Cant launch

[Time Walker]

Hello

I bought the game yesterday, and it wont launch.
I click play it says it running, but then stops.-

I have Ubisoft connect, but the game is not in the library on the launcher .

[Ubi_TheBerry]

Originally posted by Bengto:

Hello

I bought the game yesterday, and it wont launch.
I click play it says it running, but then stops.-

I have Ubisoft connect, but the game is not in the library on the launcher .

Hey there Bengto

Thank you for reaching out to us, sorry to hear the game isn't launching!

May we please know the specs of your PC (GPU, CPU, RAM, Laptop / Desktop)?

And if you haven't yet attempted any troubleshooting steps, could you please be sure to give all of the steps[support.ubisoft.com] in our guide a try?

Please let us know how you get on and if you need any more help at all!

- Ubisoft Support

[Time Walker]

Also Deskop

[76561198868149032]

Hey Bengto,

You don't need to update to Windows 11, but if you want to try this you can. Also, when Ubi_TheBerry asked for your specs, we meant we would like to know what kind of GPU you have, what kind of CPU, how much RAM. You can find all this information if you run a {LINK REMOVED}DX Diag

- Ubisoft Support

[Time Walker]

HEre is it
Memory: 16384MB RAM
Name: PCI standard host CPU bridge
and Nvidia Geforce GTX 1660 Super

[Time Walker]

Processor: AMD Ryzen 3 3100 4-Core Processor

[Time Walker]

The problem is that it dont finish the first time setup. IT stops at 3 of 3, with Microsoft Directx.

[Тайлер Дерден]

yep i have the same problem press play load for a sec and thats it

[Myrvoll]

i have the same problem, anyone figured out yet?

[hibbe]

It doesn't work for me either

[Ubi_TheBerry]

Originally posted by Bengto:

The problem is that it dont finish the first time setup. IT stops at 3 of 3, with Microsoft Directx.

Hey Bengto,

As you page you linked includes your DxDiag, which contains more specific system information than we like to share on the public forums, I've removed that post.

Thank you for sharing your specs though.

From your DxDiag though, it looks as though your GPU drivers are outdated, as another driver was released on the 14th February.[www.nvidia.co.uk]

There was also a recent Windows 10 update released, which you can check by going to Settings > Update & Security to ensure it's installed (you don't need to upgrade to Windows 11, just ensure your Windows 10 is up to date).

I'd also suggest reinstalling the game.

To all others noting the same issue, could you please make sure you've attempted everything I've suggested above, as well as the troubleshooting guide[ubi.li] I've linked earlier on.

If you're still having issues after giving all of the above a try, then could you please open a case on our Support Site[ubi.li] and send over your system files.

DxDiag[ubi.li]

Msinfo[ubi.li]

We'd be more than happy to take a closer look!

If you're unable to create a ticket on the Help Site, you can also reach us on Facebook[ubi.li] and Twitter[ubi.li].

Thank you!

- Ubisoft Support

[Time Walker]

Originally posted by Ubi_TheBerry:

Originally posted by Bengto:

The problem is that it dont finish the first time setup. IT stops at 3 of 3, with Microsoft Directx.

Hey Bengto,

As you page you linked includes your DxDiag, which contains more specific system information than we like to share on the public forums, I've removed that post.

Thank you for sharing your specs though.

From your DxDiag though, it looks as though your GPU drivers are outdated, as another driver was released on the 14th February.[www.nvidia.co.uk]

There was also a recent Windows 10 update released, which you can check by going to Settings > Update & Security to ensure it's installed (you don't need to upgrade to Windows 11, just ensure your Windows 10 is up to date).

I'd also suggest reinstalling the game.

To all others noting the same issue, could you please make sure you've attempted everything I've suggested above, as well as the troubleshooting guide[ubi.li] I've linked earlier on.

If you're still having issues after giving all of the above a try, then could you please open a case on our Support Site[ubi.li] and send over your system files.

DxDiag[ubi.li]

Msinfo[ubi.li]

We'd be more than happy to take a closer look!

If you're unable to create a ticket on the Help Site, you can also reach us on Facebook[ubi.li] and Twitter[ubi.li].

Thank you!

- Ubisoft Support

AH thats odd, Cause i am using Geforce Experince and updat from it recently.

[Time Walker]

Ok, I updtated the driver, but didn't help... And all windows update installed,

[76561198868149032]

Originally posted by Bengto:

The problem is that it dont finish the first time setup. IT stops at 3 of 3, with Microsoft Directx.

Hey,

If your game is freezing on the Loading (2/3) or Loading (3/3) screen, this could mean your local save has been corrupted.

These are the steps to generate a clean save, delete cloud saves and enable you to be able to reload the game.

1. Disable Cloud Save Syncronisation in the Ubisoft Connect PC client, please see our dedicated article for information of how to do this.

2. Once the Cloud Save Syncronisation has been disabled locate your savegame folder the default save location for Ubisoft Connect PC and Steam:-

Ubisoft Connect: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\[UbisoftConnectID]\3279

Steam: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\[UbisoftConnectID]\3280

The <UbisoftConnectID> is in the format of - XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX and is unique to your Ubisoft account.

3. Once you have located the savegame folder, rename the folder <3279> or <3280> to <3279>old or <3280>old.

4. Next, start game and create new character.

5. Play the game until you trigger an auto save.

6. Once you have done this, quit the game.

7. Enable Cloud Save Syncronisation in the Ubisoft Connect PC client, please see our dedicated FAQ.

8. Start the game, It will prompt to choose between the local savegame and the cloud savegame from the sync.

9. Choose local savegame.

Please let us know if this helped you get into the game.

- Ubisoft Support

[Time Walker]

Originally posted by UbiFroggard:

Originally posted by Bengto:

The problem is that it dont finish the first time setup. IT stops at 3 of 3, with Microsoft Directx.

Hey,

If your game is freezing on the Loading (2/3) or Loading (3/3) screen, this could mean your local save has been corrupted.

These are the steps to generate a clean save, delete cloud saves and enable you to be able to reload the game.

1. Disable Cloud Save Syncronisation in the Ubisoft Connect PC client, please see our dedicated article for information of how to do this.

2. Once the Cloud Save Syncronisation has been disabled locate your savegame folder the default save location for Ubisoft Connect PC and Steam:-

Ubisoft Connect: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\[UbisoftConnectID]\3279

Steam: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\[UbisoftConnectID]\3280

The <UbisoftConnectID> is in the format of - XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX and is unique to your Ubisoft account.

3. Once you have located the savegame folder, rename the folder <3279> or <3280> to <3279>old or <3280>old.

4. Next, start game and create new character.

5. Play the game until you trigger an auto save.

6. Once you have done this, quit the game.

7. Enable Cloud Save Syncronisation in the Ubisoft Connect PC client, please see our dedicated FAQ.

8. Start the game, It will prompt to choose between the local savegame and the cloud savegame from the sync.

9. Choose local savegame.

Please let us know if this helped you get into the game.

- Ubisoft Support

I dont even have any saved games, as i not able to play the game...
When I verify the file, and then click play again. THe First time setup pops up goes to 3 of 3 but then it closes, the bar dont even reach the end...
And when i then click play it says its running but then stops...

[76561199187542534]

Hello there!

Thank you for confirming this for us. There may be an issue with the link between your Ubisoft and Steam accounts.

Could you please take a look at our guide on how to link these accounts {LINK REMOVED} here. If the issue persists, or if your accounts are already linked, please could you open a {LINK REMOVED} support case so that we can take a closer look for you?

Many thanks.

- Ubisoft support