Can't get PS4 controller to work

[Frallah]

My PS4 controller used to work fine with Steep but recently it won't work and I can only use a keyboard. I've tried launching from Big Picture Mode and that didn't work. I also turned the controller settings to Forced Off but Steep still won't recognize my controller.

[Ubi-WheelyDuck]

Originally posted by Frallah:

My PS4 controller used to work fine with Steep but recently it won't work and I can only use a keyboard. I've tried launching from Big Picture Mode and that didn't work. I also turned the controller settings to Forced Off but Steep still won't recognize my controller.

Hey there,

Sorry to hear that you are having trouble using your PS4 controller despite it previously working.

Can I check whether you are plugged in directly or wirelessly?

When in Big Picture can I check if you have tried making changes to controller configuration?

Many thanks,

- Ubisoft Support

[Frallah]

I was able to resolve the issue actually, but thank you for responding

[Romi]

Originally posted by Frallah:

I was able to resolve the issue actually, but thank you for responding

how could you solve this problem? I can not

[Frallah]

I used Big Picture mode, I clicked on Steep opened Manage Game and chose Controller Option and set the first setting to Forced Off. Then when I relaunched the game I was able to use my controller again.

[76561199206860816]

Hey Frallah,

Thanks for the update and helping out, glad you figured a way to solve the issue !

Romi♥ could you confirm you're getting on ok ?

-Ubisoft Support

[Mr. Mustache]

Hello! I need controller support!

I was playing the game back in January smoothly on a DS4 controller.
-When I tried to boot it up again, my DS4 does not register in STEEP, i am unable to control or move anything within the STEEP game -- I have tried it plugged in and wirelessly, nothing works.

--my controller is recognized by STEAM and other games (SXL and Session, etc)

Please help!

[76561198868205544]

Originally posted by Sourcream Mustache:

Hello! I need controller support!

I was playing the game back in January smoothly on a DS4 controller.
-When I tried to boot it up again, my DS4 does not register in STEEP, i am unable to control or move anything within the STEEP game -- I have tried it plugged in and wirelessly, nothing works.

--my controller is recognized by STEAM and other games (SXL and Session, etc)

Please help!

Hey! Sorry to hear that you are experiencing controller issues with Steep. Can you let us know the exact model of controller you are using?

Is it a PS4, PS5, Xbox One, Xbox 360 etc?

The list of supported controllers on Steep is here:

{LINK REMOVED}https://www.ubisoft.com/en-gb/help/steep/gameplay/article/supported-peripherals-for-steep/000063334

Thank you.

- Ubisoft Support

[Mr. Mustache]

Originally posted by UbiViral:

Originally posted by Sourcream Mustache:

Hello! I need controller support!

I was playing the game back in January smoothly on a DS4 controller.
-When I tried to boot it up again, my DS4 does not register in STEEP, i am unable to control or move anything within the STEEP game -- I have tried it plugged in and wirelessly, nothing works.

--my controller is recognized by STEAM and other games (SXL and Session, etc)

Please help!

Hey! Sorry to hear that you are experiencing controller issues with Steep. Can you let us know the exact model of controller you are using?

Is it a PS4, PS5, Xbox One, Xbox 360 etc?

The list of supported controllers on Steep is here:

https://www.ubisoft.com/en-gb/help/steep/gameplay/article/supported-peripherals-for-steep/000063334

Thank you.

- Ubisoft Support

it's a PS4 Controller

[76561198868149032]

Hey,

Could you try to configure the controller in Steam's Controller Configuration settings and see if this helps resolve the issue?

Alternatively, if you have already been in Steams controller settings and configuring your controller there, try disabling Steam controller support in the Steam settings so it isn't interfering with the game's default controller settings.

- Ubisoft Support

[Joey]

I'm also experiencing this issue, been playing with a dualshock4 controller in the past with no issues however recently i cannot get it to register the controllers inputs in game at all. I've tried the fixes suggested in this thread and other threads I've seen to no success

[Ubi-Orion]

Originally posted by Joey:

I'm also experiencing this issue, been playing with a dualshock4 controller in the past with no issues however recently i cannot get it to register the controllers inputs in game at all. I've tried the fixes suggested in this thread and other threads I've seen to no success

Hey there.

I'm sorry to hear the issue has persisted.

Please double check you have attempted all of the suggested troubleshooting here as there are a few players who have suggested workarounds that have worked and after doing so if the issue persists please open a support case with us so we can investigate further.

You can reach us either through the support website[support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo[support.ubisoft.com]
DxDiag[support.ubisoft.com]

Thanks.

- Ubisoft Support