Save Game Data Gone :: Tom Clancy's Ghost Recon® Wildlands Player Support

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Tom Clancy's Ghost Recon® Wildlands > Player Support > Topic Details

Rin

Mar 12, 2017 @ 6:23am

Save Game Data Gone

Just lost 8 hours of Data, played it last night, game data stored locally but suddenly - on starting the game via my Uplay Linked account, I get a whole new "Introduction" startup to the game and at the main menu I only have the option for "New Campaign". It was working fine last night when I got off, and had no problems even after multiple game crashes at different times.

Thanks Ubisoft. I've no clue what happened here.

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Originally posted by Heady:

The savegame loss just happened to me, as well.
I got myself another solution:

NOTE: Of course, GRW should be shut down while you work. Also "GRW" means "Ghost Recon: Wildlands" - Just to get this clear.
Savegame folder location:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\YOUR_ID\3559

Solution #1

There are 4 savegame files in the folder.
MOVE the files to a save location (eg. a new folder on your desktop). IMPORTANT do NOT copy them!
Now copy the MOVED files back into the savegame folder (this is important to ensure the possibility of Solution #2).
See if one of the files could still be intact and delete the not intact ones.
Now turn off Cloud Synch in Uplay and start the game.

If you get your game progress back turn on Cloud Synch while still in the game and close GRW afterwards.
Just to be sure you should change something ingame (eg the weapon loadout) so that the game has a change to actually save.
Be sure that Uplay actually synchs the save files and you should be good to go.

If this did not work for you the following could do the trick:

Solution #2

NOTE: Be sure to work with the original (non-copied), "broken" files. Again, be sure to have a backup!
Repeat the following steps for every single save file you have:
Right click > Properties > Previous Versions
If there is one select it, press on "Copy" and put it into the savegame folder.
Be sure to not overwrite the existing version or you'd have to undo the steps.
After you've done this with all the existing save files go into Uplay settings and disable Cloud Synch.
Now start the game.

If you get your game progress back turn on Cloud Synch while still in the game and close GRW afterwards.
Just to be sure you should change something ingame (eg the weapon loadout) so that the game has a change to actually save.
Be sure that Uplay actually synchs the save files and you should be good to go.

I really hope this will help one or two people out.
It took some time to write all this down, but I am currently happy that I found a way to restore my ~65% campaign progress and want to help you guys out to maybe save yours, too.

Let's hope people actually read this post on page 3... >.<

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Showing 1-15 of 55 comments

Ryver Cryx has Tom Clancy's Ghost Recon® Wildlands

Mar 12, 2017 @ 6:29am

i had the same thing, could not sync cloud data it said, must be that Uplay (LOL) tho i didnt lose 8 hours, more like an hour or so

Last edited by Ryver Cryx; Mar 12, 2017 @ 6:29am

Rin

Mar 12, 2017 @ 6:30am

I didn't have Cloud Save sync until just a moment ago - I figured i would have a fallback if it happens again so I just turned it on. Absolutely nothing done last night to suggest that my save should have disappeared. Something ♥♥♥♥♥ here.

okat

Mar 17, 2017 @ 6:31am

i just lost 40 hours

Rin

Mar 17, 2017 @ 7:25am

Yeah it's ♥♥♥♥♥♥♥ crap, I got a response from Ubisoft support- i'll put what they told me here, so far it's helped

Rin

Mar 17, 2017 @ 7:26am

Ubisoft support put this for me -
1. Disable Cloud Sync in Uplay
2. Delete save folder
3. Start game and create new character.
4. Do some stuff, get auto saved and quit the game
5. Enable sync in Uplay again
6. Start the game, It will prompt you with a choice between the local savegame and the cloud save game from the sync.
7. Choose local savegame.
8. You can now continue playing without having to create a new char again

Xazur

Mar 19, 2017 @ 2:47pm

Same here, lost my save after completing almost the entire game. I tried the above solution, but it seems Ubisoft has gotten rid of my original save entirely, I still have the original save, but nothing I do let's the game access the save.

Rin

Mar 19, 2017 @ 3:29pm

Yeah - I had to start over from scratch, the above steps actually tell you to do that & I was pretty much told that I cant get my old save back.

Xazur

Mar 19, 2017 @ 4:11pm

I am pretty sure the only reasons our save files are even corrupted is because Ubisoft released a bunch of the add-ons that were supposed to be in the game from the start. There was that minibus skin notification that appears in the game, which I never had since the game was released even though I have the gold edition.

Rin

Mar 19, 2017 @ 4:54pm

gg is all i can say, ♥♥♥♥♥♥ ubisoft at it again

↑↑↓↓←→←→BASelect has Tom Clancy's Ghost Recon® Wildlands

Mar 19, 2017 @ 5:12pm

Maybe if you backup your save game that is on your pc and put it to another location on your hdd and that way you will always have a backup. I'm still looking for where the game saves at on the hdd.

#10