-Support/

Thank you, and please feel free to let us know if you need any further assistance.

Kind regards,
Greg
Ubisoft Customer Support"

I hope this helps you all!

[Sckiz1]

Just press pause then exit Ubisoft and restart ubisoft again it will complete.

[Lithenton]

This post is so old.... but! I'm pretty sure i fixed my issue ;)